Curriculum Vitae

DAVINE KERUBO OBONYO,

P.O BOX 55349, DOHA.

Tel: +974-********(mobile).

Email: adji9x@r.postjobfree.com

adji9x@r.postjobfree.com

Personal Details

Name : Obonyo Kerubo Davine

Date of birth : 10th September 1992

Sex : Female

Marital Status : Single.

Nationality : Kenyan.

Languages : English and Kiswahili.

Passport number : A2420421

Visa Status :Company Visa transferable

Professional Profile

●Excellent communication skills focused on understanding customer needs and developing resolutions

●Proven ability to grasp product knowledge to quickly address customer questions and complaints

●Able to stay calm when confronted with angry customers and defuse tense situations

●Problem solving skills and a wise decision-maker

●Excellent planning and organizing and presentation skills

●Ability to work independently, meet deadlines and obtain results

●Proficient in completing all work according to deadline

●Detail oriented, flexible and able to work calmly under pressure

Academic Background.

2017-Date: Jomo Kenyatta University of Agriculture & Technology (JKUAT),

Masters of Science in finance,

2011 to 2014: Jomo Kenyatta University of Agriculture & Technology (JKUAT),

BACHELOR OF COMMERCE (BCOM), Finance Option

2007-2010: ASUMBI GIRLS HIGH SCHOOL,

Kenya Certificate of Secondary Education.

2000-2006: TABAKA GIRLS PRIMARY SCHOOL,

Kenya Certificate of Primary Education.

Professional Training.

July 2014 –June 2016: Kenya Accountants and Secretaries National Examination Board (KASNEB),

Certified Public Accountant (CPA-K).

2011-2012: Institute of Advanced Technology (IAT),

International Computer Driving License (ICDL) – Certificate

Other Computer Exposure and experience to date.

•Micro Fidelio-Front Office.

•Vision executive & Design.

•Material Control inventory system for stores Management.

•PC Applications- Microsoft Excel, Microsoft Word and PowerPoint and Lotus.

Professional Summary

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.

Work Experience / Duties & Responsibilities.

Feb 2020- Oct 2020: Raw Health Cafe(Qatar),

Barista

Key duties and responsibilities:

●Greeting customers in a friendly manner and taking food and drink orders.

●Answering customers' questions about menu choices.

●Promoting and recommending menu options to customers.

●Preparing and selling coffee drinks by following prescribed recipes and preparation techniques for coffee drinks such as espresso,caffe latte, and cappuccino.

●Maintaining inventories by replenishing coffee bean supply, stocking coffee brewing equipment, maintaining supplies, pastries, and cookies for coffee bar.

●collecting and processing payments from the customer including cash, credit and debit cards.

●Ensuring customer service stations are well stocked and comply with health, safety and hygiene guidelines and regulations.

Oct 2018- Dec 2019: Extramile Trading & Contracting W.L.L (Qatar)

Procurement officer

Key duties and responsibilities:

●Maintaining updated records of purchased products, delivery information and invoices

●Preparing reports on purchases, including cost analyses

●Monitoring stock levels and place orders as needed

●Coordinating with warehouse staff to ensure proper storage

●Estimating and establishing cost parameters and budgets for purchases

●Creating and maintaining good relationships with vendors/suppliers.

●Reviewing and analyzing vendors/suppliers, supply, and price options

●Negotiating the best deal for pricing and supply contracts

●Ensuring that the products and supplies are high quality

●Maintaining and updating list of suppliers and their qualifications, delivery times, and potential future development

June 2016- June 2018:KCB Bank Kenya Limited

Customer Service Representative.

Key duties and responsibilities:

●Delivering an excellent customer experience, helping customers choose the right product and/or service for their requirements.

●Problem solving and providing detailed information on the products and services.

●Assisting in the training of new customer service representatives and associates.

●Organizing the workflow to meet customer timeframes

●Performing market research surveys on customer needs and requirements as well as information on new products

●Conducting problem solving and troubleshooting.

●Providing technical help to colleagues if required.

●Providing excellent customer service at all times.

●Assisting customers with finding suitable products and checked availability in ERP System.

●Maintaining a friendly manner and calm, positive demeanour when handling complaints.

Jan –April 2016: Springs High School

Assistant Teacher (Maths & English),

Key duties and responsibilities:

•Preparing lesson plans and appropriate instructional aids.

•Imparting the required Mathematics and English curricula to students.

•Evaluating students work.

•Assessing students’ progress in mathematical knowledge and skills.

•Helping students prepare for standardized tests in school.

Hobbies.

•Learning and sharing knowledge.

•Attending motivational and educational talks and/or seminars.

•Nature walk and adventure.

•Writing research articles and Peer counseling.

•Motivating young people to be a positive influence.

REFERENCES

1.HENRY AMENYA,

QATAR AIRWAYS,

P.O Box 22550,

DOHA.

Tel: +974-********

Email:adji9x@r.postjobfree.com

2. ERIC OMUKO,

KENYA COMMERCIAL BANK,

P. O. Box 581**-*****,

NAIROBI.

Tel: +254-*********.

EMAIL: adji9x@r.postjobfree.com

Contact this candidate