FAYAZ AHMED MANNA

Al Khobar, Saudi Arabia +966********* adjkt6@r.postjobfree.com linkedin.com/in/fayazmanna SUMMARY

A passionate, innovative and results-driven Hospitality Management Professional with extensive experience gained in Leading Hotels and Resorts, delivering enhanced brand reputation and operational excellence. Proven achievements and work experience working in challenging environments and with various cultures. Experienced in food and beverage and front of house management, with strong cost control/budgets without compromising the guests and service standards, as well as excellent coaching and guest service expertise. Possesses a positive driven work ethic, strong leadership and communication skills as well a strategic mind-set that delivers consistent decisive and profitable results. CORE COMPETENCIES

Skilled in managing high volume operations

Budget preparation & Cost Analysis

Revenue driven & cost conscious

Marketing & Sales

Finance and inventory management skills Team development and team leadership expertise

Food & beverage pricing

Training & mentoring

Highly motivated, ambitious and goal oriented

Excellent Customer Service skills

Brand Standards

Event Management

Effective interpersonal and communication skills

Organizational & multitasking skills

Food Safety & Sanitation Ability to work well under pressure ACHIEVEMENTS

Al Safina Catering Company: Continually exceeded monthly revenue goals by 25% by actively up-selling each business opportunity

Half Moon Resort: Successfully increased revenue by 15% through minimization of product loss and constant labor tracking, while maximizing profit potential of restaurant and special event/banquet business.

Dhahran International Hotel: Increased net sales by 8%-year over-year, by cutting costs and effectively training staff

PROFESSIONAL EXPERIENCE

AL SAFINA CATERING COMPANY [DAMMAM] July 2019 to present Director of Food & Beverage

Successfully developing catering contacts, proposals and customized menus to meet client needs as well as financial goals

Effectively maintaining past and potential accounts by calling or emailing to assess ongoing needs of prospective clients for catering services

Actively assisted the client in menu planning; coordinates food, beverage, decorations and other services as requested by the client

Diligently inspected finished arrangements before an event and overseeing the actual service and greeting of contact

Efficiently investigated food quality and service complaints, ensuring customer satisfaction for repeat business

Resourcefully analyzed BEO's to effectively communicate with clients, managers and, associates to ensure that setups, staffing, and menus meet and exceed guests expectations Holiday Inn (Part of the InterContinental Hotel Group) [AL KHOBAR] Dec 2013 to Jun 2019 Food & Beverage Manager - (Dec 2016 – Jun 2019)

Proficiently controlled payroll and equipment costs through efficient allocation of department budget

Oversaw inventory management and requisition of materials and goods

Adeptly managed and directed kitchen and service staff of 53, including weekly scheduling of shifts and facility stations and interacted with management of other department within areas of responsibility and develops solid working relationships with them.

Proactively participated in training and development programs to improve personal or departmental standards while liaising with the Training Manager

Provided guidance and direction to subordinates, including setting performance standards and monitoring performance

Worked with sales to manage the development of new products and services

Creatively assisted in drink and food menu development

Effectively provided proper training and development of employees Food & Beverage Manager - Corniche & Al Khobar Cluster (Nov 2015 – Dec 2016)

Achievement of budgeted food sales, beverage sales, labor costs and profitability. *Participation & inputs towards F & B marketing activities

Handle all food & beverage inquiries and ensure timely follow up on the same day

Responsible for staff training and development. *To develop & maintain long term relation with the corporate clients.

Monitored all operations of venue and ensured efficiency.

Developed strategies to achieve all financial objectives.

Ensured compliance to all safety policies and procedures Food & Beverage Manager - Half Moon Resort (Jun 2014 – Nov 2015)

Continually motivated staff to provide top of the line guests experience through continuous staff training, development, and motivation.

Consistently exceeded all budget targets for revenue, cost of sales, expenses and net income.

Successfully created up-sell incentives for servers in an effort to raise the average check per person Food & Beverage Manager - Corniche (Dec 2013 – Jun 2014)

Expertly created several new Food & Beverage events that increased guest participation and Guest Satisfaction Scores

Trained new hires all staff and interns-implemented new training program to ensure all associates knew what was expected of them wrote performance reviews and cross-trained staff to ensure efficient operations under all circumstances to consistently deliver a great product

Proactively assisted with departmental budget

Skillfully monitored all outlets controllable costs, labor percentage, customer service, food safety and quality

BEST WESTERN PLUS HOTEL [AL KHOBAR] Feb 2009 to Aug 2012 Food & Beverage Manager

DHAHRAN INTERNATIONAL HOTEL [DHAHRAN, KSA] Mar 2001 to Nov 2008 Assistant Food & Beverage Manager (Apr 2005 - Nov 2008) In-Charge Restaurant & Banquet (Mar 2001 to Apr 2005) EDUCATION

Bharatyar University Master of Hospitality & Tourism - 2013 Mangalore University Bachelor of Hotel Mangement - 2001 CERTIFICATES & TRAINING

Finance for Non-financial Managers

How to get great customer service

Inventory Management Foundation

Fire Fighting

HACCP / Personal Hygiene

AWARDS

Head of The Department of the Year 2018 (Holiday Inn Al Khobar)

Awarded from Ministry of Health

Awarded from ToastMasters (Eastern Province)

Awarded from Arabian Rockbits

Awarded from Saudi Immunohematology Group

Awarded from Eastern Province Cricket Association

Appreciation Letters from GM – Holiday Inn Resort PERSONAL DETAILS

Date of Birth: 17th Oct 1975

Marital Status: Married

Visa Status: Transferable

Languages: English, Arabic, Urdu

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