Manager Project
Resume:
Georgetta Humphrey
*********@*******.***
PROFESSIONAL SUMMARY:
•Proven experience in juggling multiple projects and initiatives such as complex infrastructure projects and sub-projects, while maintaining attention to detail.
•Developed an enterprise Change Management Process and 12 years’ experience in Change Management and project Change Control
•Experienced in creating Workflow and Process Flow Documentation such as current state, future state, and gap analysis documentation as well as Communications Plans, Risk Management Plans, and Project Schedules
•Over 10 years project reporting experience using tools such as Remedy, Century Salesforce, Jira, Excel and Clarity and Marketing systems
•Managed communication with business leaders at a detailed functional level and discusses/resolves issues. Managed client expectations and ensures project delivery. Contributes to the achievement of function objectives
•Remote working skills, able to work
Skills
Project Management PPM Cert. JIRA
Share Point Admin Clarity
Time Management Salesforce application
Business & Functional Requirements Cert. Beeline
Operational I& Infrastructure MS Project/MS Office
Planning/Scheduling Problem Solving
Leadership/Teamwork
PROFESSIONAL EXPERIENCE
September 2020 – January 2021 – Nesco Resource – Remote Work
Transport Investments, INC
Technology Services Invoice Clean-up Project
Evaluate all technology services provided to the company and the related entities for need, disconnect unneeded services, and reorganize for effective vendor and service management
Review each line item on all technology service invoices
Document relevant information on each service in a shared database, including: service provided, business need, vendor, cost, contract dates, company receiving the service, account numbers, support and escalation process, and account rep contact information
Consolidate service accounts to simplify management
Gain access to online portals and clean-up access list, ensuring proper administrative authority, removing/adding relevant users, changing passwords, and documenting all information in a shared database
Setup delivery of invoices to a common email address for efficient review, approval, and payment
Initiate relationship with each account rep and setup process for continual account and service review
January 2020 - August 2020
BNY Mellon (Bank of New York) Pittsburgh, PA – Remote Work
TP& M Operations Lead Analysts, Program and Project Management
Seamlessly lead small and large projects including managing both internal and external teams. Reporting to the Operations Manager acting as a speaker for project teams. Responsible for the day-to day management of all aspects of a given project. Facilitate problem solving discussions, management of key stakeholders, implementation, and maintenance of projects. Oversees and delegates tasks to appropriate team members based on project deliverables and team member utilization/allocation.
April 22, 2019 to October 25, 2019 - Contractor Gateway Health, Pittsburgh
Project Manager responsible for day to day decisions for executing project Apollo. Duties include but not limited to preparation of project plans, scheduling and facilitating meetings, writing Project Charters and project scopes. Directly responsible for baseline management of project activities as assigned.
November 2018 to January 31, 2019
Contractor Consult USA PNC Bank Pittsburgh, PA
Business Systems Analyst - Project Manager
Implement a comprehensive Management, facilitate projects, performance metrics, assist Risk Management teams, create direct channels of communication to software application developers that get the job done without managerial interjection Identify business trends utilizing data, and participate in Risk analysis summaries and presentations
July 2018 to October 2018
Contractor Highmark HMHS Pittsburgh, PA
Project Manager
Main Objective to lead, oversee, supervise, and coordinate project activities for assigned projects involving unique or controversial complexities, through all phases
Ensure the success of the projects (including planning, quality assurance, deadlines, and financial aspects/collections) Handle all aspects of a project, including proposal, contract negotiation, project work plan (scope, schedule, budget, Quality Plan), and final agreement/contract in conjunction with the project team, including the quality review • Provide leadership to individuals within and outside Bergmann • organize, and supervise the work and workload of project staff, which may include engineers, architects, designers and technicians • Prepare project budget with input and accountability from other project team staff • Monitor project costs to ensure that project is delivered within budget, fulfills customer expectations, maintains profitability, and/or aligns with the company strategic.
July 1999 to May 2018
Comcast Corporation, Pittsburgh, PA
September 2016 to May 2018
Specialist 2 Business Services - Product Support & Analysis
•Acted as a Project Manager and Senior Business Analyst responsible for leadership, direction, and project/task assignments for the Market Development team
•Conducted activity-based analysis of business processes using Visio, Century, and SharePoint
•Documented Process Flows and developed Business and Functional Requirements
•Defined the scope and goal of new projects, including Century, Compensation Trackers,
End of Day Trackers and Dashboard Development
•Designed a data collection tool for tracking End to End Order workflow for Century CRM Application
•Compiled and presented reports on findings to senior management teams
•Supported a team of (5) Reps in the field to secure ROE (Right of Entry)
•Analyzed program effectiveness with standard metrics
•Created and provided comprehensive written documentation on several application launches such as Salesforce and Century
•Responsible for coordinating new application training
•Responsible for Communications with a 24/7 NOC teams
January 2002 to September 2016
Analyst 2 Business Support & Analytics - Change Management
•Acted as a Senior Business Analyst and Project Coordinator
•Analyzed and evaluated operational performance metrics and resources to provide
projected work capacity to management teams
• Created and facilitated reporting and analysis to evaluate operational initiative and drive
Operational efficiencies
•Provided Project coordination and support to the IT PMO Team
•Used Agile PM methodology, from Inception to Completion
•Maintained RAID logs in Microsoft Excel and track down updates on a daily basis
• Developed and maintained standard reporting measures, quantitative explanation or
Relevant data and ongoing analysis of alternative end solutions to the Region
• Coordinated resources vs. needs for ongoing productivity goals
•Provided supporting project updates and post to Share point sites as needed
July 1999 to January 2002
Network Center Operations Supervisor
•Worked as a Supervisor for a 24/7 Network Operations Center
•Managed a staff of 16 Network Operators Technicians
•Responsible for day to day operations of the Network; i.e.; Outages, Maintenance, Demand Maintenance
•Responsible for Major Incident Management
•Ensured all employees performed, in a pleasant, professional, and efficient manner,
•Responsibilities included a combination of duties mainly related, but not limited to, the coordination of phone and computer support
•Responsible for installations and maintaining phone and computer systems
•Responsible for communicating with Contact Center employees regarding technical issues, and documenting the issues accurately
•Responsible for daily, weekly and monthly Network data reporting
•Supported the Network Operations teams for all activities and resolving Outage issues
EDUCATION & TRAINING:
PMP Certification – Project Management Institute
Technical Operations Training and Certification
Financial Business & Strategy Training and Certification
Introduction to Leadership Training and Certification
Principals of Leadership Training and Certification
Scout Plus Training and Certification
High School Diploma: Business – Turtle Creek High School - Business Studies
**References furnished upon request
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