M.Z.SHAHAB

Customer Service Executive – Aviation.

Personal Details

Passport Number: N2774659

Email: adjiix@r.postjobfree.com Contact: +91-961******* +917*********

LinkedIn: http://linkedin.com/in/mohammed-shahab-b890891a9

Gender: Male Date of Birth: 31st MAY 1980 Nationality: Indian

AT A GLANCE

Resourceful management professional with more than two years of experience in managing and enhancing airline operations through process improvement and excellent customer services

Advocating the importance of operational efficiency across the organization as a means of advancing business growth in key areas such as customer base, passenger boarding’s, computer reservation system and security management

History of success in de-escalating customer issues, enhancing customer experiences and satisfaction, and uniting teams to deliver exceptional service

Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public

Competent in ensuring delivery of high quality services to support customer's business needs and achieving continued high customer satisfaction from all operational users for service

An Out-of-the-Box thinker with a flair for charting out marketing strategies, contributing towards enhancing business volumes & growth

Ä Motivated leader and team player with a track record of consistently exceeding expectations, delivering exceptional quality assurance, boosting efficiency and contributing to revenue growth

Well versed with MSOffice, D C A,

FUNCTIONAL SKILLS

Customer Service

Reservation Management

Security Assistance

Requirement Analysis

Document Evaluation

Administration

Training & Development

Customer Satisfaction

Escalation Management

Reporting & Record Keeping

Relationship Management

Team Coordination

EMPLOYMENT HISTORY

Customer Service Executive IndiGo Sep 2015 – Oct 2019.

Responsibilities:

Greeting the visitors, ascertain nature of business and direct visitors to employers or appropriate persons

Effectively managing check-in of passengers and issuance of boarding passes

Providing assistance to unaccompanied minors

Maintaining information on baggage allowance and excess baggage

Checking of passport, visa and other travel documents

Assisting in immigration clearance and security checks

Uniformity in boarding of passengers towards the flight

Provided support to the team as required, including the communication of all relevant information

LANGUAGE

Fluent in English, Hindi and Telugu.

ACADEMICS

Bachelor degree from AQJ DEGREE, MVP COLONY, Visakhapatnam

intermediate from Sri Swami Vivekananda junior college, Visakhapatnam

10th class from AVNC High school, Visakhapatnam.

ACCOLADES

Represented as a captain for football in school level.

Participated in flood donation camp conducted by our college Sri Swami Vivekananda College.

Organized a team of X volunteers to Increase the donations for charity purpose during the internship.

Awarded 1st price for the Running Race Organised by college sports competitions.

AVAILABILITY

Ready to Join immediately

Contact this candidate