Manager Service

Ninos Yaldaei

* ******* ****** **. *****, NY ****6

Tel: 631-***-**** Email: ****@*******.***

BUSINESS PROFILE

Strategic professional with strong interpersonal, communication, problem solving and decision making skills. Ability to establish and maintain strong alliances; lead and motivate teams; drive production over and above set goals consistently; convey complex technical requirements; exceed customer expectations and achieve targeted results.

Further, a self-managed and result-oriented Service Manager with over 20 years’ of experience. Highly skilled in Service and Inventory Management, Business Development, Operations, Training, Technical Support, and Client/employee Retention. Highly experienced in maintaining major accounts. Ability to identify business opportunities and provide direction and technical expertise to achieve revenue targets.

PROFESSIONAL EXPERIENCE

Empire Digital Products Farmingdale, NY 1/2020-12/2020

Service Manager

Leading an office equipment service and supplies team with their daily tasks. Created and implemented processes to improve the install procedure’s resulting in zero failures. Provided technical and troubleshooting trainings resulting in higher reliability. In turn improving the response time to same day service. Organized the warehouse and cleaned up a backlog of lease returns. Built a parts inventory that enabled the field engineers to complete the calls on first visit.

Natoli Engineering N.E. Region 4/2019-10/2019

Service Center Manager

Natoli Engineering Company, Inc., is the recognized global leader in tablet compression tooling manufacturing. Founded on the uncompromising principle of manufacturing and delivering only the highest quality tablet compression tooling, presses, and replacement parts.

Managing a regional training and parts distribution center for Natoli engineering. Most critical duties included but not limited to were hosting training seminars, Providing sales and service to Northeast region Pharmaceutical and Vitamin manufacturing companies, Visiting customer accounts on regular basis, Overseeing quotes and orders including shipping, Keeping the facility in optimal condition in accordance to building codes, Keeping the showroom up to date with new products, keeping accurate inventory of parts and accessories, creating work schedules for technicians, resolving conflicts.

All Equip Inc. Mt. Sinai, New York 3/2013 – 3/2019

General Manager/Owner

All Equip was the only onsite/at home power equipment repair company in Suffolk county, NY providing timely and affordable service with a 5 star customer rating on multiple sites.

Oversaw and directed all day to day activities.

Successfully built the business from ground up.

Successfully designed and built a website ranking 1st page 1st line on google search engine.

Established excellent customer relations and achieved 5 star rating on all major search engines.

Developed a comprehensive on hand parts inventory parts resulting in 95% call completion on the 1st visit.

Established excellent partnership with manufacturers and distributors.

Alta-Quip LLC. N.E. Region 7/2005-3/2013

Branch Service Manager

Alta Quip LLC, offers full turn-key service solutions on all types of outdoor power equipment and at the time it was the nationwide out for repair provider for Home Depot. Alta Quip provided repairs, pick up and delivery of power equipment and tools in large amounts from over 1900 Home Depot stores. Alta Quip had 35 branches nationwide. Each branch repaired anywhere from 600 to 1500 pieces of equipment per week.

Daily routine consisted of early A.M. team meetings, production planning, time reporting, and inventory planning, logistical planning, enforcing safety, resolving customer concerns.

Other responsibilities were recruiting, hiring new staff members as well as terminating employment from time to time. Training, by annual stock inventory, writing performance appraisals, full P&L responsibility, fleet maintenance scheduling, etc.

Managed a service district contributing $5.6M in annual revenue.

Trained and developed entire staff according to processes in place and set goals

Implemented 5S strategy throughout the branch.

Implemented a customer estimate process in compliance with client’s policies.

Streamlined factory warranty claim process which increased cost recoveries by 35%.

Achieved top honors as the highest performing branch 4 years running 2006 ~2010.

Achieved 100% safety audits 2006~2011.

Responsible for hiring, training, developing and managing the overall performance of a 50 member team.

Held daily production and safety meetings.

Partnered with clients HR managers and implemented training seminars on “out for repair program” at client’s training locations throughout the region.

Maintain a high degree of employee retention by mentoring and inspiring all the team members.

KONICA-MINOLTA BUSINESS SOLUTIONS Melville, NY 4/2001 – 5/2005

Field Service Manager

Premier office equipment direct company specialized in sales, service and installation of office equipment and document management systems.

Directed all activities of the 32 member service team. Service prioritization, area coverage, backup coverage, keeping customers supplies at the right level, assigning on hand inventory to technicians with daily replenishment, approving time cards and vacation schedules, meeting with clients on regular basis, attending staff meetings.

Balanced all territories based on geography and product lines to achieve a 4 hours response time.

Established a high mortality parts list and car trunk inventory for field and onsite technicians.

Responsible for hiring, training, developing and managing the overall performance of a 32 member team.

Successfully headed the installation of over 1000 units as well as managing the account for a major Health Care Provider Group.

Installed and managed other major accounts such as local Power Authority and University with over 500 units installed.

SANTIENELLI INTERNATIONAL Hauppauge, NY 3/2000 – 4/2001

Shop Supervisor

Successfully Headed the project aimed at two year repair backlog, making refurbished units available for sale.

Created a successful process to refurbish and sell salvageable parts.

Supervised three desk technicians and provided technical support as needed to help desk technicians.

Ensured all safety regulations were followed at all times.

Attended daily planning meeting.

XEROX CORPORATION, NYC, NY 10/1988 – 2/2000

Technical Specialist/Assistant Manager

Assigned to a team of 12 field technicians responsibilities included but not limited to directing the daily activities, providing field technical support and resolving customer issues and conflicts. In addition held weekly team meetings to discuss performance, coverage and technical updates.

EDUCATION/CERTIFACATIONS

Santa Teresa High School San Jose, CA 95123

CompTIA A+ and N+ Certified

SOFT SKILLS

Ability to work under pressure

Ethics first

Safety

Accountability

Dependability

Decision making

Interpersonal skills

Dedication to excellence

Public speaking

Time management

Leadership

Adaptability

Teamwork

Problem solving/Conflict resolution

Continued improvement

Organizational

Communication

Collaboration

Self-motivation

Effective listener

HARD SKILLS

MS Office

Fleet services

SAP

Pro Com

OSAH Interaction

Troubleshooting

Printing office/production

Webpage design and optimization

Inventory management/planning

Interpret Blue prints and Wiring schematics

Mechanical

Electrical / Electro-mechanical

Hydraulics

Territory management

On time service delivery

Recruiting (Hiring and Terminating)

Employee evaluations

P&L responsibility

Customer first

5S

Tablet press

Visual inspections

Printer/copier service

Electronics

INTERESTS

Mentoring

Member of bowling league for special needs individuals

Die cast cars collector

AWARDS

Presidents club, Par club, Best financials, Safety, Manager of the year, Best customer service.

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