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CORE COMPETENCIES

Project Planning & Management

Construction Management

Project Estimations

Vendor Management

Contract Administration

Site Administration

Bidding & Tendering

Resource Planning

Budgeting / Cost Control

Cross-Functional Coordination

Quality Management

WORK EXPERIENCE

Since OCT’14 HCL Technologies, India as Senior Specialist

Career Progression:

2014-2016: Quality & Training Manager

2016-Till Date: Resource Manager

Responsibilities:

Manage and handle multiple projects to ensure successful delivery (on time, within budget, meeting agreed upon success criteria) of established goals, targets and accountabilities.

Efficient in interviewing and assessing the people.

Involved in full recruiting life cycle & end to end recruitment.

Proficient in giving valuable decision and taking the feedback from the employees.

Expert in taking the order from the seniors and giving the valuable suggestions.

Understanding client requirements and deciding on the recruitment strategy.

Providing timely feedback to the client on their requirements and to the candidates on their interview.

Responsible for mentoring new team members in the recruitment process and various active requirements.

Participating in conference & management calls, monthly service review calls with customers & vendors and developing Service Improvement Plans to meet or exceed customer’s expectations.

Preparing, reporting and discussing weekly metrics reports, monthly Ops review, team productivity reports, and quality scorecard reports to higher management.

Partnership with external vendor to make sure the hired resources performed their duties as per contract obligations and support business in a sustainable environment.

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Responsible for hiring, team building, motivating, training, performance review, disciplinary action, promotional activity and pay decisions for direct reports.

Working on different Client tools for Onboarding and Offboarding for that project

Taking care of Background Verification for all new hires with the help of Third-Party company

Tracking all f trainings and Quality Audits for the project.

Conducting sessions for Expectation Exchange with the new hires.

Dec’09-Aug’12 Sr. Customer Care Executive (Blended Process) at NIIT

oPerformed technical changes such as Reset Login ID’s password for Customer, enable locked accounts, Outlook configuration changes, IE upgrade and downgrade, etc.

oHandle IE related issues (upgrading and downgrading IE versions)

oHandled Escalated Calls and call barging done for quality checks.

oResponsible to maintain 100% Quality on calls.

oHandle emails of the customer’s and reply to them with suitable answer.

oGenerating Reports and data Collating for analysis and report to Team Leader on daily basis. Often Visit regions as Centre support.

oDialed for Various Campaigns – From Sales to invite for Various Seminars organized by NIIT, like NIIT University, IFBI (Institute of Finance, Banking & Insurance) & SAP.

oResponsible to Achieve Monthly Targets as set by Team Management.

oResponsible for training and mentoring the new joiners.

Shweta

Senior Specialist

Scaling new heights of success and leaving a mark of excellence in assignments which involve analytical capabilities and professional growth in Human Resource, Operations Management, Customer Service & People Management

mailto: adjk63@r.postjobfree.com

+91-704*******

PROFILE SUMMARY

A Postgraduate in MBA (Human Resource- HR) with 8 years of experience in HR, Operations Management, Customer Service and People Management specially in Recruitments, Training and Staffing. Seeking a challenging job to deliver best of my skills and make best use of my efforts in gaining experience.

Enthusiastic, results oriented HR professional with extensive experience in planning and directing all areas of Human Resources that includes but is not limited to: benefits, employment law, employee relations, on-boarding, performance management, policy & procedures, recruitment, supervision & training.

A forward-thinking person with strong communication skills (written and verbal), analytical & organizational skills; well organized with a track record that demonstrates self-motivation, creativity, innovation and initiative to achieve corporate & personal goals

Efficient in interviewing and assessing the people.

Expert in recruiting the people, according to the company policy.

Proficient in giving valuable decision and taking the feedback from the employees.

Expert in taking the order from the seniors and giving the valuable suggestions.

Achievements across the Career:

Achieved efficiencies by working in the field of Human Resource, trainings and customer services with full zeal and zest.

Recognized as a hands-on, proactive professional who can rapidly identify problems, formulate tactical plans, initiate change and implement effective programs in challenging and diverse environments.

Gained invaluable experience in the latest trends, strategies, and methodologies in customer servicing industry.

Rich experience in managing operations covering back-office functions, deft at working in various departments such as Human Resource, customer services, Training & Development, Quality and operations department

oSolutions oriented approach with excellent relationship building skills, consistently delivering the responsibilities of profitability and customer satisfaction

Strategic HR partner executing HR best practices to align the objectives of the organization while maximizing employee potential by fostering a positive work environment that promotes employee morale by developing interpersonal relationships within all levels of the organization utilizing attentiveness, trust, and respect.

CORE COMPETENCIES

People Management

Operations Management

Training and Quality Management

Project Management

Customer Service

Service Assurance

Human Resource Management

Performance Management

Teamwork and Collaboration

Vendor Management

Process Improvement

ITIL awareness

CERTIFICATIONS

ITIL Foundation in IT Service Management

EDUCATION

Master of Business Administration (HR)

(Major: Human Resource Management, Employee Relations Management, Production and Operation Management)

B.A(Computer Application)

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