CATHERINE

JACKSON

adjiss@r.postjobfree.com

m

717-***-****

Dublin, OH 43016

SKILLS

• Training program

development

• Project implementation

• Client and employee

relations

• Customer-service oriented

• Team management

• Increasing sales

• Staff development

• Management collaboration

• Strong Leadership

• Fleet management

• Inventory control

• Team Building

EDUCATION

Full Sail University

Winter Park, FL • 2008

Associate of Arts: Show

Production

PROFESSIONAL SUMMARY

Determined, responsible, and enthusiastic Business Development Manager with several years of experience leading a team in challenging settings. Proven history of achieving sales goals by monitoring employee performance and coaching effective sales methods. Skilled in solving complicated issues and building relationships between clients and customers.

WORK HISTORY

Advantage Parts Solutions - Business Development

Manager

Columbus, Ohio • 06/2020 - Current

• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

• Established relationships with key decision-makers within customer's organization to promote growth and retention.

• Created reports detailing business development activities.

• Prospected new leads weekly with diverse strategies, including cold calling, site visits and customer referrals.

• Kept thorough client notes in company's customer relationship database

• Worked with existing customers to increase purchases Hertz - Branch Manager

Washington, DC • 01/2019 - 05/2020

• Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and sales goals

• Interviewed, hired and trained several employees and implemented a training program to promote engagement and branch productivity

• Managed a 15 person team and maintained efficiency by delegating daily activities, monitoring output and rewarding positive contributions

• Trained and regularly mentored associates on

performance-oriented strategies and customer service techniques

• Researched customer satisfaction surveys and analyzed results to create customer service action plans

• Coached employees in successful selling methods and encouraged cross-selling to exceed revenue goals

Hertz - Implementation Partner

Alexandria, VA • 12/2017 - 11/2018

• Implemented sales training initiatives by incorporating industry trends and collaborating with senior leaders

• Directed onsite training for employees to maximize productivity and boost sales

• Created a customer service training program for low performing employees

• Traveled to all locations in territory to conduct training classes

• Coordinated and executed roll out of updated payroll system with all management levels

Hertz - Assistant Branch Manager

Mechancisburg, PA • 05/2016 - 12/2017

• Trained and developed new team members in alignment with branch service standards and objectives

• Achieved recognition from senior management for

contribution to store success, including managing sales, employees and operations to foster optimal performance

• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team

Aldi - Shift Manager

Carlisle, PA • 01/2013 - 05/2016

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction

• Kept employees operating productively and working on task to meet business and customer needs

• Trained and mentored new employees to maximize team performance

.

Contact this candidate