Training/Curriculum Manager

Senior Instructional Designer

JOCELYN MURRAY

www.linkedin.com/in/murrayjoc

adjkps@r.postjobfree.com

410-***-****

PROFESSIONAL PROFILE

Accomplished Training Manager and Senior Instructional Designer with years of professional experience. Jocelyn has been working in learning and development focused on managing the instructional design and development process and performing training needs analysis for her clients. She is recognized as a SME on the full life cycle of the ADDIE(s) model and is known for her record of success in managing complex instructional design projects and initiatives. She has extensive experience developing web-based training (WBT)/eLearnings, instructor-led training (ILT), blended learning, user guides, and other materials as well as providing project management solutions, for both private and public sectors. Jocelyn has worked in higher education, developing Master’s and Doctorate curriculum, as well as supported projects for federal agencies such as CMS and VA. Most recently, Jocelyn has been providing training solutions for Aireon, a global aviation company. As part of a start-up, Jocelyn has been tasked with standing up the training department, which is both enterprise and departmental in its function. Jocelyn is proficient in Microsoft Office Suite, Webinar Systems (Adobe Connect, GoToMeeting, WebEx), Adobe Captivate, Articulate Storyline, Snag it, Section 508, to name a few.

SKILLS

Curriculum Management

Instructional Design

ADDIE(s)

Kirkpatrick Evaluation Model

eLearning

Product Design & Delivery

Project Management

Change Management Program Evaluation

Process Improvement

Technical Writing

Proposal Writing

VA 508

WORK EXPERIENCE

Aireon // 2019 - present

Training Manager

Built the training department from the ground up, designing and managing multiple training programs at enterprise level, department level, and for external customers and contractors. Collaborates with stakeholders (air navigation service providers, FAA, etc.) and Aireon leadership team to ensure that regulatory, departmental, and corporate training needs are met. Manages team of instructional designers and external training vendors to assist in designing and delivering training to employees and customers. Developed evaluation metrics and assessment tools for certification needs relative to various training programs, such as ensuring compliance with European Union Aviation Safety Agency (EASA) requirements. Responsible for editing and refining training content for in-person and virtual training programs for customers as well as internal employees. Developed new hire training program. Manages Learning Management System and the annual compliance training calendar.

BOOZ ALLEN HAMILTON // 2014 - 2019

Curriculum Manager for VA Community Care– 2017-2019

Managed curriculum and design for the VACC transformation training program, including leading the design and development of eLearning modules, webinars, SOPs, and user guides. Managed and coached a team of instructional designers and quality analysts through the design lifecycle. Reviewed training materials to ensure curriculum was engaging and interactive. Prioritized projects based on need, resource availability, and impact to project. Collaborated with client and subject-matter experts to address training deficiencies related to policy changes. Managed the relationship between Booz Allen and other consulting companies in Prime/Sub team dynamic. Facilitated weekly progress report meeting and managed relationship with senior client. Led several conferences both in-person and virtual, spanning several days with audiences up to 2000 people.

TECHNICAL SKILLS

Adobe Creative Suite

Adobe Captivate

Adobe Dreamweaver

Articulate Storyline

Blackboard

eCollege

PeopleSoft

Community Outreach

Xyleme

Microsoft Office Suite

Microsoft Project

Microsoft Visio

Microsoft SharePoint

Market Research

EDUCATION

TOWSON UNIVERSITY

BS Communication Studies

(in progress; 113 credits earned)

1998 - 2003

AWARDS

AWARD TITLE // 2014

ABC Design Studio

AWARD TITLE // 2014

ABC Design Studio

Booz Allen Hamilton—continued

Training Team Lead for CMS National Surveyor Training Project– 2016-2017

Led the design and development of course materials, while providing guidance to junior ISDs. Reviewed training materials and provided oversight on the design and development. Facilitated weekly meeting with client to review assignments, project schedules, and hot topics. Managed the design and facilitation of multi-day Stakeholder Learning Sessions (end client) to solicit feedback on policy updates to ensure major topics were included in training content. Conducted training needs analysis to determine current and upcoming training needs and reported findings to client.

Senior Instructional Designer/Training Lead for CMS TQC Project– 2014-2016

Created internal training program to improve product delivery while managing a team of ISDs in the development Learning Paths, eLearnings, and instructor-led trainings. Designed and facilitated training workshop for over 100 people in the use of instructional technologies, best practices, and how to create meaningful training materials for client. Managed Train-the-Trainer program, including the curriculum development, training schedule, lesson plan, staff workloads, and multi-day agenda. Traveled to client sites to facilitate curriculum development sessions and performed needs analyses to ensure training content reflected changes in policies, regulations, and system processes. Developed and authored over 100 training products including storyboards, instructor and participant guides, eLearning modules, job aids, training alerts, reference materials, SOPs, and webinars.

LAUREATE EDUCATION INC. // 2005 - 2014

Curriculum Developer/Senior Instructional Designer – 2012-2014

Managed projects, including overseeing budgetary and developmental constraints to ensure instructional design best practices were being met. Managed content development across multiple disciplines for the organization’s most challenging international network of institutions. Facilitated workflow process from vision phase, to final implementation by creating engaging experiences with learner-centered activities, best use of technology and media. Led curriculum development sessions with key stakeholders such as SMEs and Directors of Academic Programs. Developed course level objectives and curriculum. Authored course documents, storyboards, and other course related materials, specializing in IT, Management, Project Management, Executive Leadership, and Public Health. Provided direction to instructional technologists in understanding how to implement planning documents.

Instructional Designer– 2010-2012

Participated in creative process and development for online curriculum. Built courses into learning platform using Dreamweaver and Captivate. Co-authored curriculum for several master’s and Doctoral courses. Interacted with internal stakeholders to support adoption of new technologies.

Sr. Product Delivery Specialist/ Instructional Technologist – 2008-2010

Focused on product delivery including providing quality assurance for online courses, maintaining and enhancing online offerings, and converting online content from one learning platform to another. Delegated tasks and special projects to junior team members.

Project Analyst - Technical Student Support/Instructional Support – 2007-2008

Assigned workload and allocated resources to meet requirements in a dynamic, high volume environment. Monitored performance of eLearning environment and resolved technical issues, such as broken weblinks. Revised eLearning content as needed by collaborating with Instructional Designers. Provided oversight to major system implementation for Walden University.

Enrollment Advisor/Inside Sales Associate — 2005-2007

Recruited potential students for university via phone, email, fax, and direct mail inquiries.

AEROTEK // 2003-2005

Business Operations Associate

Fostered relationships between clients and field offices. Trained staff on policies and procedures related to job functions. Onboarded new hires.

Jocelyn Murray

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