G A R N I S H E E & S A L E S A D M I N I S T R A T O R

Curriculum Vitae of Roseline Candice Dunn Page 1/4 C U R R I C U L U M V I T A E

R O S E L I N E C A N D I C E D U N N

Reiger Park, Boksburg, • Mobile: +27 [0] 78 233 9438 • Email: adji9k@r.postjobfree.com PROFESSIONAL PROFILE

With 12 years’ experience in Garnishee and Sales Administration mainly in the Financial Services, Insurance and Retail industries, Roseline Candice Dunn delivers on accuracy and superior performance in boosting sales and ensuring optimal functionality of internal processes. A driven leader, Roseline uses robust interpersonal skills to communicate confidently with clients, translating client queries into successful product matches and generating sales.

Controlling garnishment process for a large staff complement in her most recent tenure at the Debt Control Management Group, Roseline proves a strong propensity for figures and capacity to perform with attention to detail, even during situations of increased pressure. In-field exposure, combined with a qualification in Business Administration, makes Roseline an asset in aiding the implementation of organisational goals and procedures for business development function.

KEY SKILL-SET

Office Administration

Basic Bookkeeping

Garnishment Administration &

Reconciliations

Sales

Data Capture

Record Keeping

Reporting

Stock Inventory Control

Customer Service & Client

Liaison

Switchboard & Reception

QUALIFICATIONS

Business Administration; Intec College, 2009

Senior Certificate / Matric; East Rand Secondary, 1999 COURSES COMPLETED

Telephone Etiquette and Customer Service; Palomino Training Solutions, 2012 Microsoft Excel 2003 (Level 1); Dynamix Computer Training Centre, 2008 G A R N I S H E E & S A L E S A D M I N I S T R A T O R Curriculum Vitae of Roseline Candice Dunn Page 2/4 PROFESSIONAL EXPERIENCE

MOST RECENT TENURE

Name of firm Debt Control Management (DCM) Group

Designation Garnishee Administrator

Former designation Call Centre Agent (Garnishee Prevention Service) Period of work May 2015 to date

Garnishee Administrator: [ May 2015 to Date]

Coordinated full garnishment process, providing timeous and accurate client service Administered garnishee orders of different employee groups, with list of up to 3500 clients.

Ensured proper occurrence of daily file transmissions.

Monitored garnishment deductions and fees checking for completeness and correctness.

Assisted clients to save or finish garnishee orders, ensuring excellent customer service.

Kept up-to-date on documentation of new or changing procedures affecting garnishment process Developed and implemented new compliance items.

Audited garnishment deductions weekly and processed refunds if necessary Compiled monthly reports on all garnishee orders.

Tracked daily funding and invoices, escalating differences to Payroll Department.

Assisted in completion of garnishment reconciliation. Call Centre Agent (Garnishee Prevention Service): [May 2014 to May 2015Pas]

Managed large amounts of calls (inbound and outbound) timeously.

Confirmed Voluntary Salary Deductions (VSD), with different employee groups.

Provided customer service to all VSD clients, addressing queries relating to VSD timeously Recognised customer needs, researched issues, and provided necessary solutions/alternatives.

Recorded call and client information in system database. PRIOR TENURES

Name of firm Orange Grove Dairy

Designation Administrator

Period of work October 2013 to February 2014

Key Roles & Accountabilities:

Performed general administration duties for depot.

Provided HR support to all depot staff.

Processed timesheets, payroll and driver’s reconciliation.

Conducted telesales.

Delivered optimal customer service to all dairy customers.

Scheduled driver’s routes and all logistical arrangements. G A R N I S H E E & S A L E S A D M I N I S T R A T O R Curriculum Vitae of Roseline Candice Dunn Page 3/4 Name of firm MiWay Insurance Ltd

Designation Sales Agent

Period of work July 2013 to September 2013

Key Roles & Accountabilities:

Liaised with clients, identifying client needs and resolving these with correct insurance policies Generated sales from building relationships with clients.

Compiled and delivered quotations to prospective clients.

Set individual sales targets and actively worked to achieve collective sales goals.

Managed and updated client database.

Reported on sales figures and targets to Sales Managers on a weekly and monthly basis. Name of firm Enclosure Solutions CC

Designation Sales Administrator

Former designation Internal Sales Administrator

Period of work August 2008 to August 2013

Sales Administrator: [September 2009 to August 2013]

Managed administration of Sales Department Invoiced and took orders on behalf of Sales Department.

Purchased, followed-up and captured information on all stock required.

Despatched orders and arranged collections/deliveries.

Filed entire company documentation manually and electronically.

Assisted with general staff requirements, including purchasing of uniforms.

Operated switchboard control of company, screening and transferring calls and messages. Internal Sales Administrator: [August 2008 to August 2009]

Processed high volumes of product orders Processed invoices for all sales transactions, ensuring data accuracy.

Updated prices and contracts.

Supported Sales Team with general administrative operations Reported on monthly sales to Sales Team.

Communicated important feedback from customers internally with relevant departments.

Maintained sales and customer records.

Name of firm Gold Reef City Casino

Designation Administrative Clerk (Security Department) Former designation Call Centre Agent

Period of work June 2005 to July 2008

Administrative Clerk (Security Department): [September 2005 to August 2008]

Controlled and issued access cards to casino and restaurant staff Issued application forms and verified documentation before issuing access card Captured casino staff information with application of access card

Confiscated access cards of dismissed or resigned staff and moved information to relevant files. G A R N I S H E E & S A L E S A D M I N I S T R A T O R Curriculum Vitae of Roseline Candice Dunn Page 4/4

Liaised with Surveillance Department about level of access to be given to staff from different departments.

Enforced casino punter exclusions, capturing, filing and controlling relevant information Liaised with company board on all casino exclusions.

Performed basic administration duties of Security Department, including filing of documentation Relieved PA to CEO of Security Department when required.

Submitted weekly and monthly reports.

Assisted with arranging and delivering uniform orders to relevant departments.

Controlled rosters and timesheets Verified timesheets to be submitted to Payroll Department.

Managed calls and appointments, delivering messages to Security HOD’s, Assistant Managers and Shift Managers.

Captured all Lost and Found items manually and electronically Stored and re-issued items Issued unclaimed items (after three months) to charity homes on behalf of casino. PROFESSIONAL STRENGTHS

Industrious administrator; develops and

implements an organised workplace structure

Service delivery; astute identification of client’s needs generates sales leads and creates

repeat customers.

Effective time-management, planning and

multi-tasking skills, to maximise performance

under pressure.

Works well independently and without constant

supervision.

Communicates effectively within a team and across stakeholder levels to align with company strategy and achieve business goals.

Conducts herself with integrity and professionalism; positive and approachable leader that promotes

personal productivity to achieve sales targets and overall business objectives.

Computer Literacy: MS Excel, Pastel, Word,

Microsoft,Internet,GAS

PERSONAL DETAILS

Date of Birth, Nationality 19 September 1981, South African Languages English Afrikaans Zulu (Basic)

Driver’s License Code 10

Marital Status Single

Availability 1Month

References and certificates presented upon request.

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