Georgetta Humphrey

412-***-****

adjjh0@r.postjobfree.com

PROFESSIONAL SUMMARY:

•Proven experience in juggling multiple projects and initiatives such as complex infrastructure projects and sub-projects, while maintaining attention to detail.

•Developed an enterprise Change Management Process and 12 years’ experience in Change Management and project Change Control

•Experienced in creating Workflow and Process Flow Documentation such as current state, future state, and gap analysis documentation as well as Communications Plans, Risk Management Plans, and Project Schedules

•Over 10 years project reporting experience using tools such as Remedy, Century Salesforce, Jira, Excel and Clarity and Marketing systems

•Managed communication with business leaders at a detailed functional level and discusses/resolves issues. Managed client expectations and ensures project delivery. Contributes to the achievement of function objectives

•Remote working skills, able to work

Skills

Project Management PPM Cert. JIRA

Share Point Admin Clarity

Time Management Salesforce application

Business & Functional Requirements Cert. Beeline

Operational I& Infrastructure MS Project/MS Office

Planning/Scheduling Problem Solving

Leadership/Teamwork

PROFESSIONAL EXPERIENCE

September 2020 – January 2021 – Nesco Resource – Remote Work

Transport Investments, INC

Technology Services Invoice Clean-up Project

Evaluate all technology services provided to the company and the related entities for need, disconnect unneeded services, and reorganize for effective vendor and service management

Review each line item on all technology service invoices

Document relevant information on each service in a shared database, including: service provided, business need, vendor, cost, contract dates, company receiving the service, account numbers, support and escalation process, and account rep contact information

Consolidate service accounts to simplify management

Gain access to online portals and clean-up access list, ensuring proper administrative authority, removing/adding relevant users, changing passwords, and documenting all information in a shared database

Setup delivery of invoices to a common email address for efficient review, approval, and payment

Initiate relationship with each account rep and setup process for continual account and service review

January 2020 - August 2020

BNY Mellon (Bank of New York) Pittsburgh, PA – Remote Work

TP& M Operations Lead Analysts, Program and Project Management

Seamlessly lead small and large projects including managing both internal and external teams. Reporting to the Operations Manager acting as a speaker for project teams. Responsible for the day-to day management of all aspects of a given project. Facilitate problem solving discussions, management of key stakeholders, implementation, and maintenance of projects. Oversees and delegates tasks to appropriate team members based on project deliverables and team member utilization/allocation.

April 22, 2019 to October 25, 2019 - Contractor Gateway Health, Pittsburgh

Project Manager responsible for day to day decisions for executing project Apollo. Duties include but not limited to preparation of project plans, scheduling and facilitating meetings, writing Project Charters and project scopes. Directly responsible for baseline management of project activities as assigned.

November 2018 to January 31, 2019

Contractor Consult USA PNC Bank Pittsburgh, PA

Business Systems Analyst - Project Manager

Implement a comprehensive Management, facilitate projects, performance metrics, assist Risk Management teams, create direct channels of communication to software application developers that get the job done without managerial interjection Identify business trends utilizing data, and participate in Risk analysis summaries and presentations

July 2018 to October 2018

Contractor Highmark HMHS Pittsburgh, PA

Project Manager

Main Objective to lead, oversee, supervise, and coordinate project activities for assigned projects involving unique or controversial complexities, through all phases

Ensure the success of the projects (including planning, quality assurance, deadlines, and financial aspects/collections) Handle all aspects of a project, including proposal, contract negotiation, project work plan (scope, schedule, budget, Quality Plan), and final agreement/contract in conjunction with the project team, including the quality review • Provide leadership to individuals within and outside Bergmann • organize, and supervise the work and workload of project staff, which may include engineers, architects, designers and technicians • Prepare project budget with input and accountability from other project team staff • Monitor project costs to ensure that project is delivered within budget, fulfills customer expectations, maintains profitability, and/or aligns with the company strategic.

July 1999 to May 2018

Comcast Corporation, Pittsburgh, PA

September 2016 to May 2018

Specialist 2 Business Services - Product Support & Analysis

•Acted as a Project Manager and Senior Business Analyst responsible for leadership, direction, and project/task assignments for the Market Development team

•Conducted activity-based analysis of business processes using Visio, Century, and SharePoint

•Documented Process Flows and developed Business and Functional Requirements

•Defined the scope and goal of new projects, including Century, Compensation Trackers,

End of Day Trackers and Dashboard Development

•Designed a data collection tool for tracking End to End Order workflow for Century CRM Application

•Compiled and presented reports on findings to senior management teams

•Supported a team of (5) Reps in the field to secure ROE (Right of Entry)

•Analyzed program effectiveness with standard metrics

•Created and provided comprehensive written documentation on several application launches such as Salesforce and Century

•Responsible for coordinating new application training

•Responsible for Communications with a 24/7 NOC teams

January 2002 to September 2016

Analyst 2 Business Support & Analytics - Change Management

•Acted as a Senior Business Analyst and Project Coordinator

•Analyzed and evaluated operational performance metrics and resources to provide

projected work capacity to management teams

• Created and facilitated reporting and analysis to evaluate operational initiative and drive

Operational efficiencies

•Provided Project coordination and support to the IT PMO Team

•Used Agile PM methodology, from Inception to Completion

•Maintained RAID logs in Microsoft Excel and track down updates on a daily basis

• Developed and maintained standard reporting measures, quantitative explanation or

Relevant data and ongoing analysis of alternative end solutions to the Region

• Coordinated resources vs. needs for ongoing productivity goals

•Provided supporting project updates and post to Share point sites as needed

July 1999 to January 2002

Network Center Operations Supervisor

•Worked as a Supervisor for a 24/7 Network Operations Center

•Managed a staff of 16 Network Operators Technicians

•Responsible for day to day operations of the Network; i.e.; Outages, Maintenance, Demand Maintenance

•Responsible for Major Incident Management

•Ensured all employees performed, in a pleasant, professional, and efficient manner,

•Responsibilities included a combination of duties mainly related, but not limited to, the coordination of phone and computer support

•Responsible for installations and maintaining phone and computer systems

•Responsible for communicating with Contact Center employees regarding technical issues, and documenting the issues accurately

•Responsible for daily, weekly and monthly Network data reporting

•Supported the Network Operations teams for all activities and resolving Outage issues

EDUCATION & TRAINING:

PMP Certification – Project Management Institute

Technical Operations Training and Certification

Financial Business & Strategy Training and Certification

Introduction to Leadership Training and Certification

Principals of Leadership Training and Certification

Scout Plus Training and Certification

High School Diploma: Business – Turtle Creek High School - Business Studies

**References furnished upon request

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