Patient support specialist, operations manager

Naheed Moomand

**** **** **., **** ***, Irvine, CA 92614 949-***-**** adjjw4@r.postjobfree.com

Professional Summary

Self-driven, detail-oriented professional with strong problem-solving and finely-tuned analytical skills. Dedication to expanding subject knowledge and workplace competencies through continuing research and training. Exceptional writing, presenting, and interpersonal communication skills. Willingly assume extra responsibility to ensure optimal and timely project completion. Utilizing business and financial knowledge to align financial activities with organizational goals.

Core Competencies

Bilingual (Farsi/Dari & English)

Client Engagement

Organization & Planning Skills

Cold-calling

Process Improvement

Profit Maximization

Written & Verbal Communication

Cross-department collaborations

Financial & Analytical Skills

Project Management

Excel

Quantitative modeling

Education

Bachelor of Business Administration in Finance, The University of Texas at Arlington, Arlington, TX, August 2020

Member of the Accounting Society 2017- 2019

Professional Experience

Sono Bello Orange, CA January 2020- present

Patient Support Specialist

Accomplishments:

• Our two-person team based in Orange consistently out-performed larger surgical centers. For our efforts, we were awarded Diamond Sales Award for exceeding sales goals by 150% for 3 consecutive months while successfully navigating various challenges posed by COVID.

• Developed strong synergies with my Sales consultant, streamlining our sales methodology. This allowed us to break the record for “Highest Sales by Satellite Clinic” in company’s 10+ year history during a single month, during covid.

Support operations for one of the highest volume sales consultants within the organization by:

• Hosted daily morning stand up meetings to formulate an approach to maximize sales potential for a diverse group of customers.

• Created a fine balance between a safe & high energy environment conducive to sales; together with my consultant our approach ensured the patient’s feel comfortable and well-informed to make decision for themselves.

• Follow-up/Up-sell to existing patients, handle patient escalations, responding to customer queries or concerns.

• Work alongside internal & external surgical centers to manage schedule for patient pre-op & surgical appointments

Oversee and manage efficient daily operations of the center:

• Key holder related opening & closing operations

• Consolidated Banking ledgers & handled cash deposits

• Invoiced all sales, built all patient charts to forward to corresponding surgery center, maintained efficient appointment scheduling and flow, juggled competing priorities in a dynamic environment while presenting a calm demeanor to customers & staff.

• Daily collaboration with our surgery centers across Southern California and various departments within corporate in order to problem solve and ensure patient satisfaction.

• Stellar email etiquette as concise email correspondence with our teams all across the country is essential.

Ideal Tax Solution Costa Mesa, CA September 2019- December 2019

Inside Sales, Senior Tax Analyst

Worked independently in a fast-paced, dynamic environment where attention to detail, analytical skills and strong communication skills are essential.

Analyzed all work papers to ensure accuracy and analyzed all accounting and tax information to ensure compliance with all regulations.

Worked to build relationships with clients so we can offer representation to taxpayers with a variety of tax complaints

Received inbound calls and inquiries from prospective clients who are looking for financial counseling and Tax assistance and provided them guidance based on research of federal tax laws and regulations.

Bank of America Mansfield, TX April 2019- August 2019

Customer Service Representative

Understood standard bank transactions, common product and services and worked with various types of technology and software

Generated sales leads through conversations with customers to uncover their needs

Provided operational support by keeping records of customer interactions, process customer accounts and file documents

Nordstrom Dallas, TX June 2013 – August 2018

Sales Associate

#1 women’s shoe floor companywide, in terms of sales volume (North Park)

Provided excellent customer service to high volume of customers

Set and exceeded company and personal sales goals while supporting the goals of the team.

Used excellent communication and interpersonal skills to excel in a competitive team environment while prioritizing multiple tasks in a fast-paced environment.

Accessed computerized financial information to answer general questions as well as those related to specific accounts.

Neiman Marcus Dallas, TX January 2017 – July 2017

Sales Associate

Created a welcoming environment by providing excellent customer service with the goal of developing long-term customer relationships.

Stayed up-to date on trends and fashion to keep my expertise and advising current.

Utilized available clientele tools and resources to increase personal business and advise customers remotely.

Alfred Angelo Frisco, TX March 2015 – October 2015

Assistant Manager

Managed and ensured accurate bank deposits.

Received merchandise and scheduled fittings for entire bridal party.

Assisted store manager with sales plans and strategies to maximize sales and assisted sales associates with closing their sales to help them reach their quotas.

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