Thandeka

Snethemba Mnguni

Email: adjinz@r.postjobfree.com

Address: ** ****** ****, *********, *********, 3629 Phone: 072*******

Date of birth: 05-18-1995

Nationality: South African

OBJECTIVE Proactive and driven individual with over a year of experience in numerous call centres and administrative work. Having worked in inbound and outbound, local and international campaigns has granted me the ability of being exible and versatile. The most rewarding highlight of my career thus far has been working for the NICD(Coronavirus Hotline in SA), where I could, in various ways, play my part in positively impacting the lives of distressed South Africans in the face of this global pandemic.

EXPERIENCE

Durban

March 2020 - May 2020

Call Centre Agent

National Institute for Communicable Diseases(Coronavirus Hotline) Durban

January 2020 - February 2020

Call Centre Agent

Ignition Group- DSTV campaign

Durban

October 2019 - December 2019

Call Centre Agent

Exhilarate Call Centre - The Unlimited Campaign

• Working from home,which requires discipline and professionaism. Required to, rst and foremost, provide comfort and reassurance to the distressed public.

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Raise awareness about the coronavirus, including symptoms, preventative measures and treatment.

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• Inform the public about testing and isolation centres available to their areas. Take complaints/reports about hospitals and companies that are not complying with the COVID19 regulations.

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• Provide the public with the updated coronavirus statistics. Assist the Department of Health in e ectively communicating with the public.

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Required to meet a daily target of selling two DSTV decoders to at least three customers each. This included set group/team targets, which taught me how to e ectively play my individual role within a team to assist in achieving the desired goal.

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Required cold calling to promote and sell the business' products. Which taught me how to pay attention to the energy, tone and phone etiquette, as these are the qualities that create an impression and buy you more time and attention from a potential customer.

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Cold calling also taught me to believe in the law of averages and that patience pays o .

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Working individually and as a team to achieve daily, weekly and monthly targets.

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Durban

June 2019 - August 2019

Call Centre Agent

CCI - Metro by T- Mobile(USA)

Durban

November 2018 - May 2019

Administrative Assistant/Receptionist

Ivumile Group

Durban

August 2020 - Present

Call Centre Agent

Amazon Customer Service Associate(UK, UAE and DE)

EDUCATION

Mtubatuba

2013

Matric Certi cate

Mtubatuba High School

Majored in Accounting, Economics and Business Studies. Durban

Incomplete

BCom Accounting

University of KwaZulu Natal

SKILLS LANGUAGES

English

Advanced

IsiZulu

Advanced

IsiXhosa

Advanced

REFERENCES

Tashnee - Exhilarate

Owner/Supervisor

Cellphone Nr: 083-***-****

Yogeshan - Coronavirus Hotline

Engaging with customers through empathy, relating, assuring and providing them with a solution.

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• Assisting customers with inquiries, complaints, or problems. As this was an American campaign I was trained on how to build rapport and give a personalized service as Americans are generally conversational people.

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• Giving full administrative and secretarial support.

• Drafting formal letters using Microsoft Word

• Photocopying, printing, laminating, bonding, labelling and ling documents.

• Dealing with telephone queries/concerns.

• Taking messages and dealing with concerns.

Assisting customers with tracking, refunding or replacing their orders, and escalating queries/complaints.

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Engaging with customers through empathy, relating, assuring and providing them with a solution.

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• Assisting customers with inquiries, complaints, or problems.

• Assisting customers via phone, chat and email.

Working in the United Kingdom, German and United Arab Emirates markets broadened my cultural awareness.

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• Outstanding interpersonal and communication skills. Excellent telephone skills, audible voice and uent English.

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• Excellent typing skills.

I am a dedicated and committed individual and pride myself in carrying out duties with due diligence.

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Supervisor/Manager

Cellphone Nr: 083*******

DRIVING LICENSE Code 8/B

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