IT professional with ** plus years of experience. Successfully held roles of Scrum Master from past 5 years before the scrum master worked as Project Manager, Test Manager, Lead, Project coordinator, Senior Consultant, and BA/QA and Programmer.

Domain Knowledge in Retail, Finance, Utility, Government, Power Transmission/Distribution, Manufacturing, and Corporate applications. Initialization to Delivery in the Digital transformation area for fortune clients.

Deliverables in Scrum Master Role

Coaching and mentoring the team members scrum theory within the scrum framework.

Reviewing and documenting of requirements as shared by the Product Owner and helped the team to write clear concise product backlog items.

Paid attention to details in verifying the project road map, Product backlog, holistic vision, and research to provide necessary input to product owner-product backlog management.

Facilitated Time boxed scrum events - daily standups, grooming sessions, sprint planning, and retrospective and sprint demos.

Liaise between cross-functional team and other practices to ensure the focus on product go.

Identifying dependencies to ensure that no delays occur in accomplishing the sprint goals.

Tracking of metrics and leveraging Scrum artifacts - backlogs, burndown charts to communicate progress

Facilitated the conversation so that the team identifies and takes corrective actions.

Helping the team to focus on Definition of Done, Peer development, Peer testing, entry/exit criteria, 3-amigo and Knowledge Management, Lessons learned, adoption of brand-new idea and change control.

Reporting of each sprint “How we did” Code quality compare to defect density comparison with past sprint

Estimation and guidance to come up with a size-based requirements / features gathered.

Resource planning, Release planning, Framework setup - Epics, stories, features, and tasks.

Delivery commitments and capacity planning for sprints by identifying & tracking hidden tasks that increased customer satisfaction.

Education

Computer Science and Engineering Karnataka University India

Skills and Certifications

· Certified Scrum Master PSM

· ISTQB certified CTFL

· PMP Trained

· Programming Languages Selenium, Java, C#, C++, ASP.NET

· Infrastructure Windows XP, Windows 7, 2000, Windows 8.1, Windows 10

· Defect Management tool HP ALM, HP QC,

· Agile/development framework VSDS, Jira, Service Now, Azure DevOps

· Project Management MS project, Teams, Plainview, SharePoint

Professional Experience:

Global IT Consulting, USA – April 2014- Present

Global IT consulting with more than 100 locations. Combines agility and speed of implementation to tailor innovative future-focused solutions. Digital transformation, agile implementation, business process enhancements, continuous improvement and software as services are delivered to local clients.

Safelite Auto Glass - December 2019- Present (Agile)

Project Description: “Safelight Direct” website enhancement; where customers, dealers, and vendors log in to replace and repair the windshield/auto glass and needed parts at Safelight’s service location for ADAS and Non-ADAS type (Advanced driver’s assistance system) vehicles for Re-calibration. In house development with onshore-offshore. In the role of Manager/Scrum Master Agile project.

Limited brands - May 2019 October 2019

Project Description: VSD -DOM (Victoria's secret domestic order management system) Limited brands focusing online market with latest cloud-based inventory management called Active Omni application implementation. I was part of the end to end integration system to cover the test validation for legacy system PKMS to Cloud-based system to ERP SAP financials, Vertex, to IBM cogon’s reporting. Team of 6 people and aggressive timeline for delivery. Setting up the DC-6 for Seasonal demand keeping DC-2 in operation was the major part of the project. In the role of Client partner/On-site Lead

American Electric Power - June 2018 to April 2019 (Agile)

Project I: At AEP, the Service Now Platform was upgraded to its new version. Coordinating with 35 process owners for system testing and UAT. Establishing Test Agile standard processes. In Scrum Master Role

Project II: At AEP Cybersecurity team upgraded the Physical Access Management system. Meeting the vendors. Coordinating with IT and Business to smoothen the overall IT operations. Planning and execution UAT phase and sign off in the role of Project Manager

Project III: AEP application for “Power On restore” Power on Advantage” for Power Distribution and transmission engineering department’s upgrade project. AEP uses large scale ERP solutions from General Electric to distribute the power across eleven states in the US. ERP application the project called 14-0044 DOMO-CAP-GIS Adapter were three major systems were getting a new upgrade. Electric office Power on Restore and Power on Advantage. The three-billion-dollar project has served customers from eleven states. Managed Setting up releases. Daily stand-ups, weekly reporting, coordinating with GE to resolve issues 50% agile 50% waterfall in a project manager role

Vertiv - June 2017 to May 2018 (Agile)

Vertiv designs, build, and services critical infrastructure that enables vital applications for data centers, communication networks, and commercial and industrial facilities. Project-BOLT (Business Led Transformation Enabled by Technology) is to bring Oracle application cloud by leveraging technology with continuous improvements, minimize IT cost of ownership, infrastructure, and resources through migration cloud.

Project-I: PMO support - Business process improvement projects were led in parallel with digital transformation. Vertiv decided to go for Plainview PM Tool. Most of the projects were in the Microsoft project tool. Migrations of all the running projects to a new tool before go-live was challenging. Planned and Coordinated with PM groups to migrate project data from MS Project to Plainview PM Tool. In the role of PM Coach/Trainer

Project II: As a part of six sigma process improvement automated the standard PM processes by using Lean Six Sigma strategies. A pilot program for Industry training with the Lean Six Sigma approach was built. Standard IT process templates are designed for Communications, Planning, Scoping, and Data conversion, Testing, Training, and Decommissioning. In the role of Project Manager/senior project coordinator

Project III: In Guided Vertiv training team to prepare the official course for Vertiv learning site. Trained a few track leads on sites and help the training team to train the trainer program. More than 200 users are using the material and onsite and WebEx to learn the best practices.

Traveled to Ireland Shannon to support the users. Lead the UAT for Asia, Europe, and US customers. In role global UAT manager

Designer Shoe Warehouse - August 2016- May 2017

Project Description: The DSW “Site Redesign project” was a cross-functional project. Redesigned the user experience, improved site analytics, and tag management solution - Tailem. The solution includes Operational Emails, Reward messaging. ATG and third-party services like Vertex, PayPal, DSW Visa, and Gift card vendor sites with credit card system integration. Extensively Jira was used for development. Fast-paced retail business. Led offshore and onsite team

Big Lots - August 2015 - July 2016 (Agile)

Project Description: The Big Lots Anytime Store project is an e-commerce website called project Biglots.com. Omni channel project. Customers purchase items online from the Big Lots website. The project used the agile model of development and testing. Successful transition from waterfall to Agile. I was shadowing the senior practice lead agile coach.

BMW Financial Services - April 2015 – July 2015

Project Description: Multi-country project for dealer front end application. BMW Financial Services brought all the global dealerships and supporting systems in Mexico and Brazil in one large standard set up. One of the largest global implantations which will continue till 2020. Involved in test planning and execution management. Analyzed BMW specific testing processes attended product demos in a Development environment. Designed UAT test cases for DFE (Dealer front end) for Brazil.

Battelle Memorial Institute - October 2014 - March 2015

Project Description: Battelle Human Capital Management (HCM) Project is leading HR processes and technology to enable Battelle to be more productive, efficient, and compliant. Replacing obsolete functionalities in PeopleSoft. Implementation of SAP Success factors. Directed and managed onsite and offshore team of Subject Matter Experts, Testers, and Stakeholders of Battelle. Tracking SIT progress, address issues affecting the progress. Execute SAP test executions, create test data, test scripts, create and maintain test-related documentation. Conducted UAT with super user and followed Battelle specific Sign off process Played role of Project coordinator

Alliance Data Services - April 2014 – September 2014

Project Description: Implementation of enterprise infrastructure project “System Center Solution”. The team designed implemented the solution including Configuration Manager, Operations Manager, Orchestrator, and Service Manager. Led Windows 10 Desktop Deployment Planning Services (DDPS) for Alliance Data Systems. The DDPS included Windows 10 image creation for both Current Branch for Business (CBB) and Long-Term Servicing Branch (LTSB), multiple presentations on the new features of Windows, and the first phase of application compatibility. 200 applications on Windows 10 platform. Played the role of Project manager/Senior BA

State of Ohio Department of Commerce - August 2014 - January 2014

Project Description: The State of Ohio’s Tank Tracking & Environmental Regulations (OTTER) application enhancement project. Played PM roles for team of 3 developers and 1 tester

Macy’s, - June 2013 – June 2014

Project Description: Hands-on testing on Order Management System. This system is integrated with various modules (Login, Product registration, product details, and Shopping Cart, Payment, and confirmation modules).

PNC Bank - October 2012 - April 2013

Project Description: Leading financial service institution, provides full banking services on the Internet with online payment, online transfers and integrating different types of accounts. The project would be providing secure services to customers where customers log in to their account to perform various tasks, like transfer funds between eligible checking, savings, money market, line of credit, and PNC Investments in BA role

Met Life Insurance – May 2012 - September 2012

Project Description: Web-based application that gives full information on MetLife's business and the system process data related to Insurance Business including Auto insurance. The organization has different schemes of insurance of individual like Long Term Life Insurance and Disability Insurance. There were options for the policyholders to withdraw some amount at one's discretion or also borrow some money against one's policy. Test analysts

Epicor- September 2010 - February 2012

Project Description: Epicor Software Corporation is a global leader delivering inspired business software solutions to the manufacturing, distribution, retail, and services industries. With over 40 years of experience serving small, midmarket, and large enterprises, Epicor has more than 20,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), retail management software, supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. Epicor Retail's Direct-to-Store (DTS) Support Center is designed for clients whose needs are 24/7/365 support for procedural, operational, and technical issues relating to Epicor Retail POS software and hardware. Test Analyst.

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