Communication officer

Emily Bajorek

**** ****** **** *******, ***** ***49

719-***-**** adji4y@r.postjobfree.com

Date available to begin work: Immediately

SUMMARY STATEMENT

Some College and still continuing my education with 8 years of managerial experience, extensive work experience in a large organization responsible for handling all calls and visitors in addition to providing very considerable organizational and administrative support as well as technological support. I am a self-directed and independent worker who has taken the initiative to learn as much as possible about the company and I obtain Knowledge very quickly in order to become a valuable information resource. Among my particular strengths are my organizational and planning skills. I have developed a number of processes to manage my many work tasks and make sure I meet the demands of a fast-paced work environment. I utilize technology to assist me wherever possible and have a good working knowledge of a number of computer applications including MS Office, Excel, Orcial, osis,social media, Google, and pretty much any software. My strong communication skills and an outgoing, energetic personality ensure first-rate customer service to both clients and colleagues. I thoroughly enjoy dealing with a wide variety of people and take pride in being a Team Player. I would appreciate the opportunity to discuss my abilities in more depth and am available for an interview at your earliest convenience. Please contact me via phone or email to arrange a convenient time for us to meet. Thank you for your time and consideration and I look forward to speaking with you soon. PROFESSIONAL SKILLS

PROFESSIONAL WORK EXPERIENCE

Copperas Cove Police Department

Dispatch

Salary: $32,000 yearly

Job Type: 40+ hours per week, Full-Time

Copperas Cove, Texas May 2018-present

A 911 Dispatcher is a telephone, radio or computer operator that connects people in need with fire, police and medical emergency services. They receive a variety of reports, ranging from car accidents to criminal acts in progress and coordinate the dispatch of the appropriate emergency responders. In addition to dispatching emergency services, 911 Dispatchers often remain in communication with callers, advising them and attempting to keep them calm as they await help. A variety of tasks come into play as 911 Dispatchers work to coordinate the appropriate response to callers’ situations. We analyzed job postings to identify these primary 911 Dispatcher duties and responsibilities. Manage Multiple Lines of Communication. Many emergency dispatchers do not handle a single phone line, but are responsible for handling multiple channels of communication simultaneously, such as radio, telephone or computer messaging. 911 Dispatchers often need Education Bachelor Criminal Justice w/conc Homeland Sec/Counterterrorism in progress Employment Very hard working, Strong will to help people, obtains knowledge very quickly and always completes works fast and efficiently.

Personal Strong work ethic, very technologically savvy, very quick learner and always wanting to help and obtain new learnings.

to prioritize multiple incoming calls without getting overwhelmed, knowing that their decisions will play a critical factor in emergency services’ response time to each call. Crisis Management Because 911 Dispatchers are often a person’s first line of communication with emergency services – whether the issue at hand requires police, fire or medical intervention – dispatchers are sometimes required to deal with people who are terrified or overwhelmed. The emotional discipline necessary to remain calm and walk the caller through the steps necessary to ensure their safety, is a vital part of working with emergency services. Clerical Work 911 Dispatchers are also called upon to create, copy and file a variety of case records. They may process legal violations, as well as records of stolen, lost or recovered property. Coordinating with co-workers:911 Dispatchers also work in key roles in the chain of emergency services. They relay information to subordinates, co-workers, supervisors and the relevant emergency services necessary to meet the needs to each caller. These communications come in verbal and written forms.

Monitor Alarms: Those working as 911 Dispatchers may also remotely operate or monitor alarm systems pertaining to theft, armed robbery, intrusion, civil defense and the National Weather Service’s warning systems. This includes using Computer Aided Dispatch systems (CAD) to quickly meet a caller’s needs. Emergency Dispatchers are the key link in the chain connecting people in trouble with emergency services. They’re often called upon to use social and communication skills to help resolve various calls, which can range from the mundane to the life threatening. Circumstances also call for critical thinking skills, to find creative ways of solving problems over the phone.

Core skills: Based on job listings we looked at, employers want 911 Dispatcher with these core skills. If you want to work as a 911 Dispatcher, focus on the following. Experience effectively communicating with people in emotional or physical distress. Ability to read maps and provide clear directions. Ability to advise callers on how to handle medical and other emergencies. Proficiency in basic computer programs, including Microsoft Office and Excel

Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your 911 Dispatcher toolbox and broaden your career options. Experience with 911 system databases, such as the National Crime Information Center NCIC database, Law enforcement information databases and National Law Enforcement Telecommunications Systems. Proficiency with computer-aided dispatch programs, such as CAD software, such as Spillman CAD software. Experience managing multiple phone lines as an operator, customer service representative or telephone salesperson The Coach Home Care Scheduler: Colorado Springs, June 2016-January 2017 Salary: $25,920 yearly

Job Type: 40+ hours per week, Full-Time

Supervisor: Chyanne Gardunio 719-***-****

responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care.The scheduler also assists the Clinical Field Staff Supervisor with day-to-day office and staff management.The PSC follows all procedures as outlined in Standard Operating Procedures (SOP). Administrative 1. Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Initiates infection control forms as needed and uploads as Employee Infection Report in HR Console. 2. Receives second calls from the field staff during the Clinical Field Staff Supervisor's lunch hour, weekly Case Conferences, and other busy times.Refers clinical questions to clinical Supervisor/ Director as necessary. 1.PRODUCTIVITY. Ensure that all field staff are scheduled to productivity every single week; run and follow-up on the Agent Productivity and Forecast Reports DAILY.

ADESA Colorado Springs Dealer Relations Representative: Fountain Colorado May 2014-August 2015 Salary: $28,800 per year

Job Type: 40 hours per week, Full-Time

Supervisor: Michael Whetstone 719-***-****

A Dealer Service Specialist I is a key customer facing employee who delivers our financial services to customers

(dealers/auctions). We are seeking an enthusiastic, customer-oriented specialist to provide the best quality of service in our industry. Responsibilities and Duties: Post Sale Inspection sale and posts as well as driving Respond to dealer inquiries regarding AFC's products and services. Seamlessly, utilize various systems to track dealer accounts and sales opportunities. Foster long-term relationships with auction partners. financial services industry. Familiarity with concepts, procedures and processes typically used in automotive and financial services industries. Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues are major components of the position.Good organizational, clerical, numeric, oral, and written language skills. Knowledge of customer service principles and practices.Motor vehicle operator (required); AutoZone: Parts Sales/ Customer Service Manager January 2009- December 2015 Salary: $23,040 per year

Job Type: 40 hours per week, Full-Time

Supervisor: Rusty (303) 522- 1695

Addressing customer concerns. Operating cash registers and following established cash handling duties; including but not limited to deposits, petty cash, and Lane Accountability. Delegating and completing store merchandising tasks; including but not limited to stocking the store. Assigning, coaching, directing and ensuring completion of work assigned to AutoZone’s on shift. Processing returns and managing inventory Training and developing personnel. Communicate AutoZone issues and concerns to Store Manager immediately and confidentially. Provide feedback to Store Manager regarding AutoZone’s performance on shift, Conduct and review all opening and closing procedures, report discrepancies to Store Manager, District Manager and Loss Prevention. Compliance with established policies, procedures and legal requirements Strong desire and capability to assist in managing weekly and monthly P&L responsibilities, Motivating their staff to provide WOW! Customer Service Loss Prevention Maintain sales productivity, store appearance and merchandising standards Assisting with the management of the Commercial department within the store and assisting with day to day operational tasks; including but not limited to deliveries, sales calls, and addressing customer concerns, effectively lead the store operation in the Store Manager’s and/or Assistant Store Manager's absence. Performs other related duties as required.

Masco Contractor Services (MCS): May 2010-October 2011 Salary: $34,560 yearly

Job Type: 40 hours per week, Full-Time

Supervisor: Nanet 209-***-****

Energy Specialist Quality Assurance Coordinator the Operations Support Specialist assists the Production Department in organizing and executing critical day to day functions and priorities. They optimize departmental performance through accuracy, timeliness and communications to best serve our customers. Support production reporting, inventory administration (procurement, material usage, and storage), Oracle Material and Labor Reconciliation, and timekeeping. Create, input, reconcile, log, track, audit and resolve transactions and discrepancies while interacting with teammates to clarify/resolve issues. Perform general office administrative support for the production department including operating office equipment, new hire paperwork, open/sort/route incoming mail, answer correspondence, prepare outgoing mail, print maps, order supplies, and support the team as needed. Ensure exceptional customer interactions by handling all incoming communications in an efficient and professional manner; answering, disseminating or redirecting appropriately.

Eagle One: DATA ANALYST; 2012-2014

Salary: $34,560 yearly

Job Type: 40 hours per week, Full-Time

Supervisor: James Harrison 719-***-****

Extracts data from department computer software programs; analyzes current reporting and records processes and provides detailed and summary reports; assists in determining strengths and weaknesses in the department operations and makes recommendations to the chief. Collects, prepares, and transmits department statistical data to outside government agencies and ensures that the extracted data meets established formatting guidelines as required; develops simple queries and maintains them; produces various reports using Crystal Reports. Attends various meetings to coordinate information and works with MIS to determine the best suited technology-based systems for department needs, including V.E.C.C. dispatching, GIS department to develop maps for the department. Provides advice on the appropriate use and access of computer programs; interprets detailed data and develops accurate, meaningful, and reliable reports in a timely manner; trains assigned employees on project-related data procedures and guidelines. Makes recommendations for purchase of hardware, software, and computer-related equipment supplies; maintains equipment inventory and maintenance records. Works with MIS to install computer software programs and in making minor configuration changes to printers, terminals, personal computers, etc.; investigates and follows up with MIS personnel on complex hardware, software and communication problems. EDUCATION

Bachelor Criminal Justice w/conc Homeland Sec/Counterterrorism, In Progress Conifer High School gpa: 3.8

CERTIFICATIONS/ACHIEVEMENTS

TCole certified,The Commission on Law Enforcement license Certified K Cop Killeen Police Department, November, 2017 Digital Forensics Seminar, Central Texas College, April, 2018 TRAINING

Supervising Employee Performance, Scheduling Systems, Data Analyzing VOLUNTEER EXPERIENCE / COMMUNITY SERVICE

Make a Wish Foundation Charity, 2005- present

Leukemia and Lymphoma Society 2003- present

March of Dimes 2009- Present

Red Cross Help Hurricane Harvey 2017

K-Cop Killeen Police Department 2017-Present

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