Cassie Johnson

**** ********** ***** 604-***-****

Burnaby, BC V5A 3J6 adjjqx@r.postjobfree.com

Accomplishments and interests:

Knowledge of Microsoft Office suite, Quickbooks, Citrix Orion, as well as internal programs such as Lagan, Prism, Tempest, Amanda, Verrus, and Ticket Manager. Completed fashion merchandising courses at Blanche MacDonald. Graduate of Cariboo Hill High School, Burnaby BC

Employment Background

Studio City Rentals August 2019-present

Burnaby, BC

Office Administrator

• Answer phone and in-person inquiries and create rental orders in an industry leading, fast-paced film industry office

• Process biweekly payroll for office staff, execute monthly expense reports for general manager, and input all sales into Quickbooks and Orion for accounting purposes

• Housecleaning such as ordering of office and kitchen supplies, and processing bank deposits

• Create and send out invoices to clients

City of Vancouver Feb 2011-August 2019

Vancouver, BC

311 Call Centre Representative

• Member of internal Support Team, offering call assistance to other agents

• Answer all inbound calls from citizens looking for assistance from various citywide departments

• Facilitate issues and concerns using detailed information provided and attempt to resolve issues within the call

• Possess knowledge of numerous internal and external computer systems, many used at the same time while handing issues with citizen on the phone. Create work orders for various City departments

• Act as switchboard for VPD

Premier Marine Insurance Managers Nov 2008-Feb 2011 Vancouver, BC

Lead Receptionist and Administrator

• Answered switchboard and greeted clients

• Modified legal documents and letters as needed

• Prepared large mail distributions and inputted orders and insurance documents, and arranged couriers

• Created training manual and trained relief reception staff

• Assisted Sales Representatives with various projects, including seminars Internet Marketing Center Oct 2007-Oct 2008

Vancouver, BC

Administrative Assistant: one year contract

• Processed orders and filed all client information

• Answered and transferred incoming calls to the proper departments

• Scheduled meetings, interviews for all staff

• Ordered all office supplies/book courier pick-ups and drop offs

• Handled calls in a professional manner

Teligence Communications Oct 2003 – Sept 2007

Vancouver, B.C.

Full time Member Services Representative (MSR)

• Handled high volume call centre inquiries as well as acted as on-call supervisor within the help desk, taking escalated caller complaints

• Defused issues with unsatisfied clients

• Required high level of independent thinking and quick reaction to issues

• Maintained professional manner while dealing with multitasking aspect of the position such as data entry, looking up information in internal database while facilitating customers needs

Shaw Cablesystems Feb 2001-Jan 2004

Burnaby, B.C.

Customer Service Representative

• Responded to incoming inquiries concerning cable TV and related issues

• Consistently met or exceeded assigned sales or product quotas and was member of the senior sales team.

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