Data Entry Service Representative
Resume:
Shelly Odom
adjkn4@r.postjobfree.com
*** ********* ****** ********, ** 73736
Background skills are in management, finance, clerical office, client relations and customer service. I have had the opportunity to work closely with a lot of the clients, vendors, physicians, management and volunteers. I can delegate tasks, organize plans of action, motivate employees, take charge and assume credit for both successes and failures. I have supervised before and felt natural in the position. Qualities include professionalism, self- motivated, detailed and organized. I am fair, friendly, compassionate, patient and kind.
Customer Experience Coordinator-
FEB 2018- PRESENT
CECs oversee a team of Associates at the Front End, ensuring the education and execution of the proper ringing sequence and the promotion of all loyalty programs. Training new employees.
Service Coordinator-Timberline Heating & Air- O2 Staffing Redding CA 96001 530-***-****
Dec 2016- Nov 2017
Scheduling for HVAC services with multi phone lines and process time cards. Assist office staff with additional tasks or projects.
Patient Admitting Specialist – St Mary’s Regional Enid Ok, 73701 580-***-****
Feb 2013- Nov 2016 Enid, OK 73701
Registered patients for, Inpatient, Outpatient and Emergency visits. Handle multiple tasks at one time. Call insurance for authorizations and benefit information for outpatient services. Take payments for patient procedures, or towards their accounts. Complete patient complaints and concerns for department. Work with heavy patient, phone volume on a daily basis. Quality assurance, special reports for management, train new staff, data entry, fax, filing, scanning, 10 key, well versed in Word and Excel.
Human Resource-Compensation Support Specialist – Freeman Joplin, MO 64804 417-***-****
Dec 09- Nov 2012 Joplin, MO 64804
Assists Compensation and Recruitment Coordinator’s to complete special projects, and on-going tasks. Functions as support, back-up for Kronos Specialist, with Kronos and PSN(s). Perform maintenance of job descriptions per company policies. Administer adjustment and or cancellations to employee withholdings, processes garnishments. Run a multitude of bi-weekly audits for accuracy, payments, delinquency, updates and compliance. Execute payments for Milestone, Preceptor programs and Retention bonuses. Activate new employee files and ensures accuracy of information both in file and Meditech. Administer CBC charges, electronic notification to State of New Hire, applicant tracking checklist.
Staffing Specialist / Branch Manager
July 2005- Sept 2009 Penmac Staffing Service Monett, MO. 65708/Miami, OK 64804 417-***-****
Customer service, work closely with client companies and employees. All aspects of an office setting fax & scan, filing, multi phone lines, input applications in system, data entry, fill work orders. Interview, hire and release employees for clients. Administer wide range of tests, train personnel on new aspects of company programs. Run criminal backgrounds, drug screens, safety orientations, and monitor employee's performance. Process weekly payroll for 100 to 150 for all branch employees including invoice’s, collections, unemployment claims, workmen's compensation issues and claims. Well versed in Word and Excel.
Financial Coordinator
Feb 1995- April 2002 Ukiah Valley Medical Center Ukiah, Ca. 95482 707-***-****
Arrange and took payments for the Emergency room. Determine patient’s ability to make payments and calculating payments to be made. Daily calls to patients in regards to their accounts and set up payments, including give appropriate discounts. Quality Control for the outpatient admission clerks, check for accuracy, quality of their work. Update and train staff on current changes, policies and procedure for the Outpatient Registration. Train staff on registration process and current insurance address, update financial class and address binder for staff to be current on all changes. Oversee training on MSP for Medicare, run daily reports for proficiency.
Financial Service Representative
Daily job duties include posting and balancing large batches of private pay and insurance checks to patient accounts. Proper write-offs per the hospital contract, prepare claims for insurance companies, heavy collection follow-up and process incoming mail. Call insurance companies to verify they have received the claim and are in process of payment. Heavy phones and work under many interruptions. Help patients understand the billing process. Position included data entry, fax, filing, scanning, 10 key.
Patient Service Representative
Registration for departments in surgery, inpatient, outpatient, also emergency visits to hospital. Handle multiple tasks at one time. Called insurance companies for authorizations and benefit information for surgeries per hospital policy. Collected payments for patient procedures and towards their accounts. Process patient complaints and concerns. Operator duties, hospital census updated. Data entry patient charges on accounts. Data entry, fax, filing, scanning, 10 key.
References:
Phyllis Blaser Volunteer St.Mary's. 580-***-****
Cindy Hedgpeth CSO Penmac 417-***-****
Janet Thornquist Manager UVMC 707-***-****
Paula Frickenschmidt PAS Specialist St.Mary 580-***-****
Terri Ross Woman Image Cntr. St Marys 580-***-****
Education:
Jan 2003- Dec 2004 Crowder College Monett, MO.
Associate for Nursing
Took classes to get ready for nursing school. Had to quit due to son getting into auto accident. GPA was 3.243
Worked with the AS 400 system, TempWorks, Meditech, Kronos, 10 key daily basis, multi phone lines, fax and scanner, well versed in Microsoft Word, Excel, Outlook, working knowledge of Quick Books, Power Point, Windows XP.
Contact this candidate