TIGIST GOODWIN

*** * **. ** ***#****

Washington, DC 20001

202-***-****

adjjii@r.postjobfree.com

SUMMARY:

A strong background in offering exceptional and professional customer service skills consisting of; conflict resolution, detail oriented, capacity to maintain composure under pressure, sales, customer service, administration, management and am very comfortable working in highly scaled professional environments. My talents and qualifications are composed of a great deal of patience, problem-solving skills and ability to listen empathetically. I possess positive and respectful interaction ability with clients and staff by greeting customers warmly and ascertain problems or reasons of contact to be solved. I have remarkable amount of experience in facilitating excellent communications between patient, family members and health care providers to insure patient satisfaction and quality of care while maintaining strict company and client confidentiality. Help set up appointments for doctors’ visits, medical tests, get financial, legal and social support. My skillset includes, but is not limited to Microsoft word, Excel, power point access, typing skills of 75WPM and courteously handling inbound or out bound calls, email, live chat, and other communication platforms. Multi task by adjusting from one type of call to another without loss of efficiency, composure, or knowledge. I am Fluent in English and Amharic and welcome the opportunity to join your diverse team environment with an outstanding customer service.

EDUCATION & HONORS:

2010, Level II Certified Expanded Function Dental Assisting, Administrative and Front Office, Fortis College Landover, MD.

2004, Marketing Management Degree, Addis Ababa University of Commerce, Addis Ababa, Ethiopia.

EPLOYMENT HISTORY:

Office Patient Coordinator and Scheduler: 01/2020-12/2020 Foot and Ankle Wellness Center

Dental Schedule Coordinator: 03/2018-09/2019 The DC Dentist

Front Desk Administrator/Scheduler: 09/2018-02/2019 Rusk Thornton Associates

Interpreter: 02/2012-09/2018 Bread for the City Non-Profit Organization

Dental Assisting: 02/2012-09/2018, Bread for the City Non-Profit Organization

Administrative Patient Coordinator/Scheduler

Calling patients for their dental appointments reminding and rescheduling them.

Manage patient care

Patient screening

Manage patient placement.

Communicate with various health providers and nurses

Meet with patients and family members to inform and educate

Handle inbound calls and answer patient question

Connect with new patients via phone and email to get them to achieve the best health care.

Scheduling appointments and registering patients.

Adequately managing a multi-line phone system and pleasantly greeting all patients.

Verifying patient’s eligibility and claims status with insurance agencies.

Identifying and resolving patients billing and payment issues.

Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Maintained strict patient and physician confidentiality.

Medical/Dental Staff Interpreter

Provide verbal and telephone interpretation services and coordinated communications between Medical and dental staff and the patients.

Received and responded to Patients questions for interpretive services and care needs.

Reviewed and translated written medical information, consent forms and correspondence for patients.

Prepared and maintained accurate work records and documents on time.

Followed Established and departmental guidelines and protected confidentiality of patient information

Served as a cultural mediator where it’s necessary or needed

Translated written documents for different departments within the organization

Dental Assistant and Front Desk Customer service:

•Guide patients through the facility’s process before and after treatment

•Prepare patient for examination and treatment processes

•Maintain and set up dental equipment and instruments

•Provide post-operative instructions to patients

•Record treatment information

•Formulate preliminary impressions

•Receive patients and prepare them for necessary dental procedures;

•Prepare surgery for dental treatment with correct instruments and material ready for use as directed by operator;

•Record findings from oral examination;

•During oral examination or treatment, provide instruments and dispense materials as directed by operator;

•Provide pre/post-operative care for patients undergoing general or local anesthesia.

Skill Set: Excellent with MS Office Suite, Microsoft word, Excel and PowerPoint, working knowledge of Internet research, Typing skills of 75 Words per minute, fluent in English and Amharic. Assisting with filling of Briefs, great ability of interacting with others, detail oriented, answering phones, excellent organizational skills, demonstrate ability to multi-task and prioritize work with great knowledge of Office Procedures.

Professional references upon request.

Contact this candidate