Youssra Khaled

*** **** *********** *** ***, H*L 5B1, QC, Canada

Tel. #: 514-***-****

email: adjjfu@r.postjobfree.com

ALIO HEALTH

Reimbursement specialist -03 December 2019-

Provide telephone support for questions regarding funding and

Program access and private, public and special access programs.

To secure and represent the patient with regard to the coverage of the various drugs on the public or private side.

Liaise with the health management nurse and the program's clinical support specialist to ensure effective communication.

Clinic, data collection, ongoing patient monitoring, compliance and disorganization or interruption of treatment.

INNOMAR STRATEGIES

Case Manager / Therapy Coordinator - (October 31, 2016 - November 29, 2019)

Provide telephone support for questions regarding funding.

Access to the program including private, public and special access programs.

Administer and adhere to case management protocols, including clinical surveillance.

Data collection, ongoing patient monitoring, compliance and disorganization or interruption of treatment.

Generates prescription drugs.

MONERIS SOLUTION

Financial support representative for businesses - (November 2015-October 2016)

Respond to complex requests from corporate clients in both the financial and technical fields.

Assist other departments in resolving queries, opening and finalizing tickets.

Create follow-ups and organize appointments to assist customers in their request.

Offer unparalleled customer service.

Resolve financial issues such as billing, deposits etc.

TELUS COMMUNICATION

Technical Support Advisor to Companies- (June 2014 - June 2015)

Respond to complex requests from corporate clients

Solve technical problems related to the network or the use of telephones and modems.

Create follow-ups and organize appointments to assist customers in the process of repairing telephone devices.

Solve various networking problems by mastering several computer systems, online applications and data processing tools.

Assist other departments in resolving queries, opening and finalizing tickets.

ROGERS COMMUNICATION

Retention and collection Advisor- (May 2012- Sept. 2013)

Provide unparalleled customer service

Analyze customer needs and provide them with superior support

Resolve disputes and find solutions regarding collection problems by offering credit counseling

Retain customers who wish to leave Rogers services by offering them personalized products and services

Exceed weekly and monthly sales targets

Negotiate and set up payment agreements

EDUCATION

Certificate in Human Relations (2015), Concordia University, Montreal, Canada

College Diploma in Psychology (2013) Ahuntsic College, Montreal, Canada

Skills

Bilingual

Good stress management

Excellent organizational management

Dynamic

Responsible

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