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Customer service executive

Location:
Vasant Nagar, Karnataka, India
Salary:
25000
Posted:
January 18, 2021

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Resume:

NAME : ALEENA MARIA ALBUQUERQUE

CONTACT NUMBER: +91-725*******

ADDRESS: **/*,*-*,******** 2,NOIDA SECTOR 34,NOIDA-201301

EMAIL ID: adjigi@r.postjobfree.com

OBJECTIVE

TO SEEK A JOB IN A REPUTED FIRM, ENHANCE MY SKILLS AND WORK UPTO COMPANY STANDARDS.

EDUCATIONAL QUALIFICATIONS:

CLASS

UNIVERSITY/SCHOOL

10TH

ST.JOSEPHS ENGLISH HIGH SCHOOL

12TH

ST.AGNES PRE UNIVERSITY COLLEGE

B.COM

ST .AGNES AUTONOMOUS DEGREE COLLEGE

PROFESSIONAL QUALIFICATION:

1)CURRENTLY WORKING WITH UNDER ARMOUR AS AN ASST.STORE MANAGER FROM AUGUST 2019.

-Driving of sale.

-Overall store management

-Cash management

-Motivating and coaching team.

-Dealing with customer complaints.

2)WORKING AS A DEPUTY MANAGER FOR ZARA SINCE NOVEMBER 2018 TILL JUNE 2019

-To demonstrate commercial analysis and to react to information (internal reports, priority areas, competitors, customer profiles and product knowledge)

-To communicate with Store Manager as and when required (feedback about new lines, product requests and future arrival)

-To drive sales to improve performance of the sore and support the Store Manager.

-To be aware of what is new in the delivery process, to manage the product availability on the shop floor and stock.

-To work with Area merchandiser adapts the store merchandising and internal mannequins according to Company criteria and sales.

3) WORKED AS AN ASSISTANT STORE MANAGER IN “VERO MODA” FROM 2016 NOV TILL NOVEMBER 2018.

-Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

-Ensure target achievement as prescribed by the management through effective strategies & customer handling.

-Monitor and handle overall operation of stores like Issue/Receiving of material

-Store Management, Receipt of Goods, ensuring Storage requirement, supervising shift & store operation.

-Lead and monitor the performance of team members to ensure efficiency in sales operations and meeting individual & group targets.

4)WORKED IN ZARA AS A TEAM LEADER FROM JANUARY 2014 – 2016 OCTOBER.

TECHNICLE SKILLS

MS Word

MS Power Point

MS excel

LANGUAGES KNOWN: ENGLISH, HINDI, KANNADA, TAMIL, AND KONAKNI.

REFERENCES: Available on request.

DATE: : 10/8/2020

PLACE: NOIDA



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