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Manager Customer Service

Location:
Kennesaw, GA, 30144
Salary:
60000
Posted:
January 19, 2021

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Resume:

FRANTZ PASCAL

Dallas GA ***** adjjri@r.postjobfree.com

678-***-**** linkedin.com/in/frantzpascal

EXPERIENCE

Alpharetta, GA

AMERISAVE

LICENSED MORTGAGE LOAN ORGINATOR

**/**** – Present

Analyze applicants’ financial status, credit, and property evaluation to determine loan feasibility.

Perform daily maintenance of the loan applicant database.

Adhere to all federal and state compliance guidelines relative to residential mortgage lending.

Carefully analyze documents and inform clients of missing items.

Provide expert financial advice on mortgage loans.

Effectively maintained robust base of productive client relationships.

Assess clients for the accessibility and validity of receiving certain loans, checked credit scores, and completed background checks.

Closed at least 10 loans each month

Developed repeat business by providing exceptional customer service and consistently following up with clients and leads, resulting in customer satisfaction of 99%.

Maximized conversion rate by developing strong interpersonal relationships and communicating proactively with the operations’ staff and customers.

Ensured 100% loan application completion by developing a tracking checklist and consistently following up with the operations team and client.

Atlanta, GA

AT&T

SR NETWORK LEASE MANAGER

11/2013 – 03/2019

Reviewing the terminology and accuracy of lease agreements, sublease agreements and amendments being submitted for recurring payments of our cell towers and equipment.

Responsible for verifying the accuracy of rent and onetime payments including but not limited to high dollar Capital Contribution and DAS Agreements payments in the excess of $75,000.00 or more.

Solve non-routine problems applying methodical judgment within appropriate standard procedures.

Articulates/refines and identifies solutions for regional markets around the United States.

Create Monthly Combination Reports to streamline trends, monitor the accuracy of rental payments and communicate estimated and actual expenditure data

Implemented processes to efficiently document contract variables for upload to new contracting system

Assess risk to determine what legal, procedural, and business concepts should be included in policies and contract documentation

Communicated efficiently and successfully with members of AT&T to facilitate completion and approval of deals, and Customer to convey AT&T's stance on particular issues

AT&T

LEASE PAYMENT QUALITY SPECIALIST

10/2007 – 11/2013

Analyze site data for rent reduction proposals and cost-effective termination of lease sites geared towards the AT&T /T-Mobile Merger

Perform duties related to resolving business issues and solutions following the AT&T Acquisition of Dobson Communications

Monitor and analyze lease portfolios of new mergers, transfers and changes of ownership for AT&T Ground leases, Subleases and Towers leases

Analyze lease documents and account ledgers, interprets results, summarizes findings, and presents to partners and management for effective decision-making

Prepare reconciliations based on the nature of services and type of billing arrangements to show over payments or missed payments in rent

Compile and analyze historical data, identify trends, perform audits and recommend necessary cost-effective methods towards paying future rent

Work with IT to develop tools to monitor and report on progress of all Lease Payment Recoveries and Special Billing Arrangements.

Assist in the development of negotiation plans and strategies and coordinate negotiations with vendors

Wrote and implemented contract language in accordance with State legal policies and procedures

Monitor existing contracts, renewed contracts, renegotiated expiring contracts, wrote amendments to bring contracts in compliance with state policies, and termination of unused contracts

Approve or deny requests for services outside the terms of the contact and wrote amendments to cover additional services

Serve as point of contact for vendor relationships, addressing any discrepancies and answering any questions or concerns

SKILLS

Extremely detail-oriented, organized and with strong follow-up skills

Knowledge of directly applicable Federal contracting laws, regulations, policies, and procedures

Ability to perform basic price/cost analysis sufficient to compare prices on recurring types of procurements

Professional knowledge of commonly used contracting methods and contract types for contract actions that are well-defined and well-precedented

Strong work ethics

Detail orientation with high level of accuracy

Strong planning, prioritizing, organizational skills

Exceptional attention to detail and accuracy

Ability to multitask, prioritize and solve problems with little direct supervision

Good command of MS Office (Excel, word and Outlook)

EDUCATION

Master of Business Administration (MBA), Kennesaw State University, Kennesaw GA

Bachelor of Science (BS), Paralegal Studies, St. John’s University, Queens NY



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