Sandra DeMille

adjinv@r.postjobfree.com • Ottawa, Ontario • 613-***-****

Quality Control Professional

An enthusiastic, seasoned, and highly qualified professional with 15+ years’ experience in leading quality assurance and control activities, including audits, to strengthen compliance and improve overall quality. Skilled in recommending and implementing preventative and corrective actions, providing accurate documentation of statistical reports, and guaranteeing strict adherence to regulations, policies, and procedures. Demonstrated excellence in communication skills with all levels of management, stakeholders, and suppliers. Talent for supervising and training high-performing staff teams to achieve KPIs, tighten compliance, and optimize the quality of products.

Staff Leadership

Corrective Actions

Quality Control/Assurance

Goal Setting & KPI Thresholds

Program Management

Employee Training

QA Requirements

ISO/OSHA Requirements

Proficiency Sampling

Internal/External Audits

Complaint Management

Data Management

Career Experience

Chapters, Otawa Ontario

Customer Experience Representative 10/2020 to present

Greeting customers, informing customers of promotions, inventory management, cash tasks

Frulact, Kingston, Ontario

Quality Assurance Manager 06/2019 to 12/2019

Developed, reviewed, and controlled all documents relating to the Quality and Food Safety System, ensuring completeness and accuracy in accordance with departmental directives. Determined the acceptance or refusal of raw materials and end products in line with specified criteria. Collaborated cross-functionally to define and reviewtasks sampling and analysis plans and record non-conforming bulletins. Executed and monitored awareness actions to ensure the implementation of environmental practices in compliance with defined procedures of the Environment Management System.

Led, coached, and empowered a passionate team of quality control analysts to complete all deliverables and fulfil plant quality indicators within the established timeframe.

Maximized the quality and food safety of products by monitoring raw materials, overseeing client complaints, promoting the use of best practices, and aligning outcomes with QEFS objectives.

Increased skills levels and product quality by training staff members to incorporate QEFS principles into their day-to-day tasks, implement quality tools, and comply with regulations.

Led all aspects of audit management, covering audit preparation and follow-up, implementation of corrective or preventive actions, and communication of results and outcomes.

Supervised the all management aspects of Quality Control Laboratory, ranging from overseeing all human and material resources to guaranteeing conformance of MME with MPE, as well as ensuring the compliance of the sampling and analysis control plan.

Engaged with clients to record, analyze, and correct internal non-conformities to improve product quality and client satisfaction.

Partnered with the R&D department to follow up on industrial trials of the company’s critical products to determine compliance with defined specifications.

Thermo Fisher Scientific, Nepean, Ontario

Quality Assurance/Control Supervisor 06/2008 to 06/2019

Supervised all aspects of the set-up, testing, and evaluation of diagnostic media media (both standard and Class 3), according to company policies and standards as well as Health Canada and ISO 13485 requirements for medical devices. Processed mid/end-year PMDs, determined compensation based on work performance, identified development opportunities, and enabled full participation in PPI activities. Read and disseminated prepared media following accepted internal/external criteria. Verified that documentation was complete and partnered with Design and Development and Marketing to alter or enhance criteria. Ensured that changes were fully documented, up-to-date, and readily available for audits and prepared process variance forms to ensure all changes are properly captured.

Led, coached, and trained a high-caliber team of three full-time QC Technicians and a Senior QC Technician, as needed for backup.

Chaired media quality meetings, focused on reviewing quality notifications for prepared media, investigating customer complaints to determine causes, response to recalls according to Health Canada requirements for Class 3 medical devices and monitoring/tracking follow-ups.

As Lead and Secondary auditor, conducted internal ISO 13485 audits and served as the main QC contact for external ISO13485 and Health Canada audits.

Minimized customer wait times by partnering with Manufacturing to verify efficient product planning and collaborated with Customer Service on managing product releases.

Represented management on the Joint Health and Safety committee that verified proper waste material handling and disposal and acted as a main point of contact for Health and Safety issues.

Cultivated and nurtured cross-functional strategic relationships with Manufacturing, Purchasing, Customer Service, and Technical Services.

Demonstrated skills with instrumentation, including Sensititre, effectively applied basic principles of instrumentation operation, and set up, calibrated, and monitored equipment in the QC lab.

Determination of product failures according to test results, and directed investigations into failed products in conjunction with manufacturing to change or refine processes as needed.

Additional Experience: Quality Control Technician, Thermo Fisher Scientific (Formerly Oxoid), Nepean. Quality Assurance Technician, Exxon Mobile Corporation, Belleville, Ontario; Laboratory Technician, MDS Laboratories, Belleville, Ontario; Laboratory Technologist, Loyalist College of Applied Arts and Technology, Belleville, Ontario.

Education

Diploma, Chemical Engineering Technician

Loyalist College of Applied Arts and Technology

Course, 3rd year Basic Microbiology

Athabasca University

Professional Development

Health and Safety for Managers and Supervisors

Skills for New Supervisors-Canadian Management Centre

Root Cause Analysis-ASQ

PPI-Formal Training

PPI Certified Process Manager

Internal Auditor ISO 13485:2003-Business Resource Centre

DFL-Thermo Fisher

Certifications

Certified Quality Auditor, American Society for Quality

Certified Quality Technician, American Society for Quality

IAPA Health and Safety Certification 1 and 2

Certificate, Quality Assurance, Ryerson Polytechnique

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