071*******

adjk34@r.postjobfree.com

***, **, *******, ******* ******** 00100

PROFESSIONAL SUMMARY

Goal-driven Credit Controller with 11+ years in administration, Invoicing & Credit Control. Strong communicator, planner and problem solver offering expertise in working with big and complex customers to adjust schedules and obtain consistent payments.

Aiming to leverage a proven knowledge of Finance & accounting expertise to successfully fill the Credit Controller role at your company.

Frequently praised as diligent by my superiors and peers, I can be relied upon to help your company achieve its goals WORK HISTORY

07/2015 - 12/2020

Bollore Transport & Logistics Kenya Nairobi, Kenya Nairobi, Nairobi

Credit Controller

· Executed on-time, under-budget projects by solving complex issues thus reducing DSO by 23%

· Assessed customer compliance with repayment schedule by reviewing account details and ensured speedy repayment resulting to improved cash flow by 33%.

· Evaluated current processes to drive improvement strategies to outline growth opportunities.

· Developed accurate and effective solutions by completing in-depth research of client repayment issues.

· Optimized credit approval and collection processes, improving operational efficiencies 75%.

· Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.

· Attended ongoing professional training to facilitate accurate and productive credit management.

· Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.

· Reported KPIs to department heads for management of positive cash flow, adjusting credit risk policies and procedures accordingly.

· Devised collection recovery strategies to resolve customer issues and delinquent cases.

· Monitored accounts for signs of fraud and non-payment issues for swift resolution.

SKILLS

EDUCATION

12/2020

Strathmore University

Nairobi

A-Levels: Bachelor of

Commerce

11/2014

Star Institute of

Professionals Mombasa

Scottish Qualifications

Certificate: Accounting

Martina

Mwaighonyi

Cross-functional

communication

•

• Policy application

• Performance monitoring

• Risk mitigation

Expertise in MS Word,

PowerPoint and Excel.

•

• Self-motivated

• Motivational team player

Risk management processes

and analysis

•

Emphasis in Finance and

Accounting

•

Graduated 2nd class

honours – upper division

•

Coursework in Professional

Prospecting Skills, soft skills

and service to society

•

Coursework in Professional

Prospecting Skills

•

• Emphasis in Certified

· Used Ms excel and PowerPoint for reporting and presentation of accounts status and client statements.

03/2009 - 06/2015

Bolloré Africa Logistics Mombasa, Kenya Mombasa, Mombasa

Invoicing Officer

· Achieved 96% departmental targets by ensuring all jobs done were invoiced on time.

· Maintained smooth billing process through effective and efficient follow up with responsible team members.

· Handled the day-to-day running of billing queries, ensuring high levels of productivity and progression.

· Consistently managed client needs through timely communication resulting in customer satisfaction and high retention rate.

02/2008 - 03/2009

Bolloré Africa Logistics Mombasa, Kenya Mombasa, Mombasa

Administrative Assistant

· Managed busy workload through tracking of over 300 supplier invoices per month to consistently meet set deadlines.

· Verified documents and associated records to catch and resolve discrepancies.

· Implemented updated online collection procedures for payment, increasing on-time payments by 63%.

· Input data into Spot database system for all applicable customers and conducted follow-up on all cases recorded within 8 hours.

· Trained junior team members on administrative processes, company requirements and performance strategies.

· Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.

· Enhanced customer satisfaction ratings by resolving issues efficiently.

· Performed research to collect and record Supplier data.

· Assessed client satisfaction and communicated issues to organizational leaders.

ACCOMPLISHMENTS

2018 Assigned more 6 key accounts and managed to close long outstanding issues reducing overdue by 63%.

2017 Managed to handle and resolve issues in key accounts reducing overdue by 22%.

2016 Best employee credit control

2015 Promoted from invoicing officer to Credit Control Coordinator

2014 Best employee Transit department (assisted to resolve disputes within 48 hours)

2013 Best employee Invoicing Department (hardworking, 12/2007

Mombasa Baptist High

School Mombasa

GCSE

Accounting

Award for academic

achievement, 2004 highest in

business studies

•

• Graduated B-

• Coursework in general Skills

ensured timely invoicing and achieved monthly targets) 2009 Promoted from administrative assistant to invoicing officer

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