Front Office Desk
Resume:
AJAYI ELIZABETH DAMILOLA
OBJECTIVE
In an environment where professionals are given the opportunities to integrate personal and organizational goals, I stand to optimize resources for the achievement of strategic goals and
Objectives. I am poised to take up challenges that give room for knowledge acquisition.
BIO-DATA
Sex: Female
Marital Status: Single
Date of Birth: 19 March 1995
Religion: Christianity
State of Origin: Ondo State
Local Government: Okitipupa L.G.A
Nationality: Nigerian
INSTITUTIONS ATTENDED
The Polytechnic Ile-Ife 2016 - 2018
The Polytechnic Ile-Ife 2013 - 2015
Shalom Kliffon 2007 - 2012
EDUCATIONAL QUALIFICATIONS OBTAINED
HND in Business Administration 2018
OND in Business Administration 2015
Diploma in Event Decoration 2014
West African Secondary School Certificate Examination 2013
WORK EXPERIENCE
Gabfol hospitality Lagos.December 2020 till Date.
Murtala Muhammed International Airport .
Post Held: Front Office Officer
Maintains a friendly, cheerful and courteous demeanor at all times.
Responds to telephone and in-person inquiries
Uses suggestive selling techniques to make sure guest uses the lounge
Cross Check all billing instructions are correctly updated
Handles any guest complaints and/or remarks; provides a response as soon as possible
Ensure that the workplace remains clean and tidy
LAIM Hotel Osogbo. August 2020 till November.
Plot B4 & B5,Block 11,Rt. Hon Lasun Yussuff Crescent,
Oroki Industrial Layout, Ring Rd, Osogbo, Osun State.
Post Held: Front Office Supervisor
MAIN DUTIES/ RESPONSIBILITIES
Perform check in and check out activities
Maintains a friendly, cheerful and courteous demeanor at all times.
Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
Train, direct the work of, resolve issues/problems, coach, and counsel the front desk team members to ensure a quality operation.
Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
Cross Check all billing instructions are correctly updated
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Performs other duties as assigned, requested or deemed necessary by management.
Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
Ibis Hotel Ikeja Lagos February 2015 – February 2016
23 Toyin Street Ikeja Lagos.
Post Held: IT with Front Office
MAIN DUTIES/ RESPONSIBILITIES
Welcomes guests as soon as they arrive with great care and attention.
Helps encourage customer loyalty by building friendly, personalized relationships.
Ensures that administrative procedures never take priority over guest relations.
Anticipates guests' needs and considers them.
Handles any guest complaints and/or remarks; provides a response as soon as possible.
Respecting the IBIS 15-MINUTE CONTRACT .
Has an impeccable attitude which conveys the image of the brand and hotel
Completes all tasks linked to the guest's arrival and departure in compliance with internal
procedures
Informs guests about any particular conditions or formalities during the stay, and about the
services offered by the hotel.
Handles phone calls.
Passes information on as necessary to other departments (floor staff, technical etc.) and to other
members of the front-desk team.
Ensures that all the documents, products and provisions needed for the department and/or guests
are available and up-to-date.
Handles reservations.
Ensure that the workplace remains clean and tidy
Know and applies the hotel security and regulation (in case of Fire etc)
NYSC
Ibadan, Oyo State 2019 –2020
Post Held: Classroom Teacher
HOBBIES
Singing and travelling.
PROFICIENCY
Computer literate
Resourceful
Ability to work under pressure
Result oriented
Good inter-personal skills with ability to work effectively in a team
Good communication skills.
REFEREES
Ewedemi David Adetoro
Financial Controller, Ibis Hotel, Ikeja
Oladapo Afeni
Nigerian Customs
5 Okegbola Aboru Iyanapaja Lagos,
Lagos State
Tel.: 081********, 090********
E-mail: adjiee@r.postjobfree.com
Contact this candidate