AJAYKUMAR PRASAD

Turbhe,Navi Mumbai,

****** (IN) adjil8@r.postjobfree.com +91-982*******

PROFESSIONAL SUMMARY

Tenured Administrative & Operational professional with extensive experience providing support to the Chief Executive Officer of a multi-million-dollar organization. Analytical, detail-oriented leader adapts to multitasking within a fast-paced environment. In-depth knowledge of standard office procedures, software, and machines; proficient use of Microsoft Office Suite, scheduling software, the internet, and database software EMPLOYMENT HISTORY

Jan. 2019 – Sep. 2019 Manager (Operations & Projects), Cubetech Solutions LLP Navi Mumbai,

Maharashtra Managed repair process from 20+ mobile service centers across Mumbai and Suburbs. Forecasting - Repair Planning with vendors and their internal to maintain sufficient inventory of spares for repairs of collected devices Analyzed (1900-historic 2000) data pm to enhance the Budgeting and Forecasting process to control finances and service operations. Managed quality assurance program including on-site evaluations, internal audits, and customer surveys to eradicate grievance handling Introduced one hub concept to bring all major services under one central location to achieve fast track repair and delivery. Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations. Scrap Management of old mobile devices.

Scrap Mobile tendering for an auction purchase.

Invoicing and Billing functions for all the repaired devices delivered. The collection follows up with the clients for past due invoices and approvals for current invoices. Collaborating with clients and their team for new business and service location addition. Onboarding new vendors and service partners across locations for optimum service and cost-effectiveness. Managing the team to excel on their KRA and service levels. Attrition & Absentism management.

P&L Management

Vendors Grievances Management

Negotiated with Service vendor rates and reduced project cost(repair) by 18 % Introduced incentive schemes for additional motivation and boost within the team. Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations. Aug. 2017 – Dec. 2018 Manager (Operations & Projects), Lotus Telecom Mumbai, Maharashtra Managing a repair process of more than 1000+ devices per month from 15+ mobile service centers across Mumbai, Navi Mumbai, and Thane locations.

Designed process flow for the logistic arrangement of repaired and damaged handsets collection from PAN INDIA level to client from Mumbai and Navi Mumbai.

Grievance handling of both customers and clients due to repair quality and TAT. Performed detailed assessments of risks to determine constraints and develop mitigation strategies. Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations. Plan, coordinate and oversee logistics programs.

Maintain Service level within agreed SLA

Keep records on the use and/or damage of stock or stock handling equipment. Hire employees and process hiring-related paperwork. Collect information about individuals or clients, using interviews, case histories, observational techniques, and other assessment methods.

Collect information and make judgments through observation, interviews, and the review of documents. Scrap device Bidding & Tendering

Scrap managment & sale

P&L Management.

Stock Inventory & records

Managing Attendance & Headcount required

Attrition management

Payroll Management.

Billing & Invoicing Functions for all clients as per their client requirement. Collections Activities for due and current invoices. Created full-fledged implementation plans, accounting for ROI, cost-benefit, and other analyses. Feb. 2013 – Aug. 2017 Sr. Executive (Admin & Business Projects), Qualitykiosk Technologies Pvt Ltd Navi Mumbai,

Maharashtra Procurement of IT & Non-IT products and related services along with Inventory Management. Escalation SPOC for Telecommunication products and related services Setting up of New Co-location Centre across the globe for expansion & BCP. Nurture Engagement to ensure minimum grievance, Negotiation with vendors for maximum profitability with a win-win situation Initiated Mobile Device lab at Client location (TATA Motors - Thane) as per their requirement. Set up Mobile Lab at our office to accommodate around 200+ devices. Supported as a back up for all admin functions including Procurement, Travel, Facility and General Administration Supervise other clerical staff and provide training and orientation to new staff. Manage projects or contribute to committee or teamwork. Designed templates to monitor attendance, petty cash, driver salary, fuel utilization performance of office cars, generator sets, calculation of per cup costing automatically, stationery utilization to all BU to control on cost and usage. Influenced bulk purchase of Software Licenses and Hardware as per upcoming projects at a very competitive quote and saved INR 1 million annually. Designed outflow Tracker to monitor bank accounts usage and AMB funding resulting in saving INR 5 Lakh. Recorded savings of more than INR 1million on Colocation, Data centre set up, and BCP projects. Implemented Service desk requests to monitor and managed to control open service tickets to percentage to less than 5% Implemented Service desk requests to monitor and managed to control open service tickets to a percentage to less than 5%. May. 2011 – Feb. 2013 Sr. Executive (MIS Reporting), Serco Global Services Mumbai, Maharashtra Responsible for MIS reports for Training & Recruitment Department Reports include Time Reports, Vendor wise Reports, Commission and Incentive, Attendance, Batch details, Transportation. etc. Designed Attendance Tracker & Indent Utilization Tracker Designed referral/payout Tracker

Designed a Batch performance score card

Payroll Data Management for Seven Locations- Payroll for all candidates in a Training phase, and Teams like Training, Recruitment, and Created Central emplates MIS for Recruitment plan, New Hire CTC, Offer Letter Printing. Jul. 2007 – May. 2011 Sr. Executive (Collections – Debt, Mortgage, Utility), Serco Global Services Mumbai, Maharashtra Customer Account Management and Support for queries related to existing and past debts. Reconciliation of payment received towards debts.

Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Receive payments and post amounts paid to customer accounts. Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise. Locate and monitor overdue accounts, using computers and a variety of automated systems. Confer with customers by telephone or in-person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Answer customer questions regarding problems with their accounts. Negotiate credit extensions when necessary.

Designed a collections strategy with the Dialler-Operation team to maximize connectivity and $ amount upon contact. Designed TOS tracker to monitor time on the system and to utilize headcount in a working shift. Reporting & Analysis to confirm $ collection, TOS, Headcount SLA & Incident Reporting. Managed quality assurance program.

Grievance handling for win-win situations.

Managed $10000 collections to succeed allotted targets within single contact with the customer. Jan. 2006 – Jun. 2007 Sr. Executive (Corporate Collections), Wipro BPO Solutions Ltd Navi Mumbai,

Maharashtra Independently managing 70+ Key Client Accounts towards Invoicing and Collection activities Designed a tracking module to record the utilization of Purchase orders and new requests. Coordination with External Agencies like VP, Invoice Approver, Accounts Payable, for invoice discrepancy and payment updates within the agreed credit terms, resulting in a 15% reduction in payment delays. Conducted Induction, Training, and Mentoring of new recruits. Developed rapport with clients and vendors to cultivate loyalty and satisfaction. Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.

Review collection reports determining the status of collections and the amounts of outstanding balances. Oversee the flow of cash or financial instruments. Prepare operational or risk reports for management analysis. Submit delinquent accounts to BDM for additional support for collection. Introduced Invoice submission tracking to ensure on-time submission and collection. Potential Bad debt invoices aged >561 days value INR >250,000 was paid by the client upon resubmission and service delivery confirmation. Analytical Reporting of DSO trend, Invoice Generation, Overall Collection, Bucket-wise segmented, Resource Billing, PO Utilization, Incident Reporting, Adhoc.

Recorded an outstanding collection of bad debts of more than INR 1 Million due to research on old invoices followed by implementing Received Awards a new for Excellent process to Performer collect the and outstanding sustained rank within of the 1st credit Position period for Qtr-and 2, maintaining Qtr-3 & Qtr-4 DSO of FY’06-within 07. 32 days. Collaborative approach and projects were appreciated by clients in form of Letter of Appreciation sent by CEO, CFO, GM-Fin, BDM positioned Globally.

Feb. 2002 – May. 2005 Sr. Executive (Sales & Operations), Citicorp Finance (I) Ltd (3P Payroll) Mumbai, Maharashtra Co-ordination with stakeholders on loan approvals and delivery of the proposed vehicle. Franchise and Dealer visits to forecast vehicle availability majorly during festive & year-end seasons. Fraud Alert: Back Ground verification checks to control potential Fraud and report to the management Management reporting Dashboards like Monthly sales, Disbursement, rejected cases, Fraud reported, Incident Reporting. Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions are taken.

Review insurance policy terms to determine whether a particular loss is covered by insurance. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. Managed all purchasing, sales, marketing, and customer account operations to ensure efficiency and performance. Designed excel templates for the back-office team for data management like inward / outward proposals, postdelivery documents checklist, Attendance Recording, Holiday Tracking. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Successfully completed UAT of internal production tools. Executed a collaborative work-frame approach for March-2004 and crossed 150 nos’, with a gross volume of INR 10 Million Facilitated with Titan watch for Outstanding Performance 2002-2003 SKILLS

Expert Procurement Management

Expert Billing & Collections (B2C & B2B )

Experienced Customer & Client Service

Experienced Team Operations

Experienced Business Operation Management

Experienced Project Management

Experienced Adminiastration

Experienced Microsoft Office

CERTIFICATIONS

Aug. 2020 Six Sigma Yellow Belt 6sigmastudy & Project Management Integrated Aug. 2020 Certificate in Corporate Sales Fundamentals SMstudy.com & VMEdu.Inc Aug. 2020 Certificate in Marketing Research Fundamentals SMstudy.com & VMEdu.Inc Aug. 2020 Certificate in Marketing Strategy Fundamentals SMstudy.com & VMEdu.Inc Aug. 2020 Certificate in Digital Marketing Fundamentals SMstudy.com & VMEdu.Inc Aug. 2020 Certificate in Negotiation Associate SMstudy.com & VMEdu.Inc Jul. 2020 Certificate in Marketing Analytics: Customer Value and Promotion Strategy Udemy Jul. 2020 Certificate in Plan and Acquire Resources (PMI - PMP) Udemy Jul. 2020 Certificate in Develop and Manage Resources (PMI - PMP) Udemy Jul. 2020 Certificate in Primavera P6 Complete Course of Project Planning 2020 Udemy Jul. 2020 Certificate in Learn Microsoft Office 365 Udemy Jul. 2020 Certificate in Learn Microsoft Team Udemy May. 2020 Certificate in Learn Microsoft PowerApps Udemy Dec. 1999 Certificate Course in Computer Applications (Index Technical Education, Mumbai, India) EDUCATION

Diploma: Business Administration ( Sem 1) (P.L. Welingkar Institute of Mgmt. Studies - Mumbai, Maharashtra

Jun. 2012 – Oct. 2015 Bachelor of Arts Mumbai University - Mumbai, Maharashtra LANGUAGES

Fluent ENGLISH

Fluent HINDI

Fluent MARATHI

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