OTTAH ONYEMAEKI JOY

* ********* *****, ***** ****** ketu, Lagos Tel: 081********, 09093751775Email: adjkbg@r.postjobfree.com

CUSTOMER SERVICE EXECUTIVE

A thoroughly trained, commercially minded customer service executive with the ability to work under pressure. A team member with good oral and written communication skills with self-motivation and target-oriented.

Areas of expertise include:

Relationship Management Scheduling Presentation Development

Document Control Report Generation Vendor Management

KEY SKILLS/AB ILITIES

Microsoft Office & internet Proficiency

Effective use of initiative

Discipline approach to work

Ability to find creative solutions to problems

Through understanding of a customer service officer regulations

PROFESSIONAL EXPERIENCE:

BETCO IWOPIN GROUP OF COMPANIES LIMITED April 2015- Till Date

Position Held: PA/Secretary to MD/CEO (EBUN BRATHWAITE ADEOSUN)

Responsibilities:

• Screening telephone calls enquiries and requests and handling them when appropriate

• Meeting and greeting visitors at all levels of seniority

• Organizing and maintaining diaries and making appointments

• Managing the MD/CEO’s electronic diary

• Booking meetings

• Planning, organizing and managing events

• Preparing papers for meetings

• Managing and reviewing tiding and office systems

• Sourcing and ordering stationeries and office equipment

CULTURE COMMUNICATION AGENCY

Position Held: Brand Ambassador Jan-Feb 2015

Rothmans (Demi/Nano Invention)

British America Tobacco

Responsibilities:

Introducing the new products (Demi & Nano) Cigarettes to consumers

Marketing the products

visiting outlets and selling products to consumers

Sampling consumers and getting feed back on what they like/dislike about the product

Reward both consumers and retailers

Taking data’s of consumers and retailers for company survey

EXP AGENCY 2nd Dec-27th Dec 2014

Position Held: Brand Ambassador (WINSTON, ASPEN, DORCHESTER)

Responsibilities:

visiting outlets and selling the products to the consumers

Sampling consumers and getting feedback on what they like/dislike about the products

Rewarding both consumers and retailers on the product for patronage and also as consistent consumers and buyers.

Taking data’s of consumers and retailers for company survey

STANDARD CAPITAL (Fund Managers) Feb 2013- Dec 2014

Block 11, Zone B, Aspamda Trade Fair, Lagos

Position Held: Admin/Operation Manager

Responsibilities:

1st minuting on the withdrawals mandate and checking the opening date

Posting of easy finance installment into ledger and system

Writing of monthly report

Sending of sms to clients at the end of the month on easy save and other sms to clients etc.

Writing of eternal memos/internal memo

Preparations of salary schedule, calculations and checking of staff commission

Preparation for profit and loss account for commission

Writing of e-save receipts and analysis recording

Position Held: Supervisor Feb 2012-Sep 2013

Responsibilities:

Creating awareness of product and services offered by the company

Opening of Account

Being a financial advisor to clients and prospects

Managing customer satisfaction issues

Giving monthly report to the marketing manager

Going through team daily report

Strategize planning on the increase of team production

Leading the team for mass marketing

Creating ideas for new product in order to enhance the net profit of the company.

HOTEL 1960

Position Held: Customer Relations Officer Feb 2011-April 2011

Responsibilities:

Handling all reservation & enquiries

Processing advance booking, compiling all reservation statistics and confirming guests reservation

Handling the checking in and out of guests, allocating guests accommodations and maintaining all guests profiles.

Ensuring the documentation of all activities on every shift and the report must highlight all the challenges, customers complaints, income and expenditure

Managing customer satisfaction issues

Carrying out any other assigned duties

OUTER SPACE AGENCY Nov 2011-Dec 2011

Position Held: Brand Ambassador (ROTHMANS PRODUCT STORY II)

Responsibilities:

visiting outlets and selling the products to the consumers

Sampling consumers and getting feedback on what they like/dislike about the products

Rewarding both consumers and retailers on the product for patronage and also as consistent consumers and buyers.

Taking data’s of consumers and retailers for company survey

EMBASSY DRY CLEANERS LAUNDRY SERVICE LTD March 2010- Oct 2011

Position Held: Customer Relations Officer

Responsibilities:

Answering and directing calls

Taking and relaying messages

Providing information to callers & Receiving visitors

Dealing with queries from the public & customers

General administrative and clerical support

Receiving and sorting mails and deliveries

Inputting accounts and performing data-entry

Ensuring all documents are properly filed and managed

Booking of customers clothes and giving time collections

Handling accounts receivable, payable, invoicing and providing all accounts support including reconciliation, ledger, bank related activities and others

TICKAWAY AGENCY 13thJan-13th Feb 2010

Position Held: Brand Ambassador (LEGEND EXTRA STOUT/AMSTEL MALTA)

Responsibilities:

Introducing the products to consumers

visiting outlets and selling the products to the consumers

Sampling consumers and getting feedback on what they like/dislike about the products

Rewarding both consumers and retailers on the product for patronage and also as consistent consumers and buyers.

Taking data’s of consumers and retailers for company survey

DUNUKOFIA LOCAL GOVERNMENT SECRETARIAT, ANAMBRA STATE

Education Department (NYSC) 2009- 2010

Responsibilities:

Teaching and training of adult education (English & CRK)

Maintaining and keeping of Office Files

DunukofiaUkpo Local Government Anambra Election (INEC/Poll Clerk)

TOWNCRIER ENT. MANAGEMNT Feb 2008-April 2008

WEMA BANK (MARKETER)

Position Held: Brand Ambassador

Responsibilities:

Opening of accounts for individuals

Creating awareness of products

Maintaining existing customers

Enlightening customers of their need for products

Sharing of handbills and flyers

EDUCATION

University of Lagos 2008

BA(Hons) (2ND Class Division) Philosophy

King’s High School, Satellite-Town, Lagos 2002

West Africa Senior School Certificate (WASSC)

King’s Foundation Nursery & Primary School 1996

First School Leaving Certificate

PROFESSIONAL COURSE

Portfolio Management Institute 2013

Full Member

RESEARH PROJECT

The post modern philosophy of jean francois lytoard a critical study

PERSONAL DETAILS

Date of Birth: 10 July, 1985

State of Origin: Delta State

Nationality: Nigeria

Gender: Female

Marital Status: Single

HOBBIES:

Reading motivational books, Travelling, Meeting people and Listening to news

REFREES

Available on Request

Contact this candidate