Administrative Assistant to the ED Medical Director/Billing Coordi

SHAILA DISHON, RHIT

**** *. *** ***** **. Siloam Springs, AR 72761

479-***-**** ************@*****.***

Professional Summary

Outgoing and eager individual with keen multi-tasking abilities, organizational capabilities, time management skills, and an infallible record for meeting tight deadlines who seeks to thrive in a fast-paced position while representing your establishment with a friendly, professional demeanor at all times

Related Skills

Microsoft suite

Cerner

Tandberg

Meeting minutes and arrangements

Time management

Attendance record management

Administrative support

Quality assurance

Work Experience

SCP Health February 2016 – January 2021

Administrative Assistant/Emergency Department Records Coordinator

Ensure that all information has been gathered in order to process medical records accurately and on a timely basis while communicating with providers to resolve incomplete medical records for final review

Supported efficient meetings by organizing spaces and materials by creating PowerPoint presentations, documenting discussions and distributing meeting notes for monthly provider meetings

Kept physical files and digitized credential records organized for easy updating and retrieval by authorized team members.

Stage, Inc, Siloam Springs, AR September 2019 – August 2020

Cashier/ Floor Associate

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products as well as solving problems and handling customer concerns.

Skilled using cash register, including processing sales discounts and refunds, credits, or exchanges while providing excellent customer service to cultivate loyalty and satisfaction.

Reported to work early, checked low inventory, and learned sales or special offerings by working closely with store manager while providing excellent customer service to cultivate loyalty and satisfaction.

Harps, Siloam Springs, AR February 2014-August 2016

Closing Manager

Encouraged atmosphere of teamwork by supporting a staff of 2-4 and delegated daily tasks to employees while streamlining progress and efficiency.

Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.

Trained new employees on proper protocols and customer service standards while maintained high productivity and performance metrics

Russell Storage, Rogers, AR February 2006 – June 2013

Property Manager

Direct the collection of monthly assessments, rental fees, and deposits of over 400 storage units

Plan, schedule, and coordinate general maintenance, major repairs and remodeling or construction projects

Maintain records of sales, rental, or usage activity, maintenance and operating costs, or property availability

Education

Associate of Applied Science, Health Information Management May 2016

Northwest Arkansas Community College, Bentonville, AR

AHIMA member since 2015

Internship with Northwest Health System, BACTES, and Walmart Claims Office

Coursework in ICD-10, CPT, Medical Terminology, Disease Pathology, and Management

Dean's List for 5 semesters as well as graduating Summa Cum Laude

References

Available upon request

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