Curriculum Vitae

#**, *** ***** ****** ******,

Sun city road, Kengeri

Bangalore 560060

Contact Number: 984-***-****

Date of Birth: 2nd August 1978

Email: adjjy7@r.postjobfree.com

Savitha Narayana Swamy

Objective

• To be professionally inclined towards the overall development of the organization and giving the best of my services, thereby increasing my productivity and helping me grow with the organization.

Career History

At JP Morgan Chase (Aug 2017 – Sep 2020)

Associate

Oversee a small team of KYC specialists to ensure all client KYC records are compliant with regulatory standards, and to drive high quality and timely completion of all client-level due diligence requirements across client onboarding as well as renewals Engagement and relationship management with Front Office, GFCC, and other external stakeholders in order to satisfy Corporate and Local Due Diligence requirements for various client types.

• Analyzing and understanding complex client structures and explaining them to colleagues across the business, and able to escalate appropriately any risks identified during the documentation review process.

• Manage and facilitate client due diligence, including coordinating the participation of JPMorgan stakeholders who have KYC responsibilities

• Effectively address any issues that might be escalated by either internal or external customers

• Act as a KYC and AML subject matter resource for KYC due diligence teams

• Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues

• Advising on documentation requirements to external and internal stakeholders.

• Record findings and provide supporting documentation

• Manage prioritization and Assessing risk and ensure timely escalation

• Interacts with key stakeholders such as Legal, Compliance, Credit and Operations to develop strong partnerships, escalate issues, eliminate roadblocks and ensure continuity of flow across the groups.

• Engage with Quality Control (QC) to close the feedback loop on quality checked records and make corrections to KYC record. Strive for high quality in completing KYC records.

• Report progress status as required

• Keep informed of and apply any changes to processes and procedures and regulatory change.

• Drive Process improvements and implement process changes as necessary

• Conducts analysis of daily/monthly metrics to track performance of individual team members over time to evaluate performance, learning, and capability

At People for Animals (Sep2016 – Feb 2017)

PR & Communications Officer

Planning and coordinating events for PfA awareness Creating and uploading content for social and print media Fundraising and coordinating of events

At HSBC (HSBC Data Processing India Ltd) April 2005 - Oct 2015 International Banking Center (June2010 – Oct2015)

Quality Analyst KYC (Oct 2014 – Oct 2015)

• Ensuring that high quality standards are maintained for all KYC profiles that are approved and submitted by the individual in line with the agreed and set quality targets for each market

• Supporting case management team in preparing KYC profiles in accordance with relevant regulations, group policy and global standards obtaining documents as required and undertaking due diligence

• Supporting case management team in producing timely, high quality KYC profiles and address quality issues, if any identified

• Proactive highlighting of audit and compliance issues to the management team. Ensure that all existing audit recommendations within their remit are closed

• Raising quality issues to the training and operations team. Work with training team to implement all quality improvement recommendations within the case management team

• Remain up to date with global and individual market policy & procedure changes

• Assist in production and distribution of relevant MI

• Assist and identify learning and development needs for self and case managers

• Understanding and adherence to laid down policies on AML, KYC, Sanctions, FATCA and other due diligence items

• Ensure all process related changes are embedded in day to day to delivery of work

• Remain up to date with global and individual market policy & procedure changes

• Analyze the risk associated with the profile from a technical perspective Checker (Oct 2012 – Sep 2014)

• Ensuring that high quality standards are maintained for all KYC profiles created that are approved and submitted by the individual in line with the agreed and set quality targets

• Remain up to date with global and individual market policy & procedure changes

• Ensure all process related changes are embedded in day to day delivery of work

• Perform quality check on KYC profiles for sign off in accordance with the group policy, local regulatory requirements and global standards Training Implementation Member (March 2011 – Oct 2012)

• Ensuring that all standard operating procedures are in place in accordance with the country regulatory requirement

• Working with the business area to update on the day to day performance and escalate any issues

• Support the team in producing timely, high quality KYC profiles and prioritize workload to meet objectives

• To recommend any training needs and highlight any issues to the business area.

• Reporting with the KYC profiles created and adhere to the country policy and regulations Account opening Officer (June 2010 – Feb 2011)

• Ensuring timely completion of profiles and prioritize workload to meet objectives

• Understanding and adherence to laid down policies on AML, KYC, Sanctions, FATCA, and other due diligence items

• To remain up to date with global and individual market policy & procedure changes At Mortgages (Jan 2010 – May 2010)

Mortgage Specialist:

• To analyze and assess customer’s expenditure and capability to repay the mortgage

• Adherence to all procedural changes and daily updates

• Process applications on a timely basis and meet objectives At Fraud Detection (April 2005 – Dec 2009)

Fraud Detection Specialist:

• Analyze transactions and customer expenditure to identify potential fraud

• Report any suspicious activity on the account based on the history of transactions

• To prevent and identify any fraudulent transactions on the account Check Fraud (March 2008 – Dec 2008)

• To sort checks to identify fraudulent unpaid checks debiting the account

• To identify any suspicious fraudulent checks and highlighting the same Call Coach (April 2006 – Feb 2008)

• To mentor and coach the team in handling calls, phone etiquette, tone modulation and empathy bench marking

• Ensure to perform call monitoring in accordance with policy and procedures

• Support the team in maintaining call quality standards and provide assistance Complaints Handling (April 2005 – Jan 2006)

• Handle customer complaints to resolve the issue and ensure the complaint resolved

• Working towards reducing complaints and meet customer expectation

• Investigate issues raised by customers and provide resolution while adhering to policy and procedures

At M-Phasis (Dec 2003 – March 2005)

Customer Service Representative

Worked as a Financial Associate for Mphasis Ltd., for a period of 1year 6months in a voice based inbound process. Including placing investigations for debit card fraud and up selling products. Also moved into internet banking dealing with internet products extensively.

Educational Qualifications

• Completed B.A from Bangalore University in the year 2009

• Completed 10+2 from Vijaya Pre-University College in the year 1997

• Completed 10 STD from Baldwin’s Girls High School in the year 1995 Experience/Skills

• Experience in KYC and knowledge of financial regulatory requirements and AML (Anti Money Laundering) risk implications

• Strong numeracy and analytical skills with the ability to multi-task

• Computer literacy (MS Office)

• Flexibility to work in two shifts

• Excellent communication skills,

• Self-driven personality

Achievements

• Promoted as Quality analyst in 2014

• Accredited as Process trainer in 2013

• Travelled to Thailand as TIM to migrate International Banking Center Thailand to Bangalore in 2011

• Accredited as Call coach in 2006

Professional courses

• ISO 9001-2008 certification from BSIC in the year 2015

• Advanced diploma course in cosmetology from VLCC in the year 2013 Languages Known

• English, Hindi, Kannada and Telugu.

Personal Data

Husband’s Name: Narendra Babu R

Date of Birth: 02 August 1978

Sex: Female

Nationality: Indian

Permanent Address: #80, 3rd cross Mythri layout,

Sun City road, Kengeri

Bangalore 560060

Place: Bangalore

Date:

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