Manager Sales
Resume:
Laura Brock
***** ****** **, *****, ** *****
adjjqq@r.postjobfree.com
* An inspired, forward-thinking higher education leader fueled by intrinsic motivation and vision*
* A shining star with passion for people and purpose *
Profile:
Data and Results-driven Enrollment Operations and Process Improvement Higher Education Professional
Comprehensive background and track record of excellence in strategic partnership development, enrollment and engagement management, student services, and marketing.
High energy, positive psychology transformational organizational leader, specializing in building diverse, inclusive, and collaborative teams that demonstrate high job satisfaction, cohesion, and organizational commitment demonstratig team extra-role behaviors and maximization of the collective team intelligence to exceed annual sales budgets in local and remote teams.
Strengths include knowledge and resource management, accountability and performance measures, compliance, operations, and procedure adherance, and training and development.
Skilled in serving internal and external stakeholders with interperosnal and emotional intelligence, strong relationship building, and a commitment to excellence by always going above and beyond.
Proactive implementation of practice improvements through problem-solving, analytics, critical thinking, attention to detail, and experience; paired with action and goal-oriented follow-through and creativity.
Relevant Experience & Accomplishments
Employment:
Senior University Development Manager, Grand Canyon Education, Inc. Nov 2016- Jan 2021
Strategically took an underperforming outside enrollment team to the #1 region in the company.
Highest number of community partnerships signed to a single team nationwide.
Company leader in enrollment conversion, referral generation, retention, activities, KPIs, and re-enrollments.
Responsible for regional budget and profit/loss management.
Counselled and strengthened team members performance in weekly coaching sessions including territory management and call coaching; mentored divisions’ management team in strategy and processes.
Developed division’s data-analytic metrics to effortlessly measure activity markers and manage goal pacing; allowed for increased oversight and proactive strategic pivoting.
Created and implemented a successful 72-hour registration process and student communication plan; increased consistency and efficiency of enrollment management cycle.
Created bi-monthly sales and business development series for West Coast outside enrollment teams.
Authored and presented marketing and partnership campaigns to an array of community leaders and C-Suite decision makers.
Extraordinary talent acquisition track record; an eye for personality, character, and capacity.
University Development Counselor IV, Grand Canyon Education, Inc. July 2012- Nov 2016
Conducted grassroots and top-down branding and recruiting campaigns for Grand Canyon University.
Created informative, fun, and engaging presentations and marketing for territory.
Increased university enrollment through community relationship building and partnership development.
Created a C-Suite level “Discovery questionnaire” for partnership meetings focused on discovering the partner’s individual needs and initiative; consultative sales.
Demonstrated successful territory development and growth.
Conducted enrollment one-on-one counseling sessions including financial aid walk-throughs.
Self-managed strategic daily, weekly, and monthly partnership, recruitment, and counseling plans to boost engagement, enrollment, and retention within a diverse population of students to meet the highest goal of performance while maintaining and mastering program knowledge.
Admissions Counselor, Cambridge College, Rancho Cucamonga, CA May 2011- June 2012
Highly focused on marketing, branding, and strategic alliance partnership development.
Demonstrated professionalism and a high energy attitude while representing the college at outreach events, recruiting events, networking events, conducting info sessions and presentations.
Conducted daily recruiting, counseling, and enrollment activities, and consistently followed-up with self-generated student inquiries, efficiently maintained student files; provided weekly and monthly admission reports to self-manage and tack performance.
Collaborated with the main campus; worked with various departments for a cross-functional approach.
Assistant Controller, Magik Glass and Door, Palm Springs, CA Oct 2003- Oct 2010
Managed accounting including A/P & A/R departments; responsible for identifying and resolving all variances and disputes while simultaneously enhancing payable and collection procedures as well as maintained and balanced all bank statements, budgets, profit/loss statements, electronic funds transfers as well as quarterly taxes, BOE Sales Tax, and year-end closing procedures.
Managed Human Resources department including hiring and firing of employees, new employee orientations, prepared and maintained companywide job descriptions and evaluations, created operations procedures manual for all ‘back of house’ operations, maintained safety/OSHA requirements, worker’s compensation claims, health insurance, and COBRA accounts as well as employee 401k accounts.
Managed Payroll department and procedures, maintained and approved all company time cards, completed 100% of the payroll functions, including direct deposits, paying employment taxes, reporting to the employment development department, deducting garnishments, and ensuring accurate payments on a weekly pay period.
Managed purchasing department, including negotiating resource pricing, monitored and tracked orders, shipments and invoices. Approved credit card purchases for allocations, budgets, and payments.
Assisted the general manager with all sensitive projects as needed.
Grand Canyon Education, Inc. Awards and Recognition:
Oct 2019 - Exceeding 2019 minimum job expectations at all tenure levels
March 2019 - 2018 University development leadership award
Feb 2018 - Olympics, Gold Medal winner (Overall team performance)
Sept 2016 - Olympics, Silver Medal winner (Overall individual performance)
July 2016 - Best efforts and best team spirit (Voted by peers)
June 2016 - Consistency in performance, generosity, & giving 100% effort
July 2014 - Relationship building
Education:
Master of Science in Leadership, 2014
o Grand Canyon University, Phoenix AZ
Bachelor of Arts in Psychology, 2010
o California State University, San Bernardino – Palm Desert Campus
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