Sales Social Media

NKECHI IZUOGWU

* ******** ******, *****, ******, Lagos

(234) 813-***-****, (234) 901-***-****

adjjy2@r.postjobfree.com

A recent graduate of Insurance with quality background knowledge and experience in dealing with insurance related matters, management and administrative support. Able to exhibit confidentiality, discretion, tact, diplomacy and professionalism. Poised for delivering result and impacting positively on the growth and objectives of an organisation and as well possessing strong aptitude towards learning new skills and expanding capabilities.

SKILLS AND COMPETENCIES

CRM Dynamics

Risk Management

Research and Data analysis.

Client communication and Liaison

Sales, Management and Administrative skills

Monitoring, Quality Control and Compliance to standards.

Highly organized, observational, detailed and result oriented.

Work well on own initiative and in a collaborative team environment.

Ability to leverage on quantitative strength to solve technical problems.

Competent user of Microsoft Word, Excel, the Internet and E-mail.

Highly self-motivated with a matured outlook and flexible approach to work.

EDUCATION

Bachelor of Science in Insurance Jan. 2015 – Oct. 2018

University of Benin, Edo State, Nigeria

West African Senior School Certificate (WASSC) Sept. 2006 – July. 2013

Aunty Lyn Christian Secondary School, Delta State, Nigeria

Computer Skills:

Competent user of Microsoft Word, Excel, the Internet and E-mail.

Intermediate knowledge of social media outlets such as Facebook, Twitter and Instagram

Able to create and professionally deliver a Presentation using PowerPoint.

Language Skills:

Ukwuani: Native language

English: Intermediate Listener, Intermediate Speaker, Intermediate Reading and Writing.

PROFESSIONAL EXPERIENCE

Customer Experience Officer (NYSC) Jan. 2020 – Oct. 2020

ARM Pension Managers, Kaduna

Data recapturing, preparing client payment schedule, sending of benefit application on client’s behalf in different categories – 25%, Enbloc, programme withdrawal, etc.

Resolved customers’ complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly.

Resolved an average of 35 inquiries per day.

Consistently met performance milestones in speed, accuracy, and volume.

Explicitly responded 50+ customer calls per day.

Reduced customers’ complaints by 30% through escalated grievance resolution procedure.

Sales Executive Nov. 2018 – Dec. 2019

Hybekay Global Enterprise

Manage point-of-sale processes, Agency banking, create market awareness for the company’s services; prepare daily, weekly and monthly report on sales activities, and as well as taking inventory.

Maintained a consistent record of achieving monthly sales target and driving sales growth.

Established and maintain effective working relationships with customers.

Deepened customers experience with bespoke financial services.

Administrative Officer June. 2013 – Jan 2014

JB Ventures, Benin

Managing and overseeing the day to day sales and marketing activities, the sales teams and reporting of sales performances against budget and reporting of variance.

Identified key areas for improvement in sales process by modifying sales materials and strategies to suits each customer’s needs, resulting in a steady average 30% increase in monthly sales volume/target.

Productively supporting the sales force in general operations in order to help reach teams objectives.

Efficiently managed distribution and disbursement of goods to utmost satisfaction of customers and admiration of employer, helping to build trust, confidence, reliability between the company and customers.

Maintained a consistent record of compliance to product prescription/specifications and quality standards.

POSITION OF RESPONSIBILTY

Financial Secretary Jan. 2020 – Oct. 2020

Nigeria Christian Corpers’ Fellowship, Kaduna

Assistant Welfare Leader

Christ Chosen Campus Fellowship, UNIBEN, Benin Mar. 2016 – Dec. 2016

Protocol Coordinator

Christ Chosen Campus Fellowship, UNIBEN, Benin Jan. 2017 – Aug. 2017

HOBBIES

Surfing through the internet to keep abreast with trends in the banking world, finance and economics, as well following through current trends in the world of fashion, technology and politics; meeting people and building valuable relationship and network.

BIODATA

Sex: Female

State of Origin: Delta

Marital Status: Single

Nationality: Nigeria

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