EDWARD DOSSANTOS

Rockford MN ***** 612-***-**** adjkew@r.postjobfree.com www.linkedin.com/in/ed-dossantos

TECHNOLOGY MANAGEMENT

IT Leadership Professional with extensive management experience and 20 plus years in information technology. Proven ability of delivering high quality software to market. Well-developed communication and problem-solving skills. Ability to resolve difficult situations under adverse conditions. Thrives in a constantly changing work environment. Core competencies include:

Business Strategy Process Improvement Program Management Compliance and Industry Standards Agile Development Methodology Collaboration and Communication Forecasting and Budgeting Issues Resolution Change Management Business Continuity Planning Vendor Management

PROFESSIONAL EXPERIENCE

WELLS FARGO, Minneapolis, MN July 2003- Present

Technology Manager, AVP January 2016 - Present

Managed team 7 senior mainframe developers and 2 Quality assurance analysts. Delivering on strategic projects supporting Wells Fargo Payment, Virtual Solutions and Innovation projects.

Gaining operational efficiencies through process automation resulting cost savings of $300K yearly.

Re-creating team staffing model to become more 40% more efficient and more responsive.

Enhancing budgeting forecasting tools and process to make them 25% more accurate.

Collaborating with key stakeholder groups to deploy solutions on Enterprise Strategic Innovation projects.

Set strategy and roadmap for development and QA teams to meet Wells Fargo strategic initiatives.

Ensuring team compliance to Industry and Enterprise standard to meet Federal guidelines

Leading team initiative from Waterfall to Agile development methodology ensuring meeting Enterprise goals.

Guiding senior developers and Quality Assurance staff ensuring operational issues resolved quickly.

Updating and guiding Executive management on on-going projects ensuring transparency.

Working with business partner leadership to resolve technical problems resulting in improved systems stability.

Production Support Team Lead January 2015 – December 2016

Led the reporting, analysis, resolution, scheduling, and implementation of production fixes for the Plastic Issuance Technology Team. Worked with Card Services to establish and maintain a consistent methodology and to resolve questions and issues.

Reduced issues backlog by 50% in the first 12 months.

Provided direction and guidance to production support developers ensuring issue prioritization.

Acted as an advisor to staff to meet schedules and serve as a point of escalation.

Negotiated with business partner leadership to resolve technical and operational problems quickly.

Provided detailed daily and weekly status updates to management and business partners on on-going projects.

Recommended and initiated systems and user testing to ensure test coverage.

Recommended and initiated systems production implementation schedule to meet business needs.

Managed system triage issues ensuring application stability.

Worked with both upstream and downstream applications to identify and track system changes and impacts.

Led the strategic direction for prod support resulting in more efficient processes.

Managed on-call rotation ensuring system coverage 24x7.

Led BCP efforts resulting in program compliance.

Worked with senior managers to develop and administer accurate budgets and forecasts.

Worked individually to streamline the budgeting and forecasting process.

Senior Quality Assurance Analyst July 2009 – December 2014

Led in the creation, preparation and execution of test plans, and test scripts for the Plastic Issuance Technology team. Accountable for handling the most complex test environment problems and issues. Worked with Card Services to establish and maintain a consistent test methodology and to resolve questions and issues during the testing cycle. Acted as an internal consultant within technology group by using quality tools and process definition/improvement to recommend improvement to technical processes for greater efficiencies.

Performed ambiguity reviews of Functional System Design documents ensuring adequate requirements.

QA Lead on multiple concurrent complex testing efforts to meet multiple timelines.

Provided detailed status updates to management and business partners on on-going projects.

Analyzed and resolved complex production issues.

Leveraged experience and skills to provide direction and guidance to peers

Recommended and initiated systems testing to management.

Technology Manager January 2005 – June 2009

Interpreted and executed Wholesale and Enterprise policies on the development of Wells Fargo’s Insurance Services projects. Developed and administered budgets, schedules and performance standards for the QA Team. Acted as an advisor to staff to meet schedules and serve as a point of escalation. Conducted briefings and technical meetings for senior management.

Provided input into strategic direction of Wells Fargo Insurance’s Agency Management System.

Successfully managed a team of twelve on multiple projects to meet project deliverables.

Collaborated with business partner leadership to resolve technical and operational problems.

Managed contractor relationships and outsourcing projects to Wells Fargo India when needed.

Part of software selection process for test tools used by QA based on knowledge and experience.

Co-Managed successful launch Nexsure Agency Management System for Wells Fargo Insurance.

Recognized twice as a “Gold Coin” winner in 2008 for outstanding customer service.

Managed the quality assurance functions for Electronic Bill Pay and Presentment and Electronic Commerce Services platforms. Successfully managed a team of fifteen on eight different software applications at different phases of development with differing priorities.

Senior Quality Assurance Analyst June 2004 - December 2004

Handled the most complex quality assurance and review problems and issues. Considered an expert in quality assurance for the Wholesale Banking Group. Served as a consultant to management and external spokesperson for the organization on matters relative to policies and procedures.

Contributed to the development of new concepts, techniques and standards based on industry trends.

Helped launch the Online Payment Solutions platform for Wells Fargo’s Treasury Management team.

Gained efficiencies by setting test automation strategy and approach.

Acted as a team leader to team of five Quality Assurance Analysts; helping resolve complex test issues and serving as an escalation point.

Quality Assurance Analyst

July 2003 – June 2004

Developed solutions to a variety of complex problems in the review and analysis of business requirements and business processes for quality and compliance to bank and government regulations. Provided input and influence on the overall objectives and long range goals of the quality assurance function.

Education

Westfield State College, Westfield, MA

Bachelor of Arts in Economics

Certifications

Project Management Institute: (35 PDUs)

Project Management Foundations

Project Management Success

Technical Skills

Microsoft Office, SQL, ORACLE, DB2, UNIX, SharePoint, ETL, BCP, AGILE, ERP, Kanban, Jira

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