MD SHOHAG HOSSAIN

* ******** *****, *******, **, M4C 5L7

416-***-****

adjkt9@r.postjobfree.com

http://linkedin.com/in/md-shohag-hossain

OBJECTIVE

My mission is to explore a position where I can be able to help people by providing great customer service and effective communication. Moreover, I want to extend my interpersonal skills as well as my theoretical learning by creating the opportunity to exchange ideas, thought and problem solving. QUALIFICATIONS AND SKILLS

• Developed 20+ business projects including marketing, researches, surveys, websites, and reports.

• Worked with people coming from various cultures, norms, emotions, attributes, and know the way of convincing and understand them.

• Lead a team of 5- 10 people, fluently speaking in a meeting within an environment, the potentiality of making short conversation by providing necessary information.

• Ability to answering the customer calls, emails, social media queries and provide resolutions the first time around.

• Knowledge about Customer service management, Corporate social responsibilities, marketing strategies, SEO, professional selling, brand awareness, promote brand and product.

• Aptitude for responding to complaints from the customer and maintaining a positive, empathetic, and professional attitude towards customer all the time.

• Ability to handle unforeseen situation, possessing order, forms, applications, and request.

• Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook, and Access as well as capable of using business-related software such as Envision, Shopify, Wax.

• Excellent in communication abilities (speaking, writing, reading) and fluent in multiple languages including English, Hindi, and Bangla.

EDUCATION

Business Marketing- Diploma April 2019 to September 2020 Centennial College, Toronto, ON

Business Management- Diploma January 2018 to June 2018 National Youth and Technical Training Center, Dhaka, Bangladesh Higher Secondary School Certificate January 2015 to January 2017 University Laboratory College, Dhaka, Bangladesh

Secondary School Certificate January 2013 to November 2014 Lalbagh Gov. Model School & College, Dhaka, Bangladesh WORK EXPERIENCES

The Hot House Restaurant, Toronto, ON July 2020 to Present Server Assistant

• Assisting servers with processing payments, preparing, and refilling beverages.

• Welcoming patrons, escorting them to the tables and providing them with menus.

• Responding to patrons' requests and informing management of any complaints.

• Ensuring that the server station is adequately stocked with necessary restaurant supplies The Rec Room- Eats and Entertainment, Toronto, ON February 2019 to March 2020 Line cook

• Prepared food for 200+ customers each day with countless accountability.

• Helped the chef to complete the weekly food inventory and keep the data in the excel sheet.

• Collaborate with other departments, co-workers, and customers by asking reviews and recommendations about our food and services.

• Managing the quality testing activities in terms of great customer care and the company's norms.

• Consistency in timework and putting new strategies to enhance sales and food quality to increase the company's revenue.

• Calculate the number of sales before closing and keep that information into the spreadsheet. Scotia Bank Arena, Toronto, ON October 2019 to January 2020 Customer Service Representative

• Greeted, managed, and answered a variety of questions for 300+ guests per event.

• Dealt with frequent questions asked by the guests and assist them to solve their problems like by navigating or in any emergencies.

• Provided information required to make great customer experiences such as event charts, direction maps, and making the report for every consequence that occurred in the event.

• Connected with co-workers and security through the direct calling system to be updated.

• Participated in the staff meeting, prepared, and handled presentation for enhancing customer experience.

COMMUNITY INVOLVEMENT

• Rogers Cup, Toronto, ON Summer 2019

Volunteer

• Taste of the Danforth, Toronto, ON Summer 2019

Volunteer

• Coca Cola Coliseum Concert, Toronto, ON Winter 2019 Guest Service

• Sher E Bangla Cricket Tournament, Toronto, ON Summer 2020 Participant & Volunteer

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