JAYNIE PEPPERS, PMP

**** ** ****** ****** ** Mobile: 816-***-****

Lee’s Summit, MO 64064 Email: adjitb@r.postjobfree.com

INTRODUCTION

My core strength is my passion for people. Teamwork through directing, inspiring, empowerment, promoting confidence, communicating the vision, developing employees’ strengths including exposure to growth opportunities and leading process improvements. I am a driven achiever and love sharing my enthusiasm by influencing teams to drive towards success by focusing on the positive. Being a cheerleader while demonstrating edge is what makes me a great leader.

CORE SKILLS

People Leader

Program and Project Manager

Relationship Manager

Strategic Business Planning and Development

Salesforce, Workday, OpenAir, O365, SharePoint

Problem Solver

Vision

Process Improvement

Agile

Team Player

EXPERIENCE

Optiv Denver, CO 2016-Present

Senior Project Manager

Mastermind, outline, develop, and manage projects from inception to completion

Client relationship management, driven by business goals, and ensuring stakeholder satisfaction

Delegate tasks to consultants and analysts, driving towards project plans and on time delivery

Pilot and manage cross-functional project teams, global teams, project process improvements, and vendor communication and process improvements

Deftly manage delicate internal and external escalations to resolve issues, while working to improve lessons-learned process

Develop strategic partnerships with vendors and sales teams to expand relationships and program opportunities

Grow a successful Project Management team by interviewing, onboarding, and mentoring new project managers and consultants

Create processes and framework for change management including deliverable review cycles

Build and implement templates and processes for new DAG practice

Initiate and drive strategic process improvement including revamping consultant expense limit escalations process with the Travel team, defining vendor issue resolution and handoff process, Practice template updates, risk management process change, improve pre-kickoff and project closure process

Project management including but not limited to the following solutions and engagements: SailPoint IIQ Implementations, SailPoint IDN Implementations, SailPoint FAM Implementations, RSA Upgrades and Remediation, Workshops, Varonis Implementations and Assessments, Stealthbits Implementation, AD Assessments and Remediation, AD Azure Assessments and Remediations, Ping Implementation, Okta Implementations, Upgrades

Cross practice engagement management including but not limited to: CDX, IGA, I&I, PAM, Data Governance, MSS, RISK

Serve as primary delivery SME to SOW Development team to provide implementation improvement suggestions

Lockton Kansas City MO 2015-2016

Associate Development Consultant

Worked with division leadership to identify training needs, create training programs, and work towards implementation

Built and executed Basic Excel training program for remote partners

Facilitated training for New Hire Orientation, Basic Excel, Intermediate Excel, and Advanced Excel

Organized and revamped team document repository

Interviewed and provided candidate feedback

Cerner Kansas City, MO 2007-2015

Team Lead, Project Manager (2008-2015)

Managed a Quality Assurance Team of 10 direct reports, provisioned operational direction, championed employee development, established and improved procedures, provided oversight of complex employee matters and escalations

Managed Quality Assurance projects monitoring risk and quality through project completion

Created and championed High School Scholar Internship Program

Managed Quality Assurance Intern Project

Lead Quality Assurance Team Meetings with over 50 people, champion change, encouraging initiative suggestions, and inspiring personal and professional growth.

Managed client relationship and upgrades, managing upgrade teams up to 30 plus consultants while insuring quality, efficiency, and effectiveness of client upgrade

Managed Learning Consultant Teams from 2-12 employees through delivery for Train Domain Creation, Deliverable Creation, e-Learning Creation, End User Training, and Train the Trainer

Managed 4 client direct reports, creating and championing a comprehensive multi-site training program from discovery to delivery through delivery, and post Go-Live

Test Designer (2007)

Create and run test plans based off technical requirements

EDUCATION

Bachelor of Arts University of Missouri-Columbia 2003

Interdisciplinary Studies: Business, Communication, Psychology

AWARDS and CERTIFICATIONS

PMP

Cerner Integration Architect Accelerated Development Program Completion

Cerner Authorized Instructor Certification

Toastmasters International Competent Communicator Certification

Six Sigma Course Completion

Agile Lean Course Completion

Yellow Belt Certification

Saviynt Administrator Certification

Cerner All Star and Gold Key Awards

Optiv Services Performance Incentive Award and Bonus

AFFILIATIONS

Women in Security

PMI Member

Alpha Phi

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