**** ******* *****

Hartford WI ***** P: 262-***-****

adjjpe@r.postjobfree.com · adjjpe@r.postjobfree.com - linkedin.com/in/halona-lippert-3084a513 More than 13 years of experience including but not limited to insurance, marketing, customer service, and construction. Skilled in cultivating positive relationships with agents, colleagues, insureds, particularly adept at communicating with clarity and diplomacy to individuals.

EXPERIENCE

Property Adjuster II, EMC Insurance Companies

Brookfield, WI 3/2014 to 12/2020

Handled all aspects of claims from initial contact with insured, coverage determination, investigation including hiring of vendors if necessary, reviewing damage scopes and estimates, reporting to senior staff and/or underwriters, along with settlement and subrogation phases of the claim. I work independently with limited supervision and have strong written, verbal communications with insureds, claimants, supervisors, underwriters, and agents. Accomplishments

first year in attendance at EMC

Supervisor/Account Manager/Marketing, Crawford & Company Brookfield, WI 8/2006 to 3/2014

Participated in seminars, conventions, webinars, and training. Superuser of the claim's computer program CMS2. Proficient in Microsoft Word, Excel, PowerPoint, Outlook etc... Supervised, audited, and managed 7 multiline adjusters. Exceptional retention of existing clients/customers and was the primary contact for many insurance companies. I created consistently improving efficiencies on programs, internally, externally, and with client parameters/fee schedules. I performed special projects by the managing director's request Accomplishments

ontinual high retention levels of jovial clients

EDUCATION

Cardinal Stritch University

BS Management 8/2012 to 10/2015

Waukesha County Technical College

AS Marketing 8/2008 to 6/2012

Started AIC training from The Institutes

SKILLS

Ability to work in a team driven environment.

Verbally communicate with associates, agents, and colleagues promptly and accurately. Take initiative, problem solver, able to answer questions, articulate, and as previously stated, have excellent customer service.

REFERENCES

AVAILABLE UPON REQUEST