Wajih Kafou

Saint Paul, MN 651-***-**** adjhwd@r.postjobfree.com LINKEDIN

Career Summary

Driven, confident business leader with years of diverse career experience and a strong educational foundation. Develop, execute and manage business operations that keep companies thriving and running smoothly. Excel even under pressure, working both in teams and independently to juggle multiple tasks concurrently. Now seeking a leadership role that will allow for ongoing career advancement.

Core Competencies

Leadership, Management, Cross-Functional Teamwork, Interpersonal Communication (English & Arabic), Strategic Planning, Organization, Time Management, Relationship Building, MS Office (Advanced Excel), SQL

Experience

Best Buy Senior Fraud Analyst (Contract) 07/2020 – Present

Assess and review daily fraud reports, detecting suspicious account activity including deposits, Kite suspects, compromised accounts and detected “watch list” accounts

Finalize payment decisions on “positive pay” for internal accounts, signature verification, deposit endorsements and check fraud incidents

Spearhead refresher training efforts for branch staff as needed

Work cross-functionally to assess fraud, engage in reporting, author affidavits and ensure adherence to applicable federal laws pertinent to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

3M Customer Issue Resolution Representative (Contract) 07/2019 – 07/2020

Researched and assessed customer deductions, returns and adjustments used to set forth preventative actions; fostered a sense of customer and business trust as a result of timely dispute resolution processing

Handled reporting and responding to unorthodox or difficult inquiries, working in a cross-functional manner to administer adjustments, credits/debits, post-audit processes and returned goods

Also collaborated across departments to achieve project goals according to their respective deadlines

Called on Salesforce, SAP and other platforms to process dispute cases with timeliness and attention to detail

Ready Credit Corporation Communication Training Specialist 03/2019 – 07/2019

Developed and executed training documents and processes to increase product expertise and help staff enhance the client experience

Trained staff on proper use of SharePoint and the Constant Contact platform; also led job coaching to confirm transfer of learning amongst team members

Distributed a corporate newsletter that detailed product updates and client management advice

Resolved customer problems, identifying and resolving issues as they arose

Offered continuous support and staff feedback pertaining to finance and customer service best practice

Aided in executing projects with Project Managers, confirming each project plan’s accuracy

Securian Financial Business Representative (Contract) 09/2018 – 02/2019

Acted as the foremost point of contact to respond to client inquiries

Delivered information to customers to respond to product and service questions

Wajih Kafou

Continued

Securian Financial Business Representative (Contract) Continued

Responded to individuals interested in opening accounts in a timely manner

Coordinated sales processes, calling on other company sales resources to aid in solution development, proposal delivery and implementation

BestBuy.com Credit Fraud Analyst (Contract) 10/2017 – 07/2018

Averted thousands of dollars in losses due to fraud

Bolstered customer retention and privacy by securing data when analyzing online transactions

Informed key decision makers of external threats, including hacking and identity theft

Developed and facilitated presentations for colleagues on identifying and understanding fraud trends

Hoyo Accounting, Finance & Sales Intern 05/2016 – 08/2016

Surpassed sales objectives by securing three new accounts conducive to revenue and profit growth

Invoiced customers for products they received, processing their payments using Xero

Replied to all vendors’ questions and concerns with timeliness and interpersonal acumen

Offered intricate weekly and monthly reports for management review

Engaged in weekly meetings, offering suggestions based on analyes

Leveraged Excel to forecast sales for future periods

Education

Master of Business Administration, University of Northwestern, St. Paul, 10/2020 (Leadership Award)

Bachelor of Arts, Business Administration, University of Northwestern, 05/2017

Certifications

Lean Six Sigma Green Belt Certified

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