LUSINE OHANYAN

**-** *** ******, ****** Hills, New York, 11375

440-***-**** adjkob@r.postjobfree.com

Academic background in Human Resources and Psychology. 5+ years’ experience in the financial services industry and government. Innovative and solution driven professional team-player with proven abilities in customer relationship and collaboration. Proficient understanding in Labor Law and Regulations, Equal Employment Opportunity, Pay and Compensation, Employee Benefits. Trustworthy and self-motivated individual who acquires new skills quickly. Looking to gain an opportunity within a business environment in New York City. EDUCATION

• Cuyahoga Community College, Cleveland, Ohio Jan 2019-Jan 2021 Associate of Applied Business, Major: Human Resource Management, Honors: Summa Cum Laude (GPA: 4.0)

Relevant coursework: Business Law, Labor -Management Relations, Advanced Human Resources Practices, Workers’ Compensation Law, Human Resources Law and Applications, Industrial and Organizational Psychology, Speech Communication, Financial Accounting, Computer Science.

• Yerevan State University, Yerevan, Armenia

Bachelor’s degree in Psychology.

EMPLOYMENT HISTORY

Evocabank CJSC, Yerevan, Armenia 2015-2017

Operator-Teller, Customer Service Division

• Managed various financial transactions including deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks.

• Promoted customer and client interactions, built relationships, and offered new products and features. Responded to client inquiries and concerns by researching and identifying solutions. Rossgostrakh Armenia Insurance CJSC, Yerevan, Armenia 2012-2015 Administrator/Claims Representative, Customer Service Division

• Responsible for customer assistance on benefits explanation. Reviewed inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

• Partnered with claim professionals in multiple departments to assist with the timely resolution of claims: documenting claim files, requesting police reports and medical records, preparing claim documents for legal and medical reviews. National Assembly/Parliament of the Republic of Armenia 2009-2011 Office Manager, Administrative Office

• Coordinated and managed appointments, meetings, and conference room schedules. Arranged special projects.

• Developed office policies and procedures, maintained general office files, and filing systems, managed record requests. CERTIFICATIONS AND AWARDS

• Cuyahoga Community College May 2020

Dean's Honors Program Award

• Financial Banking College Foundation June 2013

Continuing Education and Research Center, Yerevan Armenia Academic Program on Banking System of the Republic of Armenia SKILLS

• Oral and Written Communication, Decision Making, Effective Planning and Scheduling, Problem Solving, Customer Service, Leadership, Teamwork and Collaboration, Organization, Negotiation, Active Listening, Empathy.

• Computer Literacy, Social Media, Microsoft Office: Excel, Word, PowerPoint, Presentation. LANGUAGES

• English and Russian: Fluent

• Armenian: Native

INTERESTS AND EXTRACURRICULAR ACTIVITIES

Hiking, cycling, basketball, chess, historical books, and movies

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