Front Office Manager

CURRICULUM VITAE

Luleka Kalimashe

Adress: ** *1th Avenue, Highlands North

Johannesburg 2192

Cell: 079*******

Email: adjj5s@r.postjobfree.com

Personal Details

Date of Birth: 17 July 1989

I.D No : 890**********

Nationality: South African

Languages: Xhosa, English and Zulu

Education Qualifications

Qualification: National Diploma in Hospitality Management

Institution: Walter Sisulu University

Qualification: Grade 12

Institution: Caba Comprehensive College

KEY HOSPITALITY INDUSTRY RELATED EXPERIENCE

I am an ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with five years of experience in the hospitality industry, I am excellent in working with others to achieve a certain objective on time and with excellence.

My Key Related experience includes:

oHandling all administration related duties: Faxing, photocopying, scanning,emailing,filing,Invoicing and data capturing.

oExcellent telephone etiquette(screening incoming telephone calls)

oExcellent communication skills(Prompt check in and checkout of guests).

oMulti tasking without compromising on quality.

oAbility to work underpressure, Comprehensive knowledge of independence.

oAbility to work in a team, self-motivated with excellent customer service skills.

Employment History

TO DATE : Receptionist: Southern sun Katherine Street Sandton

Responsibilities: Check in and checkout of guests, Welcoming of guests.

Making reservations, allocating rooms for guests, Screening of incoming telephone calls. All administration duties. Follow up on payments. Processing payments. Preparing group reservations.

JULY 2017 : Acting Reservations Clerk/Guest Service attendant Southern sun Hemingway’s Hotel

Responsibilities: Check in and checkout of guests, Welcoming of guests.

Making reservations, allocating rooms for guests, Screening of incoming telephone calls. All administration duties. Follow up on payments. Processing payments. Preparing group reservations,Processing online payments, Retrieving GDA bookings,Updating Revenue forecast,checking night audit packs and checking Direct bills.

SEPT. 2016 Guest Service attendant: Garden Court Nelson Mandela Boulevard Hotel

Responsibilities: Check in and checkout of guests, Welcoming of guests.

Making reservations, allocating rooms for guests, Screening of incoming telephone calls. All administration duties. Follow up on payments. Processing payments. Preparing group reservations.

MAY 2016 : Guest services attendant: Southern sun

Newlands Cape Town.

Responsibilities: Check in and checkout of guests, Welcoming of guests.

Making reservations, allocating rooms for guests, Screening of incoming telephone calls. All administration duties. Follow up on payments. Processing payments.

JAN. 2015 : Acting Front Office Administrator, Southern sun Waterfront

Responsibilities : Checking and Scanning DB’S, emailing invoices to travel agencies, following up on account payments, Filling, Banking, and ordering stock.

2012- 2014 Switchboard Operator, Southern Sun Waterfront, Cape Town

Responsibilities: Receiving in-coming telephone calls, fax messages and enquiries; Route telephone calls, messages and enquiries to the internal departments, clients and guests; Fax messages and referred them as required.

2010-2011: Hotel school trainee: Southern Sun Beacon Island

Responsibilities: Handling all administration related duties such as Faxing, Photocopying, scanning, Emailing and filling. Screening of telephone calls, check in and checkout of guests, Welcoming of guests.

2009-2010: Hotel School Trainee: Carnival City casino.

Responsibilities: Handling admin duties, Acting human resources administrator, Waitressing and Bartending.

Skills & Attributes

●Microsoft Packages, Pastel Accounting and Opera(PMS)

●Communication skills in both writing and verbal

●Independent person with good judgement abilities

●Ability to work in a team, Self-motivated with customer service skills

●Ability to work under pressure, Comprehensive knowledge of handling Front office tasks.

REFERENCES

1.Mr Siyabonga Taku(Front office manager SS Katherine street)

Contact number 011*******.

2.Ms Sibongile Mbutuma (front office Manager Hemingways)

Contact number 043*******.

3.Veronica Kalubi (Rooms division manager GC Nelson Mandela Boulevard)

4.

Contact number 021*******.

5.Mr Ashlen Govender (Front Office Manager, S.SUN Newlands)

Contact no. 021***-****

6.Ignatious Mambinge(Front office manager, S.Sun Waterfront)

Contact number 021*******

7.Andrew Van Wyk (Front Office Manager, Beacon Island)

Contact number. 043-***-****

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