ELISSA CORREIA

Address: *** ******* ***, ********, ** 02920 Phone: 569-2690 Email: adjk3f@r.postjobfree.com

SUMMARY

To secure a full-time position within an agency to help shape and stabilize a company’s operation as well as allowing one to foster personal and professional growth. Committed and motivated executive administrative assistance with exceptional customer-relation and decision-making skills with over 30 years in customer service. Providing strong work ethic, professional demeanor, and great initiative with the proven ability to thrive.

Reliable Collision

Accounts receivable

August 2020- December 2020

●Collected and entered invoices / credits, also worked on any past credit invoices that were still owed to the company. Printing monthly statements and sending them to customers. Worked on business and personal statements to balance each month and record payments.

●Entered employee hours for each PO that was worked on. Taking customer phone calls that would request an appointment for an estimate or schedule a drop off due to the vehicle being unsafe after an accident.

●Interacted with customers dropping off and picking up vehicles, collecting any balance owed. Speaking to insurance companies to verify the RL is on file along with confirming payment.

●Dealt with renewing company rental cars with the DMV and with the insurance company to confirm that all rentals are covered with the proper coverage

Motorhead Magazine

Executive Office Manager January 2016- April 2020

●Optimized organizational systems for payment collections, accounts, payable/receivable, deposits, and record keeping.

●Interact with customers via phone/e-mail in regards to changes, sales, payments, etc.

●Provide staff members with updated work information and sales.

●Prepare monthly invoices and statement reports.

●Assist with all business key decisions making and strategic operational planning.

Personal Home care

December 2013 - October 2015

●Provided complete dedication to a 95-year-old woman with Alzheimer’s and dementia. Giving her her daily meds.

●Daily routine begins with a complete wash, dressing, preparing and making meals.

●Comfortable with a Hoyer lift and motorized staircase chair / lift. Giving a full complete shower with shower chair with a belt.

●Worked with visiting nurses and hospice to make sure any small wound was taking care of properly

Flamand & Associates

Administrative Assistant and Personal Assistant July 2011 - November 2013

●Serves as an executive assistant to the management team.

●Handle all incoming phone calls.

●Interact with customers in regards to claims, payments, and address.

●Process incoming insurance claims via email or mail.

●Completed all changes and mailed all new Declaration pages out that was requested by the insured.

Rego’s Auto Body

Office Manager November 2008 – July 2011

●Manage a high volume multi-phone systems,

●Maintain accounts receivable for over $1 million in revenues, issue payments, receive and document payments.

●Coordinate clients with insurance adjusters.

●Act as a liaison between the customer and the insurance carrier.

●Assist in the collection of the confidential information that simplifies in the gathering of all details that will facilitate proper responses to claim losses.

●Date/claim entry, prepare and deliver letters, memos, and important legal documents.

●Schedule appointments and maintain calendars to ensure efficient workflow for all staff and customers.

●Monitor customer complaints and resolve matters with a professional attitude and according to business guidelines.

●Maintain effective relationships with rental car vendors, insurance companies, towing yards, parts vendors, police departments, and the RI Bar Association.

Cranston Police Station

BCI Senior Clerk January2000 - May 2009

●Conduct background checks.

●Maintain arrest records.

●Working alongside the Attorney General’s office.

●Process line-ups, such as crime scene photos, assault, claims, etc.

●Registering sex offenders and sending copies to the AG office.

●Making appointments for civilians to get fingerprints for various jobs.

●Filed restricted/confidential information.

EDUCATION

GED Diploma June 1994

CCRI Lincoln & Providence

VOLUNTEER EXPERIENCE

Cheer Coach Edgewood Eagles. Toys for tots. PTO 10 years

Girl Scout Cookies Leader 9 years Fundraising / Food drives

My Favor-it-Place-Owner

SKILLS

●Detail Oriented

●Computer Competence

●CCC program

●Strong Communication Skills

●Problem Solving

●Self-Motivated

●Personable

●Excel Spreadsheet

●QuickBooks

●Bookkeeping

●Account Payable/Receivable

●Very outgoing

Contact this candidate