Service Health

Sowmya B

Cell: +1-804-***-****

E-Mail:adjkpo@r.postjobfree.com

Summary of Qualifications

6+ years of experience in the IT industry and Pega PRPC.

Well versed with BRE, BPM documents for PRPC.

Familiar with UML (System Use case Diagrams, Activity Diagrams, Sequence Diagrams, Deployment Diagrams and Class Diagrams).

Expertise in developing Rich UI, Skins, Screen Layouts using CSS, JS, JSP and HTML

Proficient with web page development using HTML, JavaScript, CSS, JSP and Servlets.

Implemented Declarative Processing features – Expressions, Constraints, On Change, Decision Rules like Decision Table, Decision Map and delegated them for business.

Hands on experience on Activities and steps for business logic implementation and handling embedded pages.

Experience in building and implementing SOAP/REST web services and consuming external web services from Pega PRPC by creating service and connect SOAP/REST rules.

Worked on debugging tools such as Tracer, Clipboard, PAL, PLA

Experience in migrating rules across various environments by creating Product and Product Patch rules.

Strong skills in RDBMS implementation and development using Oracle Database Server and hands-on experience with SQL, PL/SQL and having knowledge on No SQL database like MongoDB.

Involved in interactions with product owners, business analysts/technical architects and multiple onshore/offshore agile development teams.

Flexible and proactive learner with a desire to learn and develop new technologies.

Self-Starter and Strong team player with ability to work in a dynamic work environment.

Technical Skills:

Operating System

Windows XP, Windows 10, Mac OS X

Languages

C, C++, Knowledge on Core Java

Database

MySQL, Oracle, Postgre, MongoDB

BPM tools

Pega RULES Process Commander (PRPC 8.x, PRPC 7.x), BIX

Web Technologies

HTML, CSS, XML, JavaScript, Tomcat, Eclipse, Notepad++

Work Experience:

Client: Anthem BCBS, VA Mar’17 – Till Date

Role: PRPC Senior System Architect

Description: Health Guide application is an enhanced, inbound service model that helps members stay involved in their health, get more value from their benefits, and navigate the healthcare system more easily. Health Guide leverages skilled teams powered by smart engagement technology and analytics to drive the optimal member experience, regardless of where the member falls on the healthcare. The Users interact with the application through various service flows such as Eligibility, Benefits, Correspondence, Order ID Cards, Grievance and Appeals, etc. The purpose of this product is to provide features of Anthem Health Guide product to customers having non-Anthem coverage.

Responsibilities:

Created High Level Class structure, Workflows and Rule sets in Pega PRPC.

Created System use cases, decision diagrams to provide appropriate decomposition to the use case model and documents to control the complex claim engine flows.

Worked on CPMHC framework and have a good overview of various services used in the application, implementation of rules and interfaces.

Implemented complex, cross browser compatible and responsive UI using sections, Harness, Pega Skin rules and HTML rules.

Worked extensively on Agents and Data Pages.

Worked on UI design and have builded custom UI components using java scripts, jQuery, HTML and CSS.

Developed screen validations and display processing.

Implemented activities, data transforms and error handling.

Created integration rules as Rule-RDB-SQL, RULE-Connect-SOAP.

Implemented File Listeners to process input CSV files from external systems.

Implemented SLAs and escalation Activities as per the functionality.

Created Workgroups and associated Workbaskets to plugin new changes.

Worked on setting up Alerts and Vendor Referrals in the application to help increase STAR ratings of the product.

Implemented FileNet Integration for storing secure documents and for easy retrieval.

Implemented Dynamically configurable UI.

Worked with Medallia Teams for external surveys to members.

Created Data tables to populate the referral type related data dynamically.

Created search reports using List view and Summary view rules of PRPC.

Developed service file rule to handle response files associated with a requirement.

Worked on Application Upgrade from 7.1 to 8.3

Worked on rule management and associated rules such as export and import tools, Skimming and bulk processing tools.

Worked on Production Warranty Support.

Involved in Bug Fixing Activities in all the environments and extensively used clipboard, tracer SMA, Splunk, PLA and PAL for debugging.

PRPC Build Deployment using Tomcat on My SQL/Oracle/Postgres db.

Involved in configuring, deploying the application and worked with Trouble shootings.

Involved in conducting Unit testing, Regression testing, Integration testing, System testing Performance testing and End-to-End testing.

Environment: PEGA Rules process Commander 8.3.2, CPMHC 8.3, WDE 8.5.138.04.05, Pega KM 8, Windows Server 10, Tomcat 8.5.x, IVR-( Genesys, Avaya AES), Web logic, MS Visio 2010, SQL, Agile, Oracle 11g.

Client: BB&T, Charlotte, NC Jan’15 – Feb’17

Role: PRPC System Architect

Description: Charge Back Engine is a business process outsourcing application where we customized for back end and front end to charge backs using business rule technologies used by call center associates to dispute a charge on Credit/Debit cards which automates the processes of taking the dispute, processing the dispute, resolving the dispute, making adjustments, reporting, etc. to perform accurate dispute determination and administration. The application provides a User Interface which allows to take dispute information, displays transaction information, displaying sales slips, connects and pulls the necessary information from various sources to review or analyze the dispute and makes the desired actions on the dispute.

Responsibilities:

Involved in JAD sessions for gathering Business requirements.

Exposed to all stages of PDLC including Requirement Gathering, Requirement Analysis, Designing, Development, Testing and Implementation

Implemented creating High level class structure.

Involved in Customizing flows as per customer business requirements.

Worked on creating Flows, Activities and User Interface using Dynamic Layouts.

Have experience in creating in Validation rules.

Worked on Dynamic Routing, Skill based business process.

Applying security with access groups, access roles and privileges.

Worked on decision rules to define computations and comparison at run time.

Worked on handling logic in Activity rules.

Created integration rules such as RDB-SQL, Connect-REST/SOAP.

Implemented Service Level agreement (SLA).

Created reports using Report Definitions and List views to accommodate new requirements.

Worked on product rule to create patches to deploy to QA Environment.

Worked on preparing the requests for environment sync up.

Involved in bug fixes in SIT/UAT.

Environment: PEGA Rules process Commander 7.x, Windows, Web logic, MS Visio 2010, SQL, Agile, Oracle 11g.

Client: QUINTEGRA SOLUTIONS, Chennai, India Jul’14 – Dec’14

Role: Pega Developer

Description: Luso Alimentos is a big wholesale and retail (Cash & carry) organization in Portugal. This product is used to keep the information regarding the inventory, transportation contract, purchase order and invoice. Luso Alimentos also keeps track of the employee records.

Responsibilities:

Developed reports required by the Business owners for monthly claims analysis.

Implemented auto-correspondence module to enhance existing manual correspondence.

Implemented compliance related access level restriction for Production Support Users.

Root cause analysis of production issues for providing preventive solution.

Execute PRPC administration work like Code move to different environment, user account creation, creating build for production release and supporting Pega activities of the release management.

Created Decision Rules (When condition Rules, Decision Tree Rules, Decision Table Rules and Map Value Rules) and Declarative Expressions as per the requirements.

Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.

Involved in making changes and adding new parameters to the already existing Functions.

Used the TRACER to examine the rules and to minimize the execution time Performance test of all activities and rules using PRPC-PAL Tool.

Extensively worked on writing activities for Validations and Error Handling.

Created unit test plans and test cases to test.

Environment: PEGA Rules process Commander 7.x, Windows, Web logic, MS Visio 2003, SQL, HTML, XML, CSS, Java Script, AJAX, Agile, Oracle 10g.

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