Business Development
Resume:
CATHERINE
JACKSON
**************@*****.**
m
Dublin, OH 43016
SKILLS
• Training program
development
• Project implementation
• Client and employee
relations
• Customer-service oriented
• Team management
• Increasing sales
• Staff development
• Management collaboration
• Strong Leadership
• Fleet management
• Inventory control
• Team Building
EDUCATION
Full Sail University
Winter Park, FL • 2008
Associate of Arts: Show
Production
PROFESSIONAL SUMMARY
Determined, responsible, and enthusiastic Business Development Manager with several years of experience leading a team in challenging settings. Proven history of achieving sales goals by monitoring employee performance and coaching effective sales methods. Skilled in solving complicated issues and building relationships between clients and customers.
WORK HISTORY
Advantage Parts Solutions - Business Development
Manager
Columbus, Ohio • 06/2020 - Current
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Created reports detailing business development activities.
• Prospected new leads weekly with diverse strategies, including cold calling, site visits and customer referrals.
• Kept thorough client notes in company's customer relationship database
• Worked with existing customers to increase purchases Hertz - Branch Manager
Washington, DC • 01/2019 - 05/2020
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and sales goals
• Interviewed, hired and trained several employees and implemented a training program to promote engagement and branch productivity
• Managed a 15 person team and maintained efficiency by delegating daily activities, monitoring output and rewarding positive contributions
• Trained and regularly mentored associates on
performance-oriented strategies and customer service techniques
• Researched customer satisfaction surveys and analyzed results to create customer service action plans
• Coached employees in successful selling methods and encouraged cross-selling to exceed revenue goals
Hertz - Implementation Partner
Alexandria, VA • 12/2017 - 11/2018
• Implemented sales training initiatives by incorporating industry trends and collaborating with senior leaders
• Directed onsite training for employees to maximize productivity and boost sales
• Created a customer service training program for low performing employees
• Traveled to all locations in territory to conduct training classes
• Coordinated and executed roll out of updated payroll system with all management levels
Hertz - Assistant Branch Manager
Mechancisburg, PA • 05/2016 - 12/2017
• Trained and developed new team members in alignment with branch service standards and objectives
• Achieved recognition from senior management for
contribution to store success, including managing sales, employees and operations to foster optimal performance
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
Aldi - Shift Manager
Carlisle, PA • 01/2013 - 05/2016
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
• Kept employees operating productively and working on task to meet business and customer needs
• Trained and mentored new employees to maximize team performance
.
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