CAREER OBJECTIVE:

My aim is to be associated with a company which provides an environment for me to grow and that my services would function as a catalyst towards the expansion and growth of the company.

WORK EXPERIENCE:

Organization : Instakart Services Pvt.Lltd

Designation : Hub Executive (Contractual)

Duration : Sept 2020 till Nov 2020

Prime Responsibilities: Looking after the hub data with correctness in receiving the Line Hall with shipments, checking the return shipments. Hub accuracy, CSAT, First Attempt Delivery(FAD), POS payments, maintain RCA, Fake response, CD & NCD Brach, BYOD Adaptation, CPS, Slot Adherence, etc. Apart from these follow-up with delivery executive with their delivery problems. Cash Maintenance with bank deposit.

Organization : Pinnacle Infotech

Designation : Document Controller/Sr. MIS

Duration : Sept 2017 till June 2020.

Prime Responsibilities: Joined Estimation team as through to get a vast knowledge about the company working with different clients in different part of the world. Knowledge of proposal writing, with the amount to quoted with different requirements of the client for the completion of the project. After six months moved to production team as Document Controller. As working with 2 largest teams of Pinnacle came to know about the requirements of the clients for technical and non-technical, invoice to clients, with documents controlled for the respective clients. Keep the track for the documents received and sent, different RFI, QC, etc.

Organization : Vodafone South Ltd

Designation : Backend Post Paid Retention team

Duration : Nov 2013 till Aug 2017.

Prime Responsibilities:

Closing all customer complaints, request etc. Maintain data for the all RPD and VMS with their individual request.

Maintain data and resolve the problems and issues through detailed way for the post-paid customer throughout South Bengal.

Preparing MIS data for the prepaid total tat analysis for all Managers and RM.

Maintain all churn data, replacement data, migration, port out data etc.

Organization: Wipro BPO.

Designation : MIS Executive

Duration : Dec 2010 till Sep 2012

Prime Responsibilities:

Preparing the total production reports for 11 different processes with their accuracy tracker updated, with tracker updated for the client and company for simplied, revenue, acutal vs goal, headcount reports ect.

Preparing the stacks and incentives for the agents, supervisor and mangers month basis.

I had joined company as an agent in the process of Large Group; I got promoted to Inpatient Queue with the authority of high dollar processer within 9 months in the company. Later in the completion of 1 year was promoted to MIS executive.

Initiatives:

During my Pre-process training I had prepared a datacentere for the new hires to get the view of the process in a brief and compact view.

In my training I had prepared some tracker for the production report and accuracy tracker for the training teams in wipor bpo to get the data and at a glace for the mangers.

Later during the process I had prepared other tracker in the process to get the process work faster and accurate.

Organization : Firstsource Solutions Lmt.

Designation : Operation Analyst

Duration : Feb’2006 –Sep’ 2010

Prime Responsibilities:

Analyzing the existing UK mortgage customers details

Working on 7 different processes which include Refund of ERC, Overpayment, Replication Report analysis, Change of Address, Change of Name etc after 9 months I was transferred to quality department.

After working till Conducting the total productivity, accuracy tracker, Exception Reports, utilization & BI Reports for the team.

Worked on different project in helping the client and company to save revenue, projects includes valuation, business development management(BDM), Drop projects, Offer to Completion.

Initiatives:

Helping the team with the short cut keys of the prime working tools to enable them to work at a faster pace.

Had done work on exceptions queue and helped the client to remove the exception queue from the work pad. Reduced the exception %age from 1.72to 0.08 within 6 months.

Organization: P.M Associates

Designation : Customer Support Executive

Duration : August 2005 – Jan 2006

Prime Responsibilities:

Working of the FI (final investigation) department, where we have to take calls from the CPA department of a particular customer details regarding his residential and employment details. Then we have to pass this information of the particular person to the individual person working in field of the FI

department, after they collecting the information they give the details regarding of the customer, we then have to fill particular form regarding the customer’s information of the residential and employment address, on this basis and regarding few other details we have give instruction to the particular dealer to give a loan .

Initiatives:

Prepared a telephone number listing all the details of the dealer and sub-dealers of Asansol, with the phone numbers of the respective FI field executives.

Completed B.Com from Burdwan University.

Diploma in Software Application with Financial accounting

Diploma in Medical Transcription

Computer Proficiency:

Windows 95& 98,2000 & XP, MS Dos, MS Word, MS Excel, MS PowerPoint,

HOBBIES AND INTERESTS:

Net savvy.

Listening to music.

EDUCATIONAL QUALIFICATIONS:

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