Nathalie Pignot

***** ******** ***** ****** ** **732

adjihu@r.postjobfree.com

+1-512-***-****

http://www.linkedin.com/in/npignot

International Program Coordinator &

Training/ Process Specialist

SKILLS

Management & IT

• Program Coordination (Call Center)

• Experience improving processes & workflows

• Basic financial analysis & performance reporting

• Translator English/French, French/English (legal, technical documentations & guides, marketing brochures & websites)

• Website development, QA, testing, defect fixing

• Bilingual fluency (English/French), in-depth awareness of multicultural issues (basics of Italian).

Law & compliance

• HR contract negotiations, screening, recruiting & hiring • Conflict resolution

• Laws & Labor laws (US & European)

• State Certifications administration

• Coordination/implementation of State & Federal assessments processes & audits

Training & Processes

• Development & delivery of corporate training programs & solutions aligned with workflow audits & improvement plans

• Design of training evaluation tools and process implementation

• Training of trainers

• Audit of training effectiveness & Revision of content & work Processes

EXPERIENCE

Campus Testing Coordinator - Founders Classical Academy Since 2018, Leander, TX

• Coordinate, implement all State and Federal mandated assessments, advanced academic and programmatic testing as assigned by the district

• Create and maintain databases and files and the correction of coding errors.

• Responsible for the organization and staff training of all State assessments and legal procedures.

• Teach k-12 (French, Arts & Theater Art)

Owner & Contemporary Artist - NathalieATX Since 2016, Austin TX

• Creation of original & customized artwork

• Collaboration with event coordinators for various art shows and festivals

• Creation of business plan (definition of targets, growth, marketing, website design, sales)

Desktop Publisher & French Linguist - Adams Globalization/TransPerfect 2011/2012, Austin TX

• Integration of data & formatting for website prep, using various editing tools.

• QA: testing & reporting of defects, follow-up 2008/2009

• English to French translations: legal & Technical documents & user guides (software & hardware), marketing brochures & websites (Dell, Western Digital, Quantum, etc.)

• QA, testing & defect fixing

Freelance Translator - Aurea 2015, Austin TX

• English to French French to English translations: Legal documents, Software and hardware user guides

• Improved efficiencies of software development and training across geographies (US, Europe, India) by designing and delivering training tools

• Created a database of terminology in both French and English allowing the global teams to become autonomous in their translations and to facilitate their communications

Account Coordinator - Harte-Hanks, Inc. CRM Solution, Austin TX USPS Account 2001/2002

• Responsible for the account billing (reporting, invoicing, debit & credit, Flash & Analysis)

• Creation of the Billing Process

• Activity tracking on the account (optimization of resources: employees, work, activities, etc.)

Account Coordinator - Harte-Hanks, Inc. CRM Solution, Austin TX Sun Microsystems Account 2000/2001

• Creation & Set-up of an Activity tracking web based tool, Software testing

• Primary interface between Client & Harte-Hanks for billing

• Consultant for the Re-evaluation of Harte-Hanks, Inc corporate training policies, tools and methodology

IBM & 3Com Accounts 1999/2000

• French Translator for clients and inbound/outbound scripts translation

Teaching Assistant - USC, 1997/1999 Columbia, SC

• Taught in the M.I.B.S. program (Master of International Business Studies): conversation, interview preparation, writing of French résumés, exposure to French labor laws & work environment.

• Also taught Undergraduate & High school students: basic French & cultural aspects of France

Training Specialist - RENAULT, HR/Training Dept. 1996 Batilly, FRANCE

• Created and implemented an evaluation system for training (accounting for more than 120,000 hours/year) for 2,000 employees, including: formulating proposals, contract training, and assessment.

• Audited workflow and work procedures, Quality-Assurance

• Training of the workforce (manufacturing departments) on the ISO 9002 procedures.

• Member of the management team for 500 temporary workers per day.

• Proposed a comprehensive training plan 1997, subsidy applications, and setting up of training.

Languages

• French Native

• English Fluent

• Italian In progress

Education

• Masters of French and Classics (level) 1999 - USC - Columbia, SC - USA

• Ph.D. of Psychology of Work and New Technologies 1996 - Metz University – FRANCE Cognitive processes and new technologies

Doctorate Thesis on the “Creation, Implementation, Assessment, Readjustment of training curriculums”

• Master of Social Psychology, Psychology of work 1995 - Lyon University - FRANCE Master Thesis: "Organizational and Structural Changes in an A.N.P.E." (National Agency for Employment)

• Labor Law & Adult Education Study 1995 - Metz CNAM - FRANCE

Personal Traits

• Inquisitive & fast learner

• Perfectionist & detail oriented

• Love traveling, cooking & eating, Love running (to burn the food!)

• Love creating... anything from woodwork to InDesign projects! Some artwork can be found under:

https://www.instagram.com/nathalieatx/

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