Manager Front Office

QA Manager *

Suja Thomson

QA Manager

E-Mail: **.****@*****.***

Phone: 848-***-****

Address: Princeton, New Jersey

Overview

Seasoned QA Manager with extensive experience in both technology and business functions in the banking industry. Global professional worked with customers in New York, London, Geneva and India. Exposure to Product management and Agile QA practices in a start up environment. Passionate about quality and proven track record to build, lead and manage QA functions. Professional Experience

• Strong experience in banking industry - Compliance & Regulatory projects, Private Banking (KYC/AML), Investment banking

(Equities) on products like Fidessa & Broadridge

• Proven expertise in managing end to end Testing in Agile and Waterfall models

• Expertise in managing Functional Testing, Load and Performance Testing, Regression testing, Penetration/Vulnerability testing, API testing

• Customer centric approach – Passionate about end user experience

• Proven track record to hire, mentor and motivate talent

• Exposure to tools like Visual Studio Coded UI, TFS, Postman, Qualys

• Exposure to Azure/AWS environment

• Expertise in driving best practices in QA by measuring metrics – Defect Density, Defect Detection Percentage, mean time Detect and Mean Time Repair, Defect Leakage

• Understanding of KYC/AML applications within a bank

• QA documentation – Test Strategy, Test Plan, Test Acceptance plan, test traceability matrix, Test Scenarios, Testing Risks & mitigation, Test Estimation and Status reporting

• Drive defect triage and assist in root cause analysis of defects Education

Master’s in computer management from MIT School of Management, Pune

Bachelor of Commerce from Ness Wadia College, Pune Certifications

• ISTQB Advanced - Test Manager

• ISTQB Foundation Certified

• ISTQB Foundation and Advanced

trainer

• Won various team and individual

awards for excellent performance

Skills

QA Management Tools: ALM/HP

Quality Center, JIRA, Test Director,

Visio, TFS,

Automation Tools: QTP 11.0, Microsoft

Visual Studio, Qualys,

Programming: VB, ASP, .Net, C#

Scripting Languages: VBScript, Java

script, HTML, XML, Java/J2EE,

API Testing: Postman

Databases: SQL, Toad,

Banking: KYC/AML, SEPA, SWIFT,

FIX protocol, Private Banking, Wealth

Management

QA Manager 2

Kim Technologies – 4/12019 – Present

QA Manager

Kim is a Knowledge Automation and Workflow Platform applicable to all sectors and functions. Through its no-code configuration model Kim enables knowledge workers to take control of their critical business processes to improve decision making, speed and effectiveness. Kim does this utilizing its patent pending artificial intelligence, assimilation and data management capabilities. As the QA manager of Kim, I was responsible for the quality of the product.

• Manage all QA activities for the product including but not limited to Functional testing, Vulnerability testing, Performance/Load testing

• Hire, train and motivate quality professionals and bring them up to speed

• Define testing strategy, create test plans and communicate them to all stakeholders

• Mitigate risks and take corrective and proactive actions

• Triage, prioritize and tag defects to releases

• Review Release Notes

SNT ASSOCIATES - 2014 - 2019

Experience as a QA consultant on turnkey contract positions for various banks in NY and NJ. A snapshot of my experience:

Client - Citi Bank, Jersey City -

Transition Lead/UAT Manager – KYC/AML

• Responsible for transitioning the Help desk and UAT function from one vendor to another

• Experience of owning UAT and providing signoff for GO-No Go decisions

• Reporting transition status to the Senior Management and other stake holders

• Co-ordinate with all the key stakeholders to ensure a smooth transition

• Completed transition of Business Helpdesk (L1 support desk) and UAT testing for Citibank, Regulatory group, from one vendor to LTI successfully

• Knowledge of product, accounts, customers, payments, data reconciliation and ability to trace data from source systems

• I was responsible in setting up, training and mentoring the teams offshore

• Setting up processes for BHD & UAT, direct faceoff with the senior management at Citi, Transition management and process improvement

• Provide functional expertise in Citi KYC to resolve customer queries

• Using HP Quality Center/ ALM to record requirements/test cases and log defects

• Created Automation plans for UAT

QA Manager 3

Mizuho Bank, Jersey City, NJ

Program QA Lead

• Creating various Test Strategies (Program Test Strategy, Infrastructure Test Strategy, SIT and UAT Test Strategies) for a new Branch in Mexico,

• Creation of the Minimum Acceptance Criteria for each of the solutions that need to be tested.

• Review all the requirement and design documents and provide feedback

• Create Integration workflows and ensure that all integration tests are covered in the SIT test pack

• Review and improve testing and Issue Management processes within the bank

• Implementing processes for Change, Release and Configuration Management.

• Create daily and weekly status reports for communicating the testing status with the management HSBC Private Banking, Jersey City, NJ

• Understanding and documenting all the activities, processes being performed by the existing vendor

• Creating process documents and templates for the new vendor exhibiting our understanding of the current processes

• Identifying key improvement areas and creating detailed plans and process to implement the improvements identified

• Getting signoff on the transition from the incumbent vendor and the transitioning vendors

Barclays Capital, New York City

Program QA Manager

• Responsible for test management of the OCTON program in Barclays

• Creating a strategy to test and manage the Front to Back testing of Equities and Stock Borrow loan

• As a part of the program team was responsible for strategizing and executing the QA strategy to meet the program deadlines

• Key responsibilities included:

• Create Test Strategy and attain approvals of all the streams involved in testing

• Ensure Tests are executed, and defects are logged by all the teams

• Coordinate and ensure smoke and Sanity tests everyday

• Ensure end to end environments are available for the duration of test execution

• Defect triaging and assigning it to the right team to be fixed

• Generate and publish daily test execution reports, escalate where required

• Flag risks and ensure appropriate action is taken so that testing objectives and timelines are met

• Proven communication and stakeholder management with management, technical and business stakeholders.

• Test budget estimation for full lifecycle within a stream of work

• Develop and promote best practices in testing and help all the teams to adopt them

• Proactively resolve any inconsistencies found in testing, thus minimizing defects in UAT and production

• Where possible, use Automation to detect defects earlier in the testing lifecycle

QA Manager 4

QA Manager (UAT) for Private Banking US – KYC/AML

• Managed QA for Private Banking business in US

• Responsible for UAT of applications that maintain KYC data, test application with respect to AML regulations like Business Secrecy Act (BSA), Enhance Due Diligence (EDD), Risk Rating of the client

• Responsible for Change the Bank project to replace the bank’s core applications for retail banking, loans, Credit Cards etc. with IBM's MDM database and a new customer onboarding system

• Key responsibilities include working with the users and ensuring the changes delivered are tested by the users

• Communicating requirements and managing Testing expectations with teams in India and China

• Using HP Quality Center/ ALM to record requirements/test cases and log defects

• Communicating with key business and IT stake holders HSBC, Global Technology - 05/2006 – 08/2013

Test Manager UAT

• Managed testing for all the applications in Equities within the Front to Back space for UK, HK and US

• Experience in analyzing and testing Front Office, Middle office and Back Office Applications

• Experience creating functional requirement documents for the

• Co-coordinating and managing environments and testing across 3 different time zones

• Ensure there is sufficient test coverage for the functionality and maintain traceability

• Create Test Strategy, Test Plan, testing schedule, conduct workshops

• Publishing weekly and daily progress report during test execution phase

• Escalate the project risks and issues to Project Manager

• Defect Management, chairing a daily defect meeting and taking overall responsibility for managing defect reporting

• Liaise between the technical team, the business users and the testing team

• Environment Setup

• Test Data Setup

• Mentoring, coaching, guiding and motivating the junior members of the team

• Projects worked on are Fidessa, CTAC/CTM, Back office solutions for Equities and One Brand, CRM solutions for Private Bank, Concept Against Fraud, AML, SEPA, SWIFT yearly releases

• Manage UAT testing, train, assist, schedule, track and monitor the UAT process

• Liaising with vendor organizations

Rephidim India Ltd. Now Fujitsu Consulting 12/2004 - 04/2006 Senior Test Analyst

•

• Preparation of functional specifications, Use Cases, schedules for testing, preparation of the Configuration Management Plan, Test plan and test cases, execute test cases and report the bugs in Defect Log

• Causal analysis of the defects found and preparation of various matrices

• Attended all internal and external audits for the project Do not require sponsorship to work in the United States

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