Manager Service
Resume:
PASSENGER SERVICE OFFICER.
Name: JOHN TERNA JOHN
Address: Federal Housing Lugbe
Number: +234**********
Nationality :Nigerian
Gender: Male
E-mail: **************@*****.***
PROFESSIONAL SUMMARY
Experienced and skilled Airport Passenger Service Agent providing exemplary customer service in the facilitation of airline travel plans. Comfortable with ticket check-in, security and baggage claim. Familiar with airline regulations and passenger safety and looking to learn more with a prospect that offers growth and opportunity.
CORE QUALIFICATIONS
Extensive background monitoring and implementing airport practises and procedures
Thorough knowledge of reservation and ticketing protocols
Personable and communicative, key to dealling with varying personalities and stressful situations
Flexible with working hours.
WORK EXPERENCE
Egypt Airline Services, Airport Passenger Service Agent 2019.
Getting passengers through check points and to terminals quickly and safely
Completing pre-boarding checking procedures before passengers and flight board planes
Assigned transport of special needs passengers, including the disabled, parents with infants, seniour citisens, etc.
Managed log of unclaimed baggage
Coordinated timely delivery of baggage with ground handlers
Responsible for monitoring arrivals, departures and making public announcements in that regard
Comfortable wth lifting moderately heavy suitcases.
Supervised small staff in the preparation and movement of flights
Answered phones, taking reservations and processing credit card payments
Ensured cabin seating aligned with passenger counts
Proofed flight logs and entered information into computer system
Managed cash receipts, financial records
Lounge Manager Mnandi Azikwe Internatioal Airport Abuja.
2016 - 2018
Working in tandem with a team of managers (restaurant managers, banquet manager and catering sales manager) to ensure overall success of the hotel
In partnership with the General Manager, assist employees with career development strategies
Manage day to day activities of the kitchen plan and assign work and establish performance and goal for the team members
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports
Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
In conjunction with F&B management team, assist in maintaining a high level of service principles in accordance with established standards
Create a safe and positive environment that encourages ownership and improved performance in a unionized environment
LANGUAGE AND COMPUTER SKILLS:
English (read, write and speak fluently).
Housa, Gwari, Libe
Extensive knowledge Windows operating system, versed with MICROSOFT Office (Word, Excel,)
ACADEMIC QUALIFICATIONS
Bachelor B.Sc (Ed) physics Education.
First Aid Certificate
REFERENCES
Dr, BIBI THOMAS
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