CURRICULUM VITAE

Personal profile

Name : Elaine Njeri Waigwe

Gender : Female

Date of birth : 29thAugust 1993

Nationality : Kenyan

Cell phone : +254-*********

E-mail : adji47@r.postjobfree.com

Language proficiency: Fluent in both English and Swahili

Profile Summary

A strategic thinker with experience in hospitality industry and customer care. I am a highly dedicated professional, ambitious, self-motivated, fast leaner and result oriented person with good interpersonal skills. I desire to work in a highly competitive and dynamic organization that fosters professional development, creativity, advancement and a challenging working environment. I seek to attain the highest level of experience and knowledge within and around my professional field enough to make me a great asset in the hospitality and customer care profession all the while achieving personal and professional growth.

Education background

2016-2016 Certificate in Airline Cabin Crew

Kenya Airways Pride Center School

2012-2015 Diploma in Technology in Travel and Tourism Management

Attained credit (lower Division)

The Technical University of Kenya

2008-2011 Kenya Certificate of Secondary Education

Attained Grade C+ (plus)

Kiaragana Girls Secondary School

Professional Qualifications

Certificate in International Computer Driving Skills (ICDL)

Certificate in Customer Service Skills.

Certificate in International and Strategic Human Resource Management.

Work Experiences

Travel Agent Consultant-Silver Dove Tours & Travel (April-December 2016)

Providing an efficient, courteous and responsive ravel booking services to holidaymakers. Creating tailor-made luxury holidays to suit clients and ensuring that all administrative terms and conditions of contracts are adhered.

Duties:

Building strong relationships with clients.

Researching travel options and presenting the best deals in terms of requirements.

Responding to all phone enquiries promptly, courteously and in a friendly manner.

Booking rail, hotel, domestic and international air travel.

Negotiating corporate and best rates with hotels.

Ensuring all bookings and reservations are processed accurately.

Filing, photocopying and general administrative duties.

Advising on and organizing visas and passports.

Monitoring competitor activity in order to maintain the most competitive rates.

Complying with all relevant laws and travel business legislation.

Ensuring travel brochures and promotional literature are displayed prominently.

Key skills and competencies

Experience of marketing local and worldwide travel destinations.

Strong travel coordination skills.

Able to develop relationships with suppliers to obtain cost effective prices.

Flight Attendant-Kenya Airways (January 2017-July 2020)

Enthusiastic and experienced flight attendant with passion to travel. Offering four years of experience working for commercial airline.

Duties

Greeted passengers and assisted them with their hand luggage to secure in the over-head bin.

Conducted pre-flight, post flight safety checks of cabin emergency equipment.

Demonstrated all emergency procedures, prepared passengers for take-offs and landings.

Served both drinks and food to passengers.

Conduced duty free sales.

Actively looking for ways to exceed passengers’ expectations.

Ensure timely communication with management

Make PA announcements to passengers

Teach and supervise my junior flight attendants

Calmly resolve passengers complains.

Conduct first aid and emergency evacuation when needed.

Key skills and competencies

Flexible to work varied schedules including nights, weekends and holidays.

CPR certification and ability to use a defibrillator.

Excellent interpersonal, oral and written communication skills.

International travel experience.

Completed flight safety international training.

Highest level customer services skills, experience tending to executive level of clientele.

Ability to work independently as a leader and as a team member among fellow employees and passengers.

Rated on E-190, B737/700, B737/800 and B787 Dream liner aircrafts.

CRM, First Aid, Conflict resolution and Leadership skills.

Personal interest and hobbies

Traveling and discovering new places

Meeting new people and learning of different cultures

Swimming

Watching discovery movies.

Reading motivational books

References

1)Mrs. Tabitha Taruru

KQ Inflight manager

Email:adji47@r.postjobfree.com

Tel: +254-***-******

2)Mrs. Annette Njeri

Director Silver Dove tours and travel

Email;adji47@r.postjobfree.com

P.O BOX 708**-*****

Nairobi

Tel: +254-***-******

3)Mr. Jason Mose

KQ Cabin manager inflight services

Email:adji47@r.postjobfree.com

Tel: +254-***-******

Contact this candidate