Beth Kieler

**** ********** *** #*

Des Moines, IA 50311

515-***-****

adjjpr@r.postjobfree.com

EXPERIENCE

Praxair Distribution, Ankeny, IA — Account Manager August, 2019 - PRESENT

Maintaining service relationship with customers

Helping customers manage payment and account status Uber, Des Moines Metro — Driver

December, 2018 - Present

Transporting passengers and deliveries to their destinations in an e cient and friendly manner.

American Mortgage Consultants, West Des Moines, IA — Underwriter Analyst

August, 2018 - November, 2018

Reviewing loan files for servicing errors and major events in preparation for transfer of servicing to determine liability and value to portfolio. Nationwide Advantage Mortgage Des Moines, IA —

Loss Mitigation Specialist

November, 2015 - April, 2018

Review of mortgage loan files for options to avoid foreclosure, emphasis on FHA and VA loans, also worked on USDA Rural Housing files. Preferred option is loan modification, but reviewed for non-retention options as well.

Wells Fargo Home Mortgage, West Des Moines, IA —

Wealth High Value Service Representative

April, 2008 - October, 2015

Answer customer questions and assist customers resolve issues in a manner that is mutually beneficial to both the customer and Wells Fargo. SKILLS

Drafting executive level

correspondence for both

internal and external

distribution.

Works regularly with

Microsoft O ce Suite, with

emphasis on Word and Excel

Utilize multiple Mortgage

information software portals

for both customer service and

Loss Mitigation including

Black Knight, FiServ, Back in

the Black and Edge.

Provided training in these

same systems.

Government applications

EVARS, FHA Connection,

Valeri and USDA, used to

submit specific documents

and requests to their

respective entities

Ability to manually

underwrite if necessary if

system-based underwriting

program is not applicable or

there are special

circumstances.

LANGUAGES

Primary English

Able to read and write in

Spanish, but not fluent.

EDUCATION

University of Arkansas, Fayetteville, AR

August 1997 - May 2000

Emphasis on applied mathematics, secondary emphasis on Music and Theater. Active member of community service organization Sigma Alpha Iota. Acted as Treasurer for Fayetteville, AR Chapter for 1998 school year. Co-chaired multiple fundraising committees.

Keokuk Senior High, Keokuk, IA

August 1993 - May 1997

Graduated with honors. Member of National Honors Society. PROJECTS

Fannie Mae One-Time Modification — December, 2017

Reviewed a portfolio of Fannie Mae loans under Nationwide Advantage Mortgage Servicing for eligibility under a specific, one time modification. This required both front-end and back-end calculations for which I did not have access to a desktop underwriting system.

● Created two separate spreadsheets with specific formulas and macros for consistency and to create a file for each loan. This was for each of the front-end and back-end calculations

● Provided specific details for how all calculations were completed and where information was pulled from at the time calculations were done.

● Underwriting notes and a detailed account of resolution for how and why each file was either approved or denied for this program REFERENCES

Rebecca Carroll - Supervisor,

Nationwide Advantage

Mortgage Co.

PH: 515-***-****; E-Mail:

adjjpr@r.postjobfree.com

John Bryant - CEO

Translators Iowa

PH: 515-***-****; E-mail:

john.bryant@translatorsiowa.

com

Travis Spahr - Supervisor,

Wells Fargo Home Mortgage

PH: 515-***-****; E-mail:

adjjpr@r.postjobfree.com

m

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