Manager Software
Resume:
Curriculum Vitae
Mr. Cobus Blignaut
PERSONAL INFORMATION
Surname
First Names
ID Number
Sex
Nationality
Health
Interests and Hobbies
Blignaut
Jacobus Albertus
Male
South African
Excellent
Cycling, hiking
CONTACT INFORMATION
Cellular
Skype
CBliggie
blignaut.cobus
http://za.linkedin.com/pub/cobus-blignaut/2a/265/959
Postal Address
34 Narcisus Avenue
Edelweiss
Springs
1577
E-Mail Address
adjk46@r.postjobfree.com
EDUCATIONAL QUALIFICATIONS
Last School Attended
Highest Standard Passed
Year
Subjects
Erasmus High School
Matric
1995
English, Afrikaans, Mathematics, Accounting, Science, Biology
TERTIARY EDUCATION
Institution Attended
Qualification
Year
Institution Attended
Qualification
Year
Subjects
Institution Attended
Qualification
Year
CollegeSA
Project Management
September 2010 – April 2011
Varsity College
Business Management Diploma
2009
Business Marketing, Business Law, Human Resources, Finances and Business Strategy
University of South Africa
Bachelor of Arts in Psychology
2001 (Incomplete – Insufficient time to study)
TRAINING COURSES AND SEMINARS
English Language Skills, CollegeSA, 2010
Effective Business English, CollegeSA, 2010
Customer Service, The Fundamentals of Business Communication, The Dynamics of Professional Customer Service, Mastering Customer Service Communication, Strategies to Deal with Difficult Customers, Ingwe Corporate Training, 2009
A+ (Certification exam still outstanding), CTI, 2003
Win 95/98, Lotus 5, Pastel 4.1, WordPerfect 6.0, Ms Office (Word, Excel, PowerPoint, Access), Techniques of Management, Introduction to Finance, Bookkeeping to Trial Balance, Principles of Credit Control, Understanding Advertising, Basic Business Skills, Basic Management and other (Full list available), Academy of Learning, 1996 - 1998
Visual Basic 3, Computer Training College, 1996
Sigist – User Group Meeting in Testing Measurements and Metrics
Sigist – Software Quality and Testing (Special Interest Group in Software Testing (SIGiST))
EMPLOYMENT HISTORY
Date
Company Name
Company Profile
Position
Skills Utilised
Previous Positions
Main Job Functions
June 2006 – September 2019
HealthInSite / ICAS
Web based wellness and productivity solutions, Employees Assistance programmes, Occupational clinics, Wellness
General Manager: Western Cape Operations
Client Services, Employee Wellness Co-ordination, Occupational Wellness, Clinic Management, Employee Wellness Programme, Project Management and Implementation, Team Leadership and Mentoring
Regional Manager: Cape Town, Client Services Manager (South Africa, Africa, United Kingdom), Client Relationship Manager, Key Account and Project Manager (South Africa, Africa, United Kingdom)
Account and Project Manager
Service Delivery
Ensure service delivery are in line with SLA’s
Build and maintain business relationships (both internal and external)
Act as link between client and various internal departments ensuring accurate delivery according to client expectations
People management (project leaders/client services/support
Support management
Ensure effective resolution of client complaints and queries
Product management (planning from existing ideas, market requirements
and client requirements)
Clinic operations and integration into EWP
Wellness events
Occupational wellness
Management
Clinic setup and management
Day to day Management of Business
Recruitment
Team supervision & leadership
Chairing departmental update meetings
Departmental performance management
Departmental remuneration review
Disciplinary hearings
Business Development
Operational Financial Management
Wellness events
Client Services
Programme presentations to both new and existing clients
Coordinate ongoing client liaison and support
Coordinate ongoing programme marketing activities and incentivised programme enrolment drives
Client follow-up and courtesy calls
Client relationship building
Ensuring SLA's are honoured
Ensuring client satisfaction and retention
Client entertainment activities
Information gathering and proposal writing
On selling of new and existing products
Wellness events
Programme Support
Programme site testing
Programme site troubleshooting
Programme customisation and enhancement
Programme training
Programme support (onsite & telephonic)
Programme Project Management
Manage new client programme through its different phases from information gathering to launch
Gathering specifications to facilitate IT Audit
Gathering branding guidelines and logos
Manage branding design to point of approval
Manage build of site
Site testing
Managing design and printing of marketing material i.e. posters, desk drops, flyers and etc.
Manage successful delivery of initial programme deployment and marketing
Manage pilot projects of various sizes
Programme Utilisation Reporting
Data analysis and interpretation
Report writing
Report quality control
Client report feedback
Event Project Management
Planning and coordinating programme launch initiatives
Planning and coordinating company marketing initiatives
Planning and coordinating programme marketing initiatives
Partner Services
Initiate and manage partner strategy planning initiatives
Partner relationship building
Partner programme advisory services
Partner programme training
Ensuring that partner SLA's are being met
Departmental Coordination
Coordinating delivery through the different departments (content, design, IT - technical & development)
Administration
Invoicing & PO numbers generation
Reason For Leaving: Relocated to Gauteng
Date
Company Name
Company Profile
Position
Technologies
Main Job Functions
September 2005 – May 2006
Software Training Technology (Kaplan)
Simulation training software
Software Support and Quality Assurance (SA, USA, UK)
STT Trainer, VMWare, Webex
Setup of test environments and platforms
Executing manual acceptance tests
Defect tracking and test reporting
Writing acceptance tests and health tests
Telephonic \ Webex and e-mail software support to clients local and internationally (Required shift work)
Reason For Leaving: Career advancement.
Date
Company Name
Company Profile
Position
Technologies
Main Job Functions
April 2004 – June 2005
Workshare Limited
Document collaboration software
Quality Assurance and Network Administrator
LAN, Active Directory, MS Exchange 5.5 / 2000 / 2003, Domino, GroupWise, Workshare Protect
Quality Assurance
Set up of test environments and platforms
Executing manual acceptance tests
Defect tracking and test reporting
Network Administration
Setup and maintenance of multi boot development computers
Desktop and Network Support
Creating and maintenance of clone drives (Ghost images) for fast development computer setup
Setup and maintenance of new domain controller
Maintenance of existing domain controller
Setup and maintenance of secure wireless LAN
Maintenance of LAN
Network infrastructure (Network points, cabling, switches etc)
Installation and maintenance of new server backup software
Internet connectivity and monitoring
Active directory – New users and (local) e-mail accounts
Setup of new mail servers (Exchange 5.5 – 2000 - 20003, Domino, GroupWise) for testing purposes
Hardware and Software Inventory
New Hardware ordering and liaison with suppliers
Hardware installation
Customs liaison for import of new equipment
Reason For Leaving: Company closed Cape Town offices
Date
Company Name
Company Profile
Position
Technologies
Main Job Functions
September 2001 - March 2004
Adept Software
Courier and freight management software
Support and Installation Consultant (International)
LAN, Windows 98, XP, 2000, PCAnywhere, SQL, Parcel Perfect (some Linux)
End-User Software Support
Help Desk- Technical & Software
Telephonic and On Site (national) training & support
Reporting any errors that may occur on software to Software Developer
Setting up networks and maintenance
Software Installation
Software upgrades
Testing of new software releases
Reason For Leaving: Career advancement
Date
Company Name
Company Profile
Position
Technologies
Main Job Functions
April 1999 – August 2001
McGregor BFA
Web-based provider of stock market research data
Support and Training Consultant
JRaid, Blink, Windows NT, 98, 2000
Providing training to Cape Town client base (On Financial / JSE related software which contains all the financial and historical share data)
End-User software support (Help Desk- Technical & Software) / (Telephonic and On-Site)
Upkeep of Cape Town client list
Client contact and awareness on new additions to the software (Telephonic and On-Site)
Client needs analysis (Telephonic and On-Site)
Reporting any errors that may occur on software to JHB Support Manager for further investigation
Reason For Leaving: Retrenchment
Date
Company Name
Company Profile
Position
Technologies
Main Job Functions
June 2001 – March 2002
M-Web - Call Centre Department (After hours)
Internet Service Provider
Technical Support
Windows 98, XP, 2000, ME
I was responsible for handling subscriber queries, the diagnosis of problems, and for assisting clients with setup procedures (Internet connections, e-mail and modems)
Reason For Leaving: After hours position
Date
Company Name
Company Profile
Position
Main Job Functions
January 1999 - March 1999
Tack Training
Corporate training
Sales Consultant
Selling various training packages to the corporate market.
Reason For Leaving: Temp position.
Skills
Client Services & Management
Team supervision & leadership, HR related activities, Recruitment, Performance Management, Project Management, Client liaison & support / relationship building / client retention, Marketing activities, Service delivery, Product management
Support Activities
Quality control, Programme troubleshooting, Programme training, Programme presentations, Interpreting and analysing raw data for reporting, Telephonic support
Hardware
Installation, Networking, Problem solving
Operating System
Windows 95, Windows 98, Windows NT, Windows 2000, Windows XP, Windows Vista, Windows Vista, Windows 2003 Server, Mac OS X
Software
Word (All versions), Excel (All versions), Presentations (All versions),
Other:
LAN, Active Directory, MS Exchange 5.5, MS Exchange 2000, MS Exchange 2003, Lotus Domino, GroupWise,
PCAnywhere, SQL, Support, Testing, VMWare, Virtual PC, Terminal Services, Remote Desktop Networking, FTP, Proxy, Firewall
REFERENCES
Name of Reference
Position
Company
Telephone Number
Denis Cronson
Managing Director
HealthInSite / Exec Care / Occu Fit
Name of Reference
Position
Company
Telephone Number
Daniela Rodrigues
Executive PA to EXCO
HealthInSite/Occu Fit/Exec Care
Name of Reference
Position
Company
Telephone Number
Elzona Swartz
Client Relationship Manager
ICAS
Name of Reference
Position
Company
Telephone Number
Marsha Baron
Woolworths Financial Management
EWP Coordinator
Contact this candidate