ALBERT HOLLAND

**** ******* **** *** *** Warrensville Hts, OH 44128 · 330-***-****

adjjfg@r.postjobfree.com

I am a proud US Armed Force Veteran looking to further my career utilizing my tier 1 customer service and interpersonal skills, along with many other skills I have obtained throughout my workforce career, while adhering to all policies & procedures, rules & regulations.

EXPERIENCE

11/19 – 4/20

THERAPUTIC WORKER, Warrensville Developmental center

Supervision over clients with mental disabilities and who are incompetent to stand trial in court. Provided escorts to and from activities and doctor’s appointment. Provided security and help with daily activities. Other duties as needed.

11/17 – 11/18

JUVENILE CORRECTIONS OFFICER, Ohio department of youth services

Provided safety and security to our at-risk juveniles assigned to a juvenile prison. Enforced and followed ODYS policies & procedures, rules & regulations. Complete necessary documentation of youth behavioral incident report, daily logs, Interdisciplinary Team evaluations. Participate/assist in specific programming (e.g., Cognitive Behavioral Therapy, chemical dependency, victim awareness) Intervene when conflicts occur & de-escalate utilizing appropriate Management of Youth Resistance (MYR) verbal strategies & skills.

1/02 – 2/12

UNITED STATES ARMY,

Duty Assignment: 402nd Quartermaster Battalion New Castle, PA January 2002 - Feb 2012 Campaign Tour: Operation Enduring Freedom 2005-2007 Rank of Sergeant

Service Campaign Veteran. Provided support in section -1 of the 402nd Quartermaster Battalion.

8/16 – 5/17

CONTRACTOR, ranstad

Working in Key Bank loan department, I worked directly with third party vendor management companies to place flood, title, and appraisal orders. Following up on delayed orders and research property specific information online

6/16 – 8/16

MEDICAL BENEFITS SPECIALIST, AmeriDial

Contracted with EmblemHealth Worked directly with patients, physicians, and medical staff to verify medical, dental, vision and prior authorization coverage with EmblemHealth

3/14 – 9/15

COLLECTION SPECIALIST, Synchrony Financial

Handling inbound and outbound collection calls for consumers of major department stores across the country who are in default of their contractual agreement

7/13 – 1/14

CUSTOMER SERVICE REPRESENTATIVE safeguard properties

Inbound and outbound calls managing quality communication, customer support and product representation for each client. Other duties as needed.

1/13 – 6/13

FINANCIAL PROBLEM SOLVER dbs financial

Making contact with loan consumers who are in direct default of their legal contract to assist with financial hardships.

EDUCATION

MONTH YEAR

GENERAL EDUCATION, Campbell memorial high school

GPA: 3.0

Graduated: Diploma

SKILLS

Interpersonal Skills

Time management

Proficient in Microsoft Suites

Quick learning ability

adaptability

ability to multi-task

Problem solving

Clear communication skills

ACHEIVEMENT

Reached the rank of Sergeant in the US Army 6/07

Army Achievement Medal x2

Successfully complete Pre-service training for Ohio Department of Youth Services 12/17

President of Fraternity Incorporated Iota Phi Theta; Beta PI Chapter 1/08 – 1/10

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