**** **** ***** **. *** Vegas, Nevada ****

Home: 702-***-**** Cell: 702-***-**** email: adjirp@r.postjobfree.com

Career Focus

The opportunity to secure a position with a company where I can utilize my knowledge and experience to its fullest potential.

Summary of Skills

Microsoft Word and Excel Proficient

Excellent Communication Skills

Interpersonal Skills

Staff Development

Notary Public

Sales Oriented

Speaks Mandarin Chinese

Account Development

Ten Key by touch

Professional Experience

AVP, Client Service Manager

First Foundation Bank-December 2014 to January 2018

Responsible for adherence to all compliance programs and completion of all required assigned training by established due date. Responsible for understanding their duties and responsibilities as it relates to the Bank Secrecy Act, (BSA), Anti-Money Laundering Act (AML) and Office of Foreign Assets Control Regulations (OFAC), including any responsibilities outlined by the Bank’s BSA/OFAC program. Work with the Branch Manager and team to foster a consistently superior client service experience. Participates in individual, and team client retention, needs based cross selling of bank products. Works with the Branch Manager to establish and achieve challenging sales/service goals for all team members of the branch. Conducts ongoing client service, security and technical training in the branch. Balance operational controls and client needs in order to minimize risk to the Bank. Assists with control of branch expenses. Develop methods to streamline daily functions and improve branch productivity. Perform self-audits and schedules and submits results in a timely manner. Perform all technical functions accurately and in a timely manner to remain in compliance with regulatory standards. Implement procedures in which compliance objectives are incorporated. Schedules and reinforces individual and team training. Perform periodic reviews to measure compliance knowledge and technical application. Work in partnership with the Branch Manager, to manage and assign branch employees (i.e. selection, training, coaching performance review, work allocation, etc.) Oversees and administers branch personnel issues for their direct report. Responsible for the branch in the manager’s absence. (i.e. outside appointments, PTO, vacancies, etc.)

Client Service Supervisor

East West Bank-May 2013 to December 2014

Assisted Clients with routine and complex banking transactions. Opened new accounts, cross sell and upsell bank products. Referral to partners such as SBA loans, Mortgage loans, commercial loans and investments. Conducted all monthly and quarterly audits. Originated mortgage loans. Ordered insurance binders and appraisals. Worked with the loan department on contingent approvals. Adhered to all compliance programs such as BSA, AML and OFAC. Assisted with the teller line as needed. Processed the selling of foreign currency.

Office Assistant

Goldsmith & Guymon, P.C.-April 2012 to May 2013

Answered all incoming calls and directed them to proper attorney. Assisted with the daily operations of the office. Assisted clients with billing questions, retention of files and their electronic storage. Gathered legal files for attorney (s) for court. Assisted Legal Assistants with filing of pleadings and bate stamping. Helped attorneys and assistants as needed in all areas.

Lobby Services Manager

First International Bank-August 2008 thru December 2012

Manage and ran the day-to-day operations of the China Town branch. Ensured policies and procedures were being adhered to. Developed and maintained long-term relationship with clients. Conducted sales training and staff development as needed. Assisted Branch Manager with monthly staff meetings. Conducted monthly and quarterly audits along with property management and outbound sales. Provided backup for the teller line and was involved with business development

Customer Service Supervisor

First Asian Bank-July 2007 thru August 2008

Responsible for opening new accounts, cross selling bank products and services, and follow-up calls to potential new clients. Provided back up to the teller line and handled customer inquiries and complaints. Was involved in business development and outbound sales to various business establishments.

New Accounts Representative

Community Bank of Nevada-September 2005 thru July 2007

Responsible for opening new accounts and cross selling bank products and services. Provided backup for the teller line as needed. Handled cold calls and went with Branch Manager to meet potential new clients.

Education

John F. Kennedy H.S. - Tamuning, Guam, United States

General Studies

High School Diploma

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