JAYDA CLARK

(Mechanicsvlle, VA)

Summary:-

Highly motivated, results-driven professional with a solid record of accomplishment in developing business portfolios. Proficient in recommending course of action and utilizing MSP, Outlook, Word, Excel, PowerPoint, Black Knight and 10-key data entry to prepare documents, correspondence, presentations, and reports for clients and management. Experienced in ensuring that the preparation of foreclosure documents for execution and to verify all requested documents are valid.

Skills:-

Documentation management

Experienced in utilizing MSP, Outlook, Word, Excel, PowerPoint, Black Knight and 10-key data entry to prepare documents.

Extensive data analysis, using pivot tables, formulas (v-lookup and others).

Hands on experience in managing self-sourced business and assisting others.

Supportive and high spirited in team collaborations.

Goal oriented, competitive and motivated by success.

Immense ability to multitask and prioritize work effectively.

Exceptional ability to comprehend financial data.

Excellent skills to manage time.

Skilled to maintain effective interpersonal relations.

High proficiency in compiling different types of reports.

Proven and bona fide multi-tasking skills combined with extraordinary organizational abilities.

Adept negotiation and presentation skills.

Competent knowledge of relevant software applications.

Ability to maintain and quickly gain trust with all sorts of clients.

Professional Experience:-

Glen Allen, VA Oct’20-Present

Merchandiser/Sales Associate

Responsibilities:-

Coordinating ongoing visual maintenance, merchandise processing and campaign set-ups

Organizing and ensuring we have a well-merchandised store.

Presenting products, unloading trucks, lifting boxes, climbing ladders and cleaning the store.

Managing the stockroom to ensure it is organized and well-maintained to support visual and selling efforts of the store

Partnering with the Managers on ensuring that Order Management is evaluated each day to meet the demand for Curbside Pick Up and Local Delivery

Communicating and following up with customers on issues regarding their orders, all the way through resolution

Perform daily locations audits on Customers’ Orders

Reviewing and taking timely action on the Product Not Arriving as Expected Report

Identifying and helping to develop a strong, efficient order processing team that contributes to a positive customer experience with Curbside Pickup and Local Delivery

Cenlar FSB, Ewing, NJ May’17-Mar’20

Financial Quality Control Coordinator

(Full time:-Laid off because of covid)

Responsibilities:-

Ensured complaint responses are submitted within the allowed time periods, as applicable to each complaint source.

Used Excel to track, analyze, and report on the status of complaints within the complaint management department.

Extensive data analysis, using pivot tables, formulas (v-lookup and others).

Monitored the quality performance of the Executive Resolution Analyst's through the review of research and drafted response to complaints received by Cenlar.

Worked in conjunction with supervisors/manager on individual performance plans for each team member

Responsible for coaching team members on effectively addressing borrowers’ wants and needs and identifying communication gaps.

Created PowerPoint slides to highlight to upper management the progress of the Complaint Management Department.

Carried out assigned tasks such as first contact resolution, organizing and managing the integrity of correspondences, and addressing compliments and complaints, while adhering to all procedures.

Pulled data from Salesforce database to create pivot tables reports in excel to help provide assistance to workforce management.

Communicated directly with Cenlar clients to ensure highly sensitive issues are resolved timely.

RBS Citizens Financial Group, Richmond, VA Oct’11-May’17

Bankruptcy Specialist

(Long term ended)

Responsibilities:-

Reviewed and evaluated new bankruptcy accounts.

Prepared and filled proof of claim (POC) upon receipt of debtor's notification of bankruptcy.

Extensive data analysis, using pivot tables, formulas (v-lookup and others).

Managed reaffirmation agreement and proof of claim paperwork.

Monitored loans in bankruptcy to ensure the debtor was in compliance with the bankruptcy plan and that citizens adheres to state, federal and bankruptcy court guidelines/timeframes.

Addressed legal actions through attorney networks.

Responded to debtor inquiries by telephone and e-mail.

Drafted and sent file maintenance requests.

Foreclosure Default Specialist

Responsibilities:-

Provided mortgage collateral review of a large portfolio of commercial and consumer loans.

Recommended course of action. Utilized MSP, Outlook, Word, Excel, PowerPoint, Black Knight and 10-key data entry to prepare documents, correspondence, presentations, and reports for clients and management.

Processed loan case management. Worked directly with investors as SOT (Substitute Trustee) AOM, verification, Affidavits, MERS, FHA, VA, FANNIE MAE, PRIVATE. FHLMC, GNMA PORTFOLIO and AGENCY loans to be executed and turned to the attorney’s office.

Received a Mastery Certification for completing 160 hours of Mortgage document review training.

Reviewed foreclosure documents and analysed valuation, reconciliation, and loss mitigation evaluations.

Ensured that the preparation of foreclosure documents for execution and to verify all requested documents were valid.

Researched and retrieved supporting documentation from internal systems for compliance with federal, state, and company laws and policies

Queens Family Court, Queens County, NY Oct’09-Dec’10

Legal Assistant

(Internship)

Responsibilities:-

Supported referee by maintaining, drafting documents and organizing files.

Maintained court calendar, handle and assemble documents.

Proactively monitor changes to government guidelines or regulations and submit reports on pertinent changes.

Utilized existing and variety of other research resources to develop information for pending cases.

Recorded the minutes of meetings and court proceedings.

Education;-

Bachelor of Arts in Criminal Justice, John Jay College of Criminal Justice, New York, NY,

Juris Doctorate, Charlotte School of Law, Charlotte, NC

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