Theresa Mayfield

Office Management and Customer service specialist

Wallace, NC 28466

adjjpq@r.postjobfree.com

910-***-****

adjjpq@r.postjobfree.com

A recognized Hospitality leader experienced in the hospitality/tourism industry with an Accounting background and base. I seek to offer my customer service expertise with office management skills

(I have 3 years of quickbooks and 10+ with office, word, excel ect) towards my performance and consequently, the growth of the organization.

adjjpq@r.postjobfree.com

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Guest Service Representative

Best Western Hotel Plus - Wilmington, NC

September 2020 to Present

Check in and out guests. Schedule Reservations. Customer Service. I handle all in house guest complaints and also actively respond to all online reviews from guests. Visual matrix pms system. Administrative Assistant-Accountant

J n T investments - Beulaville, NC

February 2016 to Present

I am the office manager and personal assistant for the owner of a very busy Sand company and I investment company. I did all account receivables and account payables as well as payroll, and daily/ monthly/yearly reports ...and all banking reports. Also all income statements and banking statements. I kept track of inventory and did the hiring and firing as well as training. General Manager & Assistant General Manager

Holiday Inn Express & Suites & River Landing Country Club - Wallace, NC January 2009 to November 2016

Duties include: Training and Scheduling of all employees 35+. Maintaining and cresting yearly budgets and financial forecasts. A/P & A/R, Payroll, monthly statements and invoices I code and file for accounting. Guest Relations, complaints, and online reviews. Keep myself and staff up to tipped, trained and knowledgeable regarding emerging technology. Handle reservations for the customers, Answer inquiries about hotel services.

Handling room key to the customers, Collect bills to departing guests while posting Guest charges. Informing guests the rules, perks, activity areas, restaurant and other leisure offer by the hotel. Making restaurant, parking slot, activity reservations for the guests. Confirming reservations for the guests.

Recording the occupied and available rooms in the computer files. Courteously greet the guests Sales: Group Bookings, Weddings, Government and Government Contractors, A/R, and A/P. Set up direct billing/ LNR's for companies who would be in the area for Holiday Inn Express, River Landing Country Club, and all aspects of Duplin Hospitality - Hiring, training. And any employee relations. HR, Accounting, Guest Relations & Sales.

Sales Manager

Naman Hotels - Holiday Inn Market Street - Stay Bridge Suites February 2011 to 2012

Responsible for SMERF Market for the Holiday Inn - Market Street, and newly opened Stay Bridge Suites. Selling Meeting rooms, staffing banquet set-up, breakdown, and servers. Managing a Catering, and banquet staff. On site Catering, and organization of events. Following up on leads from CVB, hotel planner, and Meeting Broker. Specializing in Operations, while staying sales focused and increasing revenue and group blocks/bookings. Advertising, Marketing, Prospecting, Site Tours, cold calling and executing a Sales Blitz for the new Stay Bridge Suites. Conducted Corporate Meetings, and welcomed many corporate guests. Attending luncheons, and social Networking in New Hanover County. Guest Service Representative- Nightitme Supervisor/Sales Holiday Inn Express - Sneads Ferry, NC

2003 to 2009

Checking in and out guests, Reservations via Opera Systems software, trouble shooting, and Encore Industry software. I greeted guests courteously. Answered inquiries about hotel services; Handling room key to the customers, informing them the scope of their reservations including meal, activity and other endeavors.

Night time Supervisor/Sales I handled all hotel and customer discretions ; Maintained all front desk employee schedules, and set up group packages and booking through North Shore Country Club, including golf packages, weddings, and reunions. Also, extensive work with the Government on a Federal and State level; Booked many Military groups, handled Marketing and Sales, and also Government Contract workers.

Education

Bachelor's in Business Administration

Miller-Motte College Wilmington - Wilmington, NC

2010 to 2012

AAS in Accounting & Business Management

Miller Motte College - Wilmington, NC

April 2010

Skills

• Excel (7 years)

• Word (10+ years)

• Outlook (10+ years)

• Payroll (5 years)

• Accounts Payable (6 years)

• Accounts Receivable (7 years)

• Computer Proficient (10+ years)

• Quickbooks (4 years)

• Opera (10+ years)

• Problem Solving (10+ years)

• Event Planning (8 years)

• Government Relations (6 years)

• Accounting (6 years)

• Management (7 years)

• Employee Supervision (8 years)

• Employee Training (7 years)

• Customer Service (10+ years)

• Operations Management (6 years)

• Sales Management (5 years)

• Account Management (6 years)

• Time Management (10+ years)

• Highly Motivated (10+ years)

• Dependable (10+ years)

• Communication Skills (9 years)

• Office Management (10+ years)

• Property Management (6 years)

• Conflict Resolution (7 years)

• Collections (6 years)

• Data Entry (5 years)

• Event Management (3 years)

• Email Marketing (5 years)

• Fast Learner (10+ years)

• Key Account Management

• Hiring (6 years)

• General Ledger (3 years)

• General Office Skills (10+ years)

• Sales (8 years)

• Insurance (1 year)

• Reconciliation (8 years)

• Personal Assistant Experience

• Tax Experience

• Guest Relations Experience

• Business Management

• Account Reconciliation

• Research

• Computer Networking

• Merchandising

• Guest Services

• Banquet Experience

• Negotiation

Awards

Perfect Attendence

April 2009

Honors List

April 2009

3.5

Honors list

September 2011

3.7

Certifications and Licenses

Property and Casualty License

April 2014

Property and Casualty license in 2014. Can continue education if needed. Additional Information

Key Skills

Computerized Accounting- QuickBooks

Payroll Accounting

Tax Accounting

Microsoft Excel

Competent in Small and Large Business Management

Report & Document Preparation

Database Management/Access

Accounts Payable/Receivable

Time Management

Understanding of Emerging Technology

Sales Management

Human Resources

Meeting & Event Planning

Customer Relations

Customer Service

Operational Management Skills

Competent in Business Law

Marketing

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