PRABHU ANNAMALAI adjidu@r.postjobfree.com

No **, Sivanpadai Street, Mobile: +91-978*******

Villupuram - 605602

Professional Summary

Energetic fast-paced Manager who thrives to do the best for the business and in delivering Excel customer service. Emphasizes process improvement to build a better business in sale and ensures quality product to the consumers. Bringing forth several years of experience and expertise in managing people and Store functions. Passionate about the Customer service industry and eager to give my experience and growth to another flourishing establishment.

Skill Highlights

Team Management

Scheduling

Focused on customer satisfaction

Training and development

Skilled, multitasked and adaptable

Talent development

Conflict resolution techniques

inventory control and waste management

Operation management and SOP focusing.

Effective people management.

Maintain excellent service quality and standards.

Recruiting Team member.

Cost reduction and Handling Complaints

P&L statement analyzing and reporting

MIS reporting and KPI focusing.

Monthly Review, Planning, Execution and Forecasting.

Work Experience

CSA, Duty Manager

Sept 2008 to Oct 2009

BP M&S HAMPTON COURT, London

Responsibilities: -

Greeting all customers serving them with great hospitality and high quality.

Checking everyday sales forecast and promotes to achieve target sales.

Managing Daily Reports.

Documenting all inventory activities.

Recording the incident and accident report on the floor.

Completing the everyday workflow of the business.

Managing daily stocks and waste management systems.

Receiving stocks and show receiving in system.

Responsible Daily cash flow, banking and shift closure instore.

Newspaper and magazine receiving and return on daily basis.

Team Member

Dec 2009 to Dec 2010

KFC – Uxbridge, London

Responsibilities: -

Greeting customers and taking orders.

Focusing on full front of house operation to KFC standards.

As a QSR restaurant, serve all customers within 60 secs targeted time.

Responsible for the cash flow in the cash register assigned to me.

Customer Satisfactory Index follow up’s and upsellimg.

Use telephones to reach out to customers and verify order information.

Team Leader

Dec 2010 to Nov 2011

KFC – Parkroyal& Hillingdon, London

Responsibilities: -

Cash flow management.

Carry out instructions given by the management team and head office.

Monitoring from front of house to back of house operation to KFC standards.

Manage the opening and closing of the restaurant.

Maintaining charts(piece control sheet) to champs CER standard

Managing staff members break and shift timings.

Assistant Manager

Dec 2011 to Dec 2012

KFC – Feltham, London

Responsibilities: -

Directed daily operations relations, food and labor costs, safety and sanitation, product, and recruitment and training of entire staff.

Responsible for all products temperature and note it in the temperature book.

Maintain accurate stock control, including ordering, delivery checks, line checks and wastage.

Responsible for all equipment’s cleaned and sanitized and also check oil purity level.

Deliver excellent customer service and customer management, at all times.

Speak to customers to ensure that they are satisfied with their meals.

Taking daily stocks and ensuring entered into the system every end of the day.

Restaurant General Manager

Dec 2012 to June 2015

KFC – Feltham&Ashford, London

Responsibilities: -

Responsible for all restaurant operations.

Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

P&L management, training, strategic planning, budgeting, financial reporting, and leadership qualifications.

Installed and utilize training materials for menu installation (e.g;photography, charts, line- check sheets, recipes, procedures, etc) and staff for new menu items to ensure proper procedures, availability, drive excellent customer service and maximize sales.

Responsible for preparing roaster and staff deployment.

Focusing on hours used by restaurant to the sales.

Responsible for weekly and daily stock management and daily workflow.

Responsible for delivering management system and cash flow management.

Responsible for preparing everyday sales sheet to Head office on weekly basis.

Restaurant General Training Manager

Aug 2017 to Dec 2018

Sapphire Foods Ind Pvt Ltd.

Responsibilities: -

Responsible for monitoring the everyday home service sales and deployment.

Responsible for recruiting and training the team and updating the training matrix.

Responsible for Reporting opening and closing all store operations.

Responsible for scheduling leafleting and paper insert by analyzing the trade area.

Handling customer complaints and resolving effectively by satisfying the customer needs.

Managing weekly and daily stock management and daily workflow.

Creating reports on daily and weekly sales and report it to Area Manager.

Training the team for any new product launch and evaluate them.

Ensure team following the brand standard and SOP.

Creating files and records for new joiners and forecasting development plan for the instore team.

Maintaining asset management by proper utilization of AMC and services.

Guest Delight Manager (Jubilant food works)

Dec 2018 to Jan 2020

Responsibilities: -

Responsible for Area’s restaurant operations and inventory supplies.

Assigning tasks for Managers and shift supervisors.

Responsible for conducting first level of interview for new joiners and Training.

Making staff Duty roasters and deployment and effective usage of manpower.

Handling customer complaints and resolving effectively by satisfying the customer needs.

Reducing wastages and effective inventory control by daily inventory report analysis.

Food cost Variance analysis and control, Monthly Managers review presentation.

P&L reviewing and making strategy to increase company profits by efficient cost management.

Monitoring training documents of all employees in all store and KPI’s.

Planning budgets for the year on sales and EBITDA, MIS report Management.

Analysis daily, weekly and monthly reports on sales, wastage, cost of sales and Labour cost.

Academic Records and Qualifications

P.G. DIPLOMA in IT (2009-2010) from school of technology and management affiliated to University of East London.

60% in B.E- ECE from V.R.S Engineering College affiliated to Anna University (2001 to 2005)

Good academic records in schooling with 80.08% in HSC (2001) and 62.83% in SSLC (1999)

Personal Details

Name : A.Prabhu

Date of Birth : 15th September 1983

Father’s Name : P.Annamalai

Gender & Nationality : Male & Indian

Marital status : Married

Email Id : adjidu@r.postjobfree.com

Phone No : 978-***-****

Declaration

I hereby declare that the above-furnished details are correct and true to the best of my knowledge and belief.

Yours sincerely,

[A.PRABHU]

Contact this candidate