Reynaldo W. Portugal

***** ***** ****** **** #* Montgomery Village, MD. 20886

Cell: 240-***-**** -adjktj@r.postjobfree.com

Summary

Highly motivated management professional committed to quality, results, and accountability to ensure best service experience. Full knowledge of all facets of food service industry, specialy about client relationships, regulatory health care standards, and unified food service experience for patients, residents, visitors and employees. Areas of strengths include:

•Risk management • Marketing & promotions

•First class customer service • Staffing training & development

•Venue management • Upgrade-refurbishment projects

•Retail operation management • Stock & inventory control

Education

Montgomery College

•Bachelor's Degree in Hotel Management Expected Graduation 12/2021

University of Saint Andrews

•Bachelor's Degree in Business Administration 1978

Work Experience:

Morrison Healthcare

Prince Georges General Hospital Hyattsville MD 02/2020 – 05/2020

Food Service, Retail Manager

Responsible to direct retail operations in accordance with company guidelines,

Maintaining staffing levels and cash management.

Direct and training staff in customer service, portioning, cashier skills, as well as safety and sanitation

Implement and interacting daily with Chef and production manager to assist in production planning and reduce cost and waste.

Follows facility protocols of Morrison and Compass safety policies, visiting patients, on nursing unit or area and helps ensure that every patient is visited by member of the management team.

Complete all schedules, daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting.

.

Aramark

Virginia Hospital Center Arlington, VA. 2/18 – 12/19

Food Service, Retail and Catering Manager

Annual Sales Volume $ 15 million

Managed Subway, Starbucks, Dining Room and Catering Dept.

Manage all activities of the unit related to marketing, cash management and reporting procedures

Establish and maintain effective working relationships whit other departments to provide a unique customer experience.

Train and Develop Staff

Responsible to scheduling all areas

Strong BOH and FOH experience

Aramark

•Holy Cross Health Silver Spring MD 03/16 – 1/18

Food Service, Retail and Catering Manager

oImproved cash handling procedures

oOperated a 24 hour WPS Starbucks that generated over 550K

oRan a robust catering operation with a yearly turnover of 480K

oIncreased retail sales by 30% without price increases

oExceeded VOC scores

oProvided managerial support and supervision to the hospitals ensuring that quality and service levels were met and company culture was on display

oEvaluated the performance of staff and implemented progressive training programs that developed new opportunities for team members

o MICROS Administrator

Goodwin House Incorporated Alexandria, VA 04/11- 12/15

Food Service Manager

•Developed all policies and procedures to maintain compliance with State, Federal & Joint Commission regulations

•Managed a budget of 1OM

•Created master cleaning schedules

•Increased employee retention & maintained an employee turnover under 10%

•Managed and maintained all ordering and inventory processes to help reduce food cost

•Coordinated specials in the cafe to increase revenue

•Trained staff of 120 to improve customer service skills, reported to Food and Beverage Director

•Exceeded revenue target 6M by 15%

•Monitored compliance with Federal and State Regulations.

•Managed operations of Main Dining Room, Café, Health Care Center, Assisted Living

AAFES- Bolling Air Force Food Court Washington DC 01/10 – 12/10

Food Court Manager

•Oversaw several Brands of service

•Accountable for customer relationships and satisfaction

•Streamlined the cash handling procedures

•Responsible for creating executive level reports

•Continually monitored restaurants and look appropriate action to ensure food quality and service standards were achieved

•Managed staff of 120 union employees

•Responsible for P&L and full operation of 12 outlets at the Bolling Air Force Base Food Court, including, Charlie Steakery, Anthony’s Pizza, California Tortilla and Burger King.

Ames Taping Tools Co. Laurel MD. 02/08 – 12/09

Store Manager

•Executed a comprehensive loss prevention program

•Increased revenue YOY by 12%

Bob Evans

Restaurant Manager Ellicot City, MD. 01/07 – 01/08

•Reduced labor and food cost by 9.5%

Wendy's

General Manager Greenbelt, MD. 03/03 – 12/06

•Implemented an inventory control system to control cost at several locations

•Reduced labor and food cost by 18%

Shirin Incorporated Washington, DC. 10/98 – 02/03

General Manager

•Successfully coordinated a renovation project under budget for 2 restaurants named Italian Bistro at the Savoy Suite Hotel located at Washington DC and, Alexandria Diner on Alexandria VA.

•Increase sales on sales and catering by 20%

Technical Skills

Proficient in Spanish and Portuguese Skilled in all Microsoft applications MICROS, KRONOS, POS, SHIMPHONY,

WORD, EXCELL POWER POINT, OUTLOOK and all programs

Certifications

Serve Safe Manager

Serve Safe Allergens

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